Customer Service Sales
Resume:
Milford, MA *****
***********@*****.***
Lorelei hare
Administrative Assistant / Customer Service Representative
OBJECTIVE
•
SKILLS & Knowledge of administrative and clerical procedures and systems such as word
ABILITIES processing, managing files and records, payroll, designing forms, customer service, and
other office procedures and terminology.
• Adept at Microsoft Office (Word, Excel, Outlook).
• Experienced with web-based customer databases.
• Working knowledge of QuickBooks.
• Capable of handling complex, multiline phone systems.
• Detail oriented and accurate.
• Adaptable and flexible self-starter.
• Provide excellent administrative support to peers and management.
• Possess good written and oral communication skills.
• Display exceptional customer service skills.
• Efficiently schedule appointments and promptly respond to inquiries via written
correspondence, email, live chat, fax and telephone.
EXPERIENCE ACCOUNT SERVICE REPRESENTATIVE / DATA ADMINISTRATOR
Ameridose Westborough, MA 9/08 – 11/12
• Responsible for providing excellent customer service to hospital accounts regarding
orders and requests via live chat, email, fax and telephone.
• Set up new accounts, entered orders, updated account licenses and information in web-
based database.
• Monitored and followed-up with government DEA forms.
• Worked closely with account representatives to provide for customer needs.
• In charge of updating vendor credentialing documents for account representatives.
• Responsible for invoicing using QuickBooks and company web-based database.
• Assisted with Payroll using Alltime and ADP payroll systems.
• Organized and reconciled all files.
• Processed orders from company web-based database, printing orders and product labels
for Operations.
ADMINISTRATIVE / SALES ASSISTANT
ERA Key Realty Services Whitinsville, MA 12/06 – 12/07
• Assisted broker in the marketing and sales of homes in Worcester and Middlesex
counties.
• Assisted broker’s clients through the home buying process using Multiple Listing
Service.
• Responsible for administrative duties such as answering phones, emails, written
correspondence, and faxes for broker.
• Created marketing materials for homes listed for sale.
• Organized and updated broker’s client contacts in web-based database.
• Worked with attorneys, home inspectors, appraisers and mortgage brokers to ensure
closings of properties for broker.
LICENSED REAL ESTATE AGENT
ERA Key Realty Services Whitinsville, MA 12/05 – 12/10
• Marketed and sold new construction and resale homes in Worcester County.
• Assisted buyers through the home buying process.
• Presented purchase offers to sellers for consideration.
• Conferred with lawyers, lenders, home inspectors, and pest control operators to ensure
that terms and conditions of purchase agreements were met before closing dates.
• Interviewed clients to determine what kinds of properties they were seeking.
• Prepared documents such as representation contracts, purchase agreements, closing
statements, and leases.
• Coordinated property closings, overseeing signing of documents and disbursement of
funds.
• Acted as intermediary in negotiations between buyers and sellers, generally
representing one or the other.
• Promoted sales of properties through advertisements, open houses, and participation in
multiple listing services.
• Compared a property with similar properties that had recently sold to determine its
competitive market price.
• Coordinated appointments to show homes to prospective buyers.
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UNIVERSITY OF CALIFORNIA BERKELEY, CA
EDUCATION
English Major, Foreign Language Minor
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