Project Manager

AASHAY K SHAH

******.****@*****.***

Chicago,IL

Contact# 312-***-****

Experience Summary

. Over 9 years of professional experience in the field of IT industry as

a, PM/Senior BA Analyst comprising QA testing.

. Diversified experience working on different platform including web

application for CSR and Cardholder, Web

Services implementation, Legacy Interface, Medical Systems,

Security Encryption and IVR applications.

. Excellent skills in writing Business requirements document (BRD), USE

Case Specifications, Functional

Specifications (FRD), System Design Specifications, Workflows, UML

representation and requirement traceability matrix.

. Highly proficient in working with stakeholders and business users to

gather requirements, analyze them and

Subsequently use the rational design tool to model the requirements.

. Experience working on projects implementing software development life

cycle (SDLC) process at different

Phases including Requirements Gathering, System Analysis/Design,

Testing and Maintenance.

. Extensive experience in project management best practices, processes, &

methodologies including Rational

Unified Process (RUP) and Agile Development

. Experience in conducting Joint Application development (JAD) sessions

with end users, subject matter

Expert's (SME's), Developers and QA Teams.

. Well-versed using UML architecture including Use cases, Sequence, State

and Activity diagrams.

. Experienced in conducting GAP Analysis, ROI Analysis, Estimation

techniques & traceability matrix.

. Provide estimates for Requirements and Testing artifacts using MS Project

and Swag templates..

. Proficient in Analyzing System & Functional Specifications, Business

Requirements, Business Rules to Identify Test

Requirements Write Test Plans, Design Test Cases, Test Scripts, Test

Data and Execute Test Runs.

. Proficient in using test management tools like Mercury Quality Center and

Test Director along with automated

Testing tools like QTP, Win Runner & Load Runner.

. Proven ability to work with fast paced environments to gather

requirements on Client-Server and Web based applications

. Well-versed with planning, organizing and maintaining the entire

analysis and testing phase/process.

. Proficient in using the test management tool for creating test plan,

test cases, test scripts and for generating graphs and reports to

effectively measure the quality of the product.

. Report, document and track all the defects using Rational Clear

Quest, Quality Center/Test Director and

Bugzilla.

. Diversified experience working and effectively communicating with

offshore and on-site teams.

. Strong Analytical, verbal and presentation skills to enhance relation

among team members and project sponsors.

. Comprehensive training and experience in negotiating skills, people

management, project implementation and stress management.

. Have experience in using requirement management tool like Rational

Requisite Pro and Performance testing tools like Virtual User

Generator and Topaz.

Technical Skills

Business Modeling Tools: MS Visio, MS Project, Rational Rose, UML and

Rational Requisite Pro.

Testing Tools: WinRunner, Quick Test Pro, Load Runner.

Defect Tracking Tools: Rational Clear Quest, Test Director, BugZilla,

and Quality Center.

Version Control System: Rational Clear Case, WebSVN, And

Visual Source Safe.

Programming Languages: C, C++, Java, .Net

Scripting Languages: HTML, DHTML, XML, TSL, ASP, VB Script, Java

Script.

Database: Oracle, SQL Server, MS Access, My SQL.

Platforms: Windows 9X, Windows 2000/NT/XP, Mainframes and Linux.

Professional Experience

Senior Business Analyst /Project Manager

July 2012 - Present

Discover Financial Services, River Woods, IL

Discover Financial Services is a Direct Banking and Payments company

offering credit cards, banking products, loans and payment services. The

project includes integration of Payment services with PayPal where PayPal

wants to leverage Payment Services to obtain a fast-path to merchant

integration leveraging DN acceptance footprint, enhanced authorization

message, and settlement capabilities. The BT Athena Program is comprised of

the application development, infrastructure, connectivity, and testing

activities that are needed to support the changes to payment services

architecture and systems.

Responsibilities:

. Document Phase 1 requirements for Authorization/Gateway to integrate

PayPal platform with Discover Network utilizing existing infrastructure.

. Perform detailed analysis on the as-is authorization workflow and design

to-be system by filling out issues and gaps.

