Human Resources Customer Service

Erin Melissa Camp

**** *. ********* **. *******, GA 30338 404-***-**** ****.****@*****.***

PERSONAL SUMMARY

A competent and ambitious professional dedicated to exceeding expectations. A team player with excellent analytical,

communication, and leadership qualities and skills. Proficient in management with the proven ability to achieve results on or

before schedule, and who has demonstrated strong organizational skills through successfully handling multiple tasks. Looking

to secure a career with an industry leader and to be capped only by individual talent and ambition.

PROFESSIONAL SUMMARY

Unbounded Solutions, Inc. October 2010 - Present

Consultant Development Manager/Human Resources Assistant (May 2011 – Present)

Initiate, implement, and drive consultant’s careers through training and projects, while exponentially increasing company revenue.

• Streamlined management processes resulting in greater efficiency, lower company overhead and a 208% increase

in revenue

• Develop written and verbal presentations and training materials.

• Prepared extensive budgeting reports for 50 internal employees across 7 departments

• Increased productivity of office operations by evaluating human resources processes and systematizing

confidential consultant records, reports, files and information

• Created and conducted orientation and preparation seminars for consultants with the purpose of introducing them

to company processes and procedures

• Responsible for initial and ongoing training and evaluating the performances of 40+ consultants

• Implement top down change to better the overall performance of the company

• Legal liaison between counsel and consultants.

• Market company resources to procure business resulting in sales exceeding 80 accounts

• Coordinate and manage logistics, post-sale, to deliver contracted services

Executive Assistant to President and CEO/Human Resources Assistant (October 2010 – May 2011)

Oversee the operations, staffing, and overall company performance for CEO

• Compiled and authored company-wide financial reports from seven departments for President’s review.

• Coordinated meetings, training sessions, workshops, and events including managing travel schedules,

booking facilities and catering, copying/preparing materials, and managing all details involved.

• Maintained distribution and phone lists, organizational charts, floor plans, and other information as needed.

• Developed reports to document employee compliance and other training.

• Managed on-boarding and off-boarding process for employees.

• Planned and managed office moves.

• Implemented a tracking system for all company owned assets.

• Delivered 50+ across multiple divisions on time and under budget.

• Served as critical escalation point for all operations.

• Managed scheduling for 30+ division leaders and executives in order to facilitate successful completions of

projects.

• Maintained vital logistical data for 200 employees.

• Instituted a company-wide spending process resulting in a 50% decrease in company expenditures of office

supplies.

• Authored, edited and distributed company newsletters, internal emails and collateral to market the company

Balfour Beatty April 2009-October 2009

Human Resources Assistant--Contract

Oversee and streamline confidential records according to Homeland Security guidelines

• Developed, implemented and streamlined an improved confidential filing system for worldwide corporation

headquarters according to Homeland Security guidelines, which allowed for offices around the world to easier

access current and terminated employee information for federal use.

• Maintained employee and client information in new filing system.

• Provided confidential information from employee's personnel records when requested by credit bureaus,

government bodies and finance companies.

• Created and conducted office and administrative duties to ensure a safe and effective work environment.

• Created and maintained new hire information sheets and packages, in order to easily access and enter

confidential and sensitive information on behalf of new hires.

• Planned, coordinated and implemented company events, luncheons, meetings and gatherings for executives.

• Created and implemented company templates for media and communication pieces using PowerPoint, Excel,

Word, PhotoShop and DreamWeaver.

Hole In the Wall Atlanta May 2006-October 2010

Bartender/Manager

• 4+ years of experience in food and beverages management

• Manage bar operations and coordinate team of 10 members

• Responsible for scheduling of shifts, inventory, accounts and reporting

• Coordinate with over 200 guests at parties and give attention to them

• Manage the timing and serving of beverages

• Make new preparations and arrange for special drinks for parties and events

• Skilled in stock maintenance and replacement tasks

• Efficient in analyzing the stock of supplies accurately on a routine basis

• Responsible for operating the bar, cash accounts and inventory efficiently

• Multitasking skills that help in performing bartending and customer service at once

• Ability to interact with the guests cordially and maintain enjoyable environment at work

Carter and Associates

Guest Relations Coordinator Contract May 2007-October 2008

Established successful program of onboarding guests and future partners

• Prepared and approved all expenses created by associates in regards to future client visits

• Managed and communicated all company visits on behalf of associates

• Created professional environment, coordinated meeting rooms and created spreads for official visits

• Maintained communications between executive associates in regards to incoming clients

• Ensured logistics for each client visit were executed correctly

• Provided courteous and competent services to ensure all guest requests are provided in a timely and efficient

manner on behalf of associates

• Responsible for communications between executives in marketing, leasing, management and mailroom.

• Designed and authored web pages for intranet and internet corporate use, which led to better inner office and

inner corporation communications

• Reserved and coordinated travel arrangements on behalf of associates and guests to ensure safe and efficient

travel to and from the corporate offices

• Planned, coordinated and implemented company events, luncheons and meetings on behalf of clients and

guests to ensure a successful meeting or event for guests and associates.

• Created and implemented companywide templates for media and communication pieces, which led to a

standardization of graphics and templates of E mails and company collateral.

• Edited, proofread, authored and published press and media releases on client’s and company’s behalf, creating

cross media interests and publicity at or below yearly budget.

• Initiated and maintained relationships between vendors, clients and associates, maintained stock of corporate

headquarters. Maintained and updated contracts on behalf of the company.

• Authored and designed website pages and Excel sheets for office intranet.

• Managed associates’ calendar and invoicing, billing and financial assistance.

• Edited, proofed and distributed company wide communications and employee information emails.

Sports Illustrated on Campus

University of Georgia Staff Journalist and Columnist -Contract August 2005-May

2007

Created human interest pieces which helped launch, and solidify the success of, Sports Illustrated’s version of college sports.

• Responsible for developing stories to further success of the website

• Determined the content of each article and followed through editing to ready for print.

• Coordinated interviews with officials and conducted interviews on behalf of Sports Illustrated

• Interviewed subjects of articles, researched and maintained the ability to identify and tap easily accessible and not-

so-easily accessible resources for information.

• Fact checked all sources to ensure validity of each article.

The Red & Black

Staff Journalist August 2003-August 2005

Created and authored current events in the news/University for the overall increase in advertising and general revenue.

• Nationally recognized by the Society of Professional Journalism and recipient of the Hearst Journalism Award for

spot news reporting and creative journalism for 2005.

• Determined the language of each given article and followed through editing to ready for print.

• Researched for content, gathered information from outside contributors, interviewed for feature articles, and

authored relevant and current topics.

• Interviewed subjects of articles, researched and maintained the ability to identify and tap easily accessible and not-

so-easily accessible resources for information.

• Fact checked all sources to ensure validity of each article.

EDUCATION

B.S. in Speech Communications, University of Georgia, Athens, GA

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