Customer Service Data Entry
Resume:
Sarah S. Thomas
*** **** ****** **** ********, CT 06905 **************@*****.***
EDUCATION
EMERSON COLLEGE, MA, PUBLISHING AND WRITING, GPA: 3.74
MAY 2011
BRYN MAWR COLLEGE, BA, ENGLISH, GPA: 3.35
MAY 2009
PROFESSIONAL EXPERIENCE
ACADEMIC YEAR IN AMERICA (AYA), STAMFORD, CT
Interim Field Staff Administrator (Maternity Leave Coverage)
SEPT. - NOV. 2012
. Provided customer service for a large network of Local Coordinators,
who represent AYA nationally
. Processed paperwork and conducted phone interviews with Local
Coordinator applicants
. Coordinated in-home visits to ensure AYA participant homes complied
with program standards
Regional Director Assistant
JUNE - SEPT.
2012
. Fact checked and emailed information regarding flights, schools and
host families to overseas partners
. Created and sent documents of host family photos to students before
their arrival in the U.S.
. Assisted with the sponsorship of students affected by the closure of
another foreign exchange organization
Field Staff Recruitment Administrator
MAR. - JUNE 2012
. Recruited and screened Local Coordinators to find host families for
foreign exchange students
. Liaised with candidates to ensure that all required application
paperwork was received promptly
. Conducted reference checks for applicants through phone interviews and
an online survey
HOUGHTON MIFFLIN HARCOURT, BOSTON, MA
Children's Marketing Intern
JUNE - SEPT.
2011
. Assisted with catalog development: gathering images, creating indices,
composing themed book lists
. Wrote copy for the Children's Book Group e-newsletter
. Contributed to marketing worksheets that outlined marketing and
publicity plans for each title
BAREFOOT BOOKS, CAMBRIDGE, MA
Public Relations Intern
SEPT. 2010 - MAY
2011
. Pitched a variety of leading titles to print and online publications,
resulting in reviews
. Researched and applied for notable book awards
. Promoted a podcast series of children's authors reading their books
CHARLESBRIDGE PUBLISHING, WATERTOWN, MA
Publicity Intern
MAY -
SEPT. 2010
. Managed databases of media contacts
. Maintained publicity content on the website, adding recent reviews and
awards
. Interviewed Mary Corcoran for the "Author of the Month" spotlight,
featured on the website
THE HORN BOOK, INC., CHARLESTOWN, MA
Editorial Intern
JAN.
- MAY 2010
. Edited articles for the Horn Book Magazine
. Reviewed books for the Horn Book Guide
. Executed a variety of administrative tasks, including mailings and
data entry
TECHNICAL SKILLS
. Proficient in Microsoft Word and PowerPoint; working knowledge of
Microsoft Excel, Outlook, Adobe Photoshop, Dreamweaver, IBM Lotus
Notes, and Sage SalesLogix
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