. Conduct walkthrough of use cases and RTM with business technology and

testing teams.

. Participate as business application lead to the PMO meetings and provide

a weekly status metrics on requirement progress.

. Provide vendor management support to onboard PayPal and negotiate SOW and

SLA for the Authorization module.

. Performed JAD sessions with internal and external groups to finalize on

project scope and open action items between discover and PayPal.

. Manage the Issues Log tracker to effectively track all open questions

across development, testing and vendors

. Support Agile and Iterative methodologies for development and testing.

. Works in collaborations with discover business & PayPal test team on test

planning and test strategy implementation.

. Setup traceability for business requirements to identify test cases &

requirement dependency gaps.

. Lead the UAT Testing with the client and responsible to manage work

allocation for the offshore testing team.

. Manage offshore test team assignment and track daily progress to stay

track on testing timelines and deliverables.

. Chair daily check point testing status meeting with client and vendors.

. Create Quality Center reports for status tracking and progress.

. Collaborate with PMO office to support change request processes and

management.

Environment: MS Project, MS Vision, Mercury Quality Center, MS Visio, MS

Excel, J2EE, Mainframe, Web Services, Web

Sphere, UML, Tran Generator Tool.

Senior Business Analyst /PMO Analyst

Sep 2010 - June 2012

Blue Cross Blue Shield of Illinois, Chicago IL

Health Care Service Corporation (HCSC) is a customer-owned health Benefits

Company focused on improving the health and wellness of our members and

communities. Through its plans, affiliates and subsidiaries, HCSC offers a

wide variety of health and life insurance products and related services,

including coverage under Blue Cross and Blue Shield of Illinois, Blue Cross

and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and

Blue Cross and Blue Shield of Texas, and Dearborn National. The project

includes gathering requirements and project coordination for the Contracts

and Benefit Determination project to process Claim Adjudication, Accum

Calculation. HMO Managed Care and Behavioral health functions. Also work

on project to comply with ICD 10 and Health Care reform mandates.

Responsibilities:

. Analyze the current system gaps and work on to gather and document the

new business requirements for the Claim Processing System.

. Interacted with SMEs and business stakeholders to finalize the Business

Requirements for the different applications.

. Identify forward and backward dependency to different application and

evaluate the requirement impact for the new system.

. Successfully conducted JAD sessions and office hours meeting to review

detailed requirements with all the downstream application team.

. Work on to create BRD, System Requirement Specification and Customer

Requirement Speciation documents as part of the business deliverables.

. Lead the team effort to store all the requirements in Quality Center and

also setup the forward and backward traceability matrix for all the

dependent requirements.

. Used SDM (Software development methodology) and Waterfall Methodologies

to support software product development to improve software quality and

responsiveness to changing customer requirements.

. Track all the SDM business deliverables from Phase 1000 to 3000 along

with timely approval of all the documentation from the approvers.

. Manage and chaired the PCB (Project Control Board) for all the functional

change request and also effectively track CR end to end using Clear Quest

until work from all the impacted team is complete.

. Participate in Change Control Board where representative from different

project discuss on Change Request approval and identify any cross project

dependency.

. Effectively break down the SRS to Use Case documents to hand over to the

application design team for further analysis and application development.

. Perform UAT Test Cases review and also track the traceability from all

the System and UAT test cases to the applicable requirement for full

coverage.

. Interacted with the software development team and executive team to

liaison the business requirements to ensure that the application under

development confines to the business requirement.

. Developed UML Use Cases, business work flows; activity/state and sequence

diagrams to make understand the developers and stakeholders to understand

business process and functionality of system with high-level details.

. Effectively followed HIPAA standards for audit review and content

management.

. Resolved Development and Testing Team concerns for any requirements via

triage meeting and also maintain activity logs of all the questions and

answers.

. Assist testing team to prioritize defect for development team at end of

each release cycle.

. Effectively communicate with the project team ensuring that the

modifications and requirements were addressed and also monitored all the

revisions.

. Heavily utilize the quality center tool to create different reports for

requirements progress and leverage the tool for SDM deliverables.

