Customer Service Manager
Resume:
Peter D. Gregory
Fort Worth, TX
****.*******@*********.***
http://www.linkedin.com/in/txspartanpetegregory
.
EMPLOYMENT PIN
Continuous Improvement/Plant Manager, Irving, TX June
2012 - November 2012
. Responsible for mill, assembly, and distribution operations
for a retail furniture manufacturer.
. Developed and implemented set up and quality procedures for
Panel Saws and CNC machinery.
. Achieved zero quality returns while experiencing 40% growth
in sales volume and hiring and training an additional forty
(40) employees.
Liberty Diversified International
Site Manager, Fort Worth, TX
March 2009 - June 2012
. Reporting to VP of Packaging, responsible for P&L, all
operations, inventory management, capital projects, and
maintaining OSHA, FDA, and environmental compliance.
. Reduced plant labor as a percentage of sales from 34% to 29%
by reducing headcount and implementing a "pay for performance
program"
. Coordinated with customer service, scheduling and production
to develop twice daily production meetings resulting in on
time delivery improving from 87% to 96%.
. Upgraded quality verification process resulting in a sigma
rating improvement from 3.9 to 4.52
. Responsible for coordinating start up of fulfillment
department that produced $673,000 in sales revenue.
Temple Inland
Production Manager,
Carrollton, TX April 2008- February 2009
Managed all production operations of Temple Inland's flagship
Southern Division plant
. Finished 2008 with the best safety record in plant history
(TIR 0.54)
. Improved converting throughput by 24% versus 2007 levels
. Eliminated redundancies in grades of paper resulting in
reduced raw material inventory and lower processing waste.
. Established new housekeeping standards and implemented 5S
resulting in plant re-certifying as AIB Superior with a score
of 925
. Redesigned layout of process materials to improve flow and
safety
Pratt Industries
Plant Manager, Marion, IN and Grand Rapids, MI
April 2005 - April 2008
. Responsible for all plant operations including, P&L,
distribution, safety, and environmental
. Trained new Sales Manager and recruited and developed new
sales team in Grand Rapids.
. Aggressively implemented accountability in safety and reduced
incident rate below2.0 for 2006 and 2007.
Coordinated transition of business from Marion, IN to Grand
Rapids, MI
Recruited and hired entire supervisor staff, for all responsible
departments, in Grand Rapids
. Implemented manufacturing best practices including a PM
program, Quality Tracking, Waste Tracking, and new employee
training
. Successfully negotiated new 3 year CBA that included new
benefits and wage reduction
. Implemented new scheduling process that improved process flow
and improved on time delivery from 81% to 97%
. Re-trained plant personnel on use of production reporting
software allowing us to identify bottlenecks and waste
. Reduced storage of finished goods resulting in a
$17,000/month savings by eliminating off site warehouse while
improving on time delivery.
Georgia-Pacific Corporation
Plant Manager, Cleveland and Akron, OH
September 2001 - March 2005
. Responsible for all production operations, P&L,
maintenance, scheduling and distribution
. Zero OSHA recordable accidents in 2002, 2004, and 2005.
. Akron plant achieved lowest unplanned maintenance
downtime in GP Packaging division at 1.9%
. Akron plant was recognized to have the best World Class
Maintenance Model in GP Packaging Division
. Achieved lowest set up downtime in division through use of
SMED and 5S
. Identified and mentored next plant manager in Cleveland
facility
. Successfully managed GP pilot implementation of IQS quality
tracking software
Custom Container Corporation (Unit of National Packaging
Solutions Group)
General Manager, Atlanta, GA
July 2000 - August 2001
. Responsible for plant operations, P&L, customer service,
administration and distribution
. Reduced plant headcount and eliminated contract labor while
improving overall throughput
. Hired and trained new production manager, warehouse manager
and office administrator
. Responsible for hiring and training customer service
department due to 100% turnover
. Improved accounting by implementing a purchase order process
and basic accounting principles utilizing FACTS software
program
. Expanded customer service's use of HRMS software resulting in
improved flow, order tracking and on time delivery
. Designed layout and managed new off site warehouse for JIT
deliveries
. Successfully transitioned JIT business from sister plant in
Dalton, GA, to new warehouse while significantly reducing
distribution costs by integrating with plant distribution
Weyerhaeuser Company
Operations Manager
February 1993 -July 2000
. Responsible for customer service, scheduling, distribution,
maintenance and production
. Implemented "Kiwi Plan" reporting software and improved
process flow in inside sales, production and distribution.
. Implemented new quality verification process and reduced
quality variance from $0.14/MSF to $0.11/MSF despite
strategic shift to higher price business with less volume
. Developed price analysis process for potential customers
using AS400 software
. Implemented "Maximo" maintenance software resulting in
reduced parts inventory and improved cost control.
. Trained machine operators in flexographic process printing
techniques and trouble shooting
. Successfully lead Six Sigma project that achieved mutual cost
reduction with J&J Medical
. Coordinate scheduling enhancements with Lego, Inc. to help
them reduce inventory, lead time and distribution costs
. Project Manager for upgrading corrugator technology and
installing Splicer Log (SPLOG) software in sixteen (16) box
plants
. Project Manager for potential sheet plant in California,
including site selection and qualification, transfer and
modification of equipment and designing plant layout.
. Coordinated technical training class between Weyerhaeuser and
SCA Packaging
. Facilitated Meriden, CT's, strategic shift from "brown box"
operations to high graphics
. Maintained environmental records and updated operating
permits
EDUCATION B.S. Packaging Engineer (technical option),
Michigan State University
Six Sigma Black Belt training
through Johnson & Johnson Medical
Leadership Training I & II
through Leadership Development Network
Dale Carnegie
Management and Human Relations courses
High Graphic Process Printing training from Clemson, University
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