Customer Service Administrative Assistant

Christina Pelland

** ******** **.

Warren, MA, **083

413-***-****

I am a high energy employee who likes to think outside of the box. I enjoy

finding new ways to become more efficient and effective while maintaining

quality.

Skills: Business Objects, Microsoft Office, AS400, Access, Sku Central,

Adcost, Adobe, Windows

Work History:

May 2005 - November 2010 Staples Inc. - Marketing Finance Assistant

Responsible for creating Business Objects reports to assist the marketing

team in pulling product data for analysis. Used Adcost, the Product

Database (Web-based), Business Objects and the AS400 to create, test and

maintain coupons used by Staples in their retail stores and on the

Staples.com website. Collaborated with multiple business units to analyze

process flows to identify opportunities to test and implement improved

workflow. Other duties included supporting the creation and maintenance of

budget data.

March 2003 - May 2005 Various Temporary Employers - Temporary Employee

Worked for a temporary employment agency performing office based temporary

assignments. One of these assignments resulted in being offered full time

employment at Staples. Responsibilities included performing general office

duties such as filing, answering phones, handling incoming and outgoing

mail and in one assignment, canvassing local area small businesses.

July 2002 - February 2003 DOTS Albany, NY Senior Sales Associate - Third

Key

Responsibilities included customer service, sales, opening and closing

duties, receiving and auditing inventory as well as staff management.

July 2001 - March 2002 Blue Cross/Blue Shield, Albany, NY - Claims -

temporary assignment

Duties included opening and sorting mail and indexing customer claims.

February 2000 - July 2000 Albany River Rats Albany, NY - Office Intern

College Internship - assisted in preparations for the next hockey game.

Duties included office support, contacting local media and sports-ticker

with game highlights, helping to create the game day magazine, assisting

the team radio personality and mailing promotional information to fans.

September 1999 - January 2000 Fidelity Investments Boston, MA -

Administrative Assistant - temporary assignment

Provided administrative support for three Fund Managers and two Market

Analysts.

References: Available on request

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