. Conduct feasibility study of requirements and identify cross dependency

between those to assist in making decision on which requirement can be

pushed to next release when project has tight time constraints.

. Act as a SME for the Accum Calculation function and provide support for

timely issue resolution.

. Work on different project which deals with healthcare and affordable care

mandates.

Environment: MS Project, Mercury Quality Center, MS Visio, MS Excel,

XPlanner, Version one, Change point, J2EE, Spring 2.0, WebSphere 6.1, MVC

architecture, SQL, Oracle 10g, Business Objects

Senior Technical Business Analyst/ Project Manager

Aug 2007 - Aug 2010

MasterCard International, Chicago/St louis

MasterCard International is a driving force at the heart of commerce,

enabling global transactions and bringing insight into payments across to

make commerce faster, more secure, and more valuable to everyone involved.

As a critical link among financial institutions and millions of businesses,

cardholders and merchants worldwide, MasterCard provides service in more

than 210 countries and territories. The project involved creating a

Cardholder and Customer Portal for Project O where Portfolio viewer served

as the interface to access this portal functions. It provides a end-to-end

solution for a financial institution with services like issuance of

debit/pre-paid card, fraud and risk monitoring, exception processing,

customer service, Cardholder web portal, CSR web portal, IVR, Security

encryption and etc.

Responsibilities:

Responsible for capturing the business requirements for the IPS

project during analysis phase.

Worked as liaison between business and development team for

finalizing the requirements.

Successfully wrote the functional requirement document for business

review, feedback and updates.

. Translated the high level business use cases and functional

requirements into a more refined requirements version which

designer/developer can use for technical design document.

. Worked in a fast paced Agile development methodology where iteration

range for around 3 weeks.

. Wrote requirements for IVR, CSR and CH Web applications for the

Portfolio Viewer team.

. Track all the use cases and functional requirement through inception

to the end of PMO baseline process and designer/developer hand off.

. Serve as a point of contact for all use cases related questions from

designers and developers.

. Worked with Usability team to create specs for user interface mockups

and translate them to wireframes.

. Evaluate business requests to determine feasibility, work with

Software Engineers to define alternatives, recommend optimal

solutions, and prepared business case justification.

. Responsible for coordinating with stakeholders for capturing and

closing all open questions and then updating the relevant documents

accordingly.

. Represent PV team in the PMO meeting where cross-function team

managers provide the status.

. Implemented some unique IVR functionality comprising language based

routing, Transaction History and Pin Playback.

. Manage and track all vendor issues across all vendors to drive for

completion.

. Successfully conducted JAD sessions with cross-function teams to

finalize the functional requirements.

. Manage all defects prioritization and responsible for assigning them

to developers in pre-integration and UAT testing phases.

. Provide status report and metrics on progress made by development team

in terms of use cases development in PMO meetings.

. Worked with the testing team for review of test plan and test cases

for UAT testing.

. Track all the defects logged in Quality Center and create customizable

reports to monitor testing progress in context to Use Cases.

. Create User friendly reports using Macros in Excel and also automate

reports from QC to excel.

. Served as the PM for the Portfolio Viewer (Development) team with a

major role in assigning, prioritizing, tracking and following up

defects.

. Responsible for setting and leading all Use Case Review meeting with

business stakeholders and distribute meeting minutes to all

participants.

. Resolve all issues and Q/A for tech leads, designers and developers

for use cases development and get sign off from business for change in

business requirements and priorities.

. Provide support in ensuring development objectives are accomplished,

user testing is performed, and customer notification is prepared in a

timely fashion.

. Collected all the Reporting requirements coming out of different

vendor systems and work on transforming them in to business objects.

Environment: MS Project, Mercury Quality Center, MS Visio, MS Excel,

XPlanner, Version one, Change point,

J2EE, Spring 2.0, WebSphere 6.1, MVC architecture, SQL,

Oracle 10g, Business Objects.

