Customer Service High School

Location:

Norristown, PA, 19401

Posted:

December 13, 2012

Contact this candidate

Resume:

Taylor Watts

*** *. ******** ** **********, Pa **401 Phone: 610-***-**** E-Mail: *************@*****.***

Customer Service Representative - Client Relations - Data Entry, Merchant Recovery Specialist.

Profile

Summary of Qualifications

Strong client relations q

Professional Value Offered

Professional Experience

Client relations, Computer proficiency, Coordination, Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Internet research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook,, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Propitiation,

Customer Follow-up

q Energetic work attitude q

Large cash/check deposits q

Telephone inquiries q

Customer service q

Invoice processing q

Credit card processing q

Telecommunication skills q

Multi-line phone usage

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

April 2010 to May 2011

The Franklin Mint Exton, Pa Merchant Recovery Specialist Collect funds from delinquent accounts via, Phone, email, and dunning letters. Maintain heavy call volume, Placing orders and setting installment dates. Strong problem solving with minimal supervision, While providing excellent customer

service to very irate customers.The ability to maintain all confidentiality with credit card information, death certificates, Power of attorney notices. While practicing 3rd party law. Keying whole sale checks, and monitoring all calls in que. To follow all protocols in Cisco and Mail order manger database .Daily duties also consist of turning phones on, check all voice messages and responding within 24hrs, run the daily merchant report and daily quote report, call all installment declines and continuity declines. Distribute mail to each department, update daily spread sheet with recovered funds. Check white pages for nixie returns to obtain updated mailing addresses. File all Poa's, bankruptcy notices and executive and or executor notices update all accounts.Handle all inbound and outbound calls. Once monthly fold over 2,000.00 dunning letters, stuff,count and send to the shipping department .Email wholesale statements, print and send invoice copies after each successful installment payment. Handled all accounts marked bad credit, final account check before being submitted to the collection agency (within policy of verifying buckets). Also disputed credit card fraud and charge backs through our company Litle and American express which consist of fraudulent purchases,web orders shipped with out proper verification of address, unauthorized shipments, card delinquent at the time of transaction, canceled orders, refused shipments, or customer never receiving merchandise . Handled all mail in credit card updates, address changes, emails, and phone numbers. Keyed all check payments, apply all (promise to pays).

February 2004 to August 2007

Capital Trailways Bus Terminal King of Prussia, Pa Lead Ticket Agent Booking reservation, also quoting schedule and fares. Announcing bus arrival and departures,Shipping freight, tracking lost luggage and sending western union funds. Daily deposits, running sales report and handling all prepaid ticket orders.

March 2000 to December 2003

Bryn Mawr Hospital Bryn Mawr, Pa Diet Clerk Receiving inbound and placing outbound calls for new admits and discharges. Consulting with Dietitian for restriction and regulating diets based on patients condition. Distribute daily menus.

2001 Norristown Area High School

Norristown, Pa, Montgomery High school Diploma

Received certification in American Sign Language

Educational Background

Languages

References

Katie Williams q

Wholesale Supervisor q

Office: 610-***-**** q

Email: *********@************.*** q

(former supervisor)

References