Business Analyst/ On-site Test Coordinator

July 2006 - July 2007

Genworth Financial, Virginia

Genworth Financial, Inc. is a leading financial security company serving

more than 15 million customers across 25 countries. It provides financial

security and protection to millions of people through retirement income;

life and long-term care insurance, Medical supplement insurance along with

Mortgage insurance. The project includes developing a new Term Life

Insurance Product with the ability to provide Return of Premiums using

functionalities of both a Universal Life and a simple Term products. It

provides different types of Riders coverage along with Loans, Surrenders,

Death Benefits, and Non-forfeiture option features. The Products is

implemented on Cyber life Mainframes environment and testing include to

test a policy created from pending until it goes in-force and once in-force

do testing of all the different processing scenarios possible until the end

of the policy life cycle.

Responsibilities:

Interacted with the Senior Leadership teams (SLT's) to finalize the

Business Requirements for the new product.

. Used test driven development and agile development methodologies to

support software product development.

. Facilitated collection of functional requirements from actuarial and

preparation of business requirement documents that provide appropriate

scope of work for technical team to develop prototype and overall

layout for the product.

. Co-ordinate with offshore testing team in understanding the business

requirements and resolve issues.

. Understand and analyze business requirements for testability and

completeness using Rational Requisite Pro.

. Developed UML Use Cases, business work flows; activity/state and

sequence diagrams using Rational Rose to make understand the

developers and stakeholders to understand business process with high-

level details.

. Successfully conducted JAD sessions, which helped synchronize the

different stakeholders on their objectives and helped the developers

to have a clear-cut picture of the project.

. Understand the As Is system and develop the To Be system concept and

also prepare the System process Maps.

. Worked with technical team to make them understand requirements by

translating into technical terms and developer expectations.

. Act as an SME for the User Interface design to develop screen mockups

as per customer expectations.

. Work extensively with the QA Team for designing Test Plan and Test

cases for the User Acceptance Testing (UAT).

. Review test cases, test data and other testing artifacts created by

the offshore team members for completeness and accuracy.

. Using Requisite Pro, monitored change requests and documented

requirements, integrating them with Use Cases.

. Maintain a Scorecard for tracking the project and testing timelines

covered on Phase-to-Phase basis.

. Provide support to cross-functional team for setting product

priorities for production rollout.

. Precisely and thoroughly analyze the defects found and work with

developers to resolve them.

. Involved in setting up and importing all the project artifacts to the

Mercury Quality center for better project visibility and matrix

manipulation.

. Track the Requirements Traceability using Quality center where each of

the requirement is mapped to test cases.

. Conducting workflow and process diagram to derive requirement for

existing system.

. Maintained proper communication with the developers ensuring that the

modifications and requirements were addressed and also monitored these

revisions.

. Design Timelines, requirements gathering, task co-ordination, managing

releases and planning cross team coordination.

Environment: Cyber Life Mainframes, Rational Requisite Pro and Rational

Rose, Mercury Quality Center, MS Visio, MS

Project, DB2, UML, Windows NT.

Business Analyst Jan 2006 -

June 2006

Cleversafe LLC, Chicago, IL

Cleversafe LLC is one of the immerging companies to build and deploy a

secure way to secure the world's data. The project includes Cleversafe

dispersed storage with Turbo IDA Algorithm. Cleversafe Dispersed Storage

software uses unique information dispersal algorithms to store small slices

of data in multiple, disparate locations. Each slice contains too little

information to be usable which ensures that all data stored or transmitted

on the grid is secure and private. Although each slice is individually

unusable, any majority of the slices can perfectly recreate all of the

original data. As a result the grid remains fully operational even if up to

half of the grid nodes are not operating. The result is a pioneering new

technology for data storage superior in security, privacy, reliability and

scalability. The project includes implementing this new application having

command line and GUI capabilities.

Responsibilities:

. Followed a structured approach to gathering and formalizing business

requirements expressed by managers, process owners and operational

users.

. Analyzed business requirements and system architecture/design.

. Maintain and track the overall project progress and testing status

through MS Project.

. Conducted JAD sessions with end-users to identify user requirements

and also to collaborate with developers for application development.

. Actively involved in designing User Interfaces for development

prototypes helping to make developer easily understand the

new/modification done on the front-end.

. Coordinated in distributing the workflow details to appropriate

resources.

. Captured system requirements by writing Use Cases specifications.

. Involved in reviewing Entity Relationship, Data Flow, State Transition

and Class diagrams with the system analyst.

. Analyzed the As IS system to prepare a To Be system concept.

. Captured core business process information, business rules, business

entities and other relevant information.

. Assessed risks, cost and potential benefits of alternative business

process.

. Created the user interface mockups to capture all the data filed

requirements and screen design for the product.

. Actively involved in doing the UAT to signoff the testing conducted by

the testing teams for various phases of the testing cycle such as

Functional, Regression, GUI, Backend, Integration and testing.

. Integrated Requisite Pro with Rational Rose to provide all teams

visibility and maintaining traceability among

requirements, use cases and change request.

. Review with the Quality & Technical Leads on Test Coverage, Test Planning

and on the Quality Statement.

. Developed Functional Specifications and Q/A Testing requirements using

Quality Center to conform user needs.

. Extensively used Rational Clear Case VOB as permanent data repository

to store Project Documentation.

. Efficient used SQL and PL/SQL for database/backend testing.

. Interacted and communicated clearly with development, testing and

production teams concerning release management

policies and procedures.

Environment: Rational Requisite Pro, Rational Rose, Rational Clear Quest,

Rational Clear Case, MS Visio, Quality Center,

Windows XP, VB Script, ASP.NET, C#.NET, MS Visual Studio

2003, MS SQL Server.

Business Analyst

June 2005 - Dec 2005

Siemens Medical Solutions, IL

Siemens Medical Solutions is one of the largest global suppliers of

healthcare equipment, renowned for innovative products, services and

solutions including diagnostic imaging systems, therapy equipment for

treatment and electro medicine and IT solutions to optimize workflow and

increase efficiency in the healthcare industry. The project includes

developing E-Soft application for the SYMBIA gamma camera machine and also

the process the images capture by machine. The application had different

functionalities which process the images captured for better diagnosis of

the problem. It was a critical application, which deals directly with the

human diagnosis intervention.

Responsibilities:

. Captured, analyzed, finalized and documented the Business Requirements

for the application requirements with business heads through proper

communication channels.

. Interacted closely with SMEs (Subject Matter Experts), stakeholders,

designers and software developers to understand the full functionality

for the application and navigational flow while keeping them closely

updated about Business User's sentiments.

. Identified Use Cases from the requirements and wrote Use Case

Specifications.

. Created business process workflow diagrams using MS Visio.

. Develop a traceability matrix to trace requirements through each stage

of the requirement gathering process.

. Conducted JAD sessions to develop an architectural solution that the

application meets the business requirements, resolve open issues, and

change requests.

. Performed GAP Analysis, Coordinated with IT Team in designing and

creating tables/database using XML.

. Interact with the Wireframes team for user interface specs and screen

designs.

. Developed detailed ERDs and FRDs using Rational Rose.

. Coordinated and prioritized outstanding defects and enhancement/system

requests based on business requirements, allowing sufficient time

frame to ensure accuracy and consider deadlines.

. Helped in the review of Q/A Requirement Document and evaluation of the

Master Test plan with the QA Lead.

. Conducted walkthroughs of the Business Requirement Document with the

business users and IT project managers.

. Track signoff on the business requirement document from senior

leaders, technical lead, developers and testing teams.

. Provide estimate and risks associated to add a new requirement during

the development phase.

Environment: Rational Rose, MS Visio, MS Project, Oracle 9i, SQL, PL/SQL,

Java Servlets, Java Applets, JavaScript, HTML,

Java Swing, Windows NT, Java, Web server, XML.

Business Analyst

Dec 2004 - May 2005

CT TyMetrix, Chicago, IL

CT TyMetrix, a Wolters Kluwer business, is the market leader in Web-based

management solutions for corporate law departments and claims

organizations. It provides Web-based systems for electronic invoicing,

performance management metrics, matter management, budgeting and

forecasting, document management, and collaborative knowledge management.

The project includes testing the web-based application used for electronic

invoicing and also the add-on application used to do reporting.

Responsibilities:

. Responsible for requirements gathering and analysis using Rational

Requisite Pro; Use of RUP methodologies and UML for business process

and application design, development of use cases for requirement

analysis.

. Involved in various stages of SDLC such as Requirement Analysis,

Design, Development and Testing.

. Duties include organizing; managing and running JAD sessions with

developers and client representatives, test plan development, defect

management and development of user acceptance test programs.

. Involved in creating the project charter, the requirement and

functional specification (RFS) using Rational Rose and MS Visio.

. Develop user interface mockups for the new web screens.

. Used Rational Clear Quest as change request management tool to track

and manage all defects and enhanced the development process.

. Develop Project budget and timelines; coordinated day-to-day project

team tasks and reporting using MS Project.

. Review test plans and test cases created by the testing team and

conduct User Acceptance testing before giving signoff to business.

. Identify and clearly defined functional issues and support IT

development staff throughout design, development, unit testing and

implementation phases of the software development life cycle.

Environment: Rational Clear Quest, Rational Rose, MS Vision, MS Project, MS

SQL Server, MS Visual Studio, XML,

ASP.NET, My SQL, Visual Basic, MFC, Windows Professional/XP,

LINUX.

QA Analyst June

2002 - Dec 2003

BlazeNet Ltd., India

BlazeNet was India's first private digital ISP (Internet Service Provider).

They provide dial-up as well as broadband services to individual as well

as businesses. They provide personalized home pages, mailboxes for E-mail,

virus protection and parental controls. And they also provide online

billing, usage reports, online helpdesk etc with no extra cost.

Responsibilities:

. Execute a dual role of Business and Quality Assurance Analyst to

carryout detailed testing of a new product implementation.

. Perform Functional testing for the web application with a Java

Platform.

. Create QA project plans for test planning and execution and lead daily

testing activities of other testers.

. Understand and analyze business requirements for testability and

completeness.

. Decompose requirements into test scenarios/conditions and cases.

. Review test cases, test data and other testing artifacts created by

the offshore team members for completeness and accuracy.

. Maintain a Scorecard for all the testing functionalities covered on

Phase-to-Phase basis.

. Provide support to the other testing teams for creating test data and

results review.

. Precisely and thoroughly document defects found and work with

developers to resolve them.

. Involved in setting up and importing all the testing artifacts to the

Mercury Quality center for better project visibility and matrix

manipulation.

. Meet the manager's expectation by working has the only point of link

between the client and the offshore team.

. Participate in meetings with the project IT leaders for testing

estimations and open issues.

. Publish testing metrics on a weekly basis to senior leaders to provide

effective tracking of testing timeline.

. Work as a Subject Matter Expert (SME) for the offshore team resolving

any issues regarding the product.

. Implement QTP for regression testing and also automate few of the

processes in testing the policy life cycle.

. Responsible for submitting, tracking, reviewing and analyzing defects

in BugZilla.

. Created Vuser scripts in Mercury Load Runner to simulate actual users

and their actions.

. Extensively used Rational Clear Case VOB as permanent data repository

to store Project Documentation.

. Design Timelines, requirements gathering, task co-ordination, managing

releases and planning cross team coordination.

. Work with UAT team for signing off the outstanding defects and any

other known production issues.

Environment: Mercury QTP, Mercury Quality Center, Load Runner, Java, JSP,

Apache Struts framework, HTML, Bugzilla,

MS SQL Server, Windows Professional, Rational Clear

Case, XML.

Education

Master of Computer Science

May 2006

Illinois Institute of Technology, Chicago, U.S.A

GPA 3.50/4.00

M.S in Computer Applications & Information Technology

2001 - 2003

Gujarat University, India

GPA 3.70/4.00

B.S in Computer Applications & Information Technology

1998 - 2001

Gujarat University, India

GPA 3.65/4.00

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