Customer Service Manager
Resume:
Kristina A. Holston
Stamford, CT 06902
********@*****.***
Objective
I am looking to obtain a position where I will be able to fully utilize my exemplary management,
Customer service and people skills.
Experience
NCG I nc.
June 2012- July 2012
NCG provide a Management training program. At the entry level position I acquired product
knowledge of the AT&T U-Verse Package. I was utilized as a face to face direct contact for the
U-Verse promotion in the field as a door to door sales representative.
Bow T ie Majestic/Landmar k Theatres
May 2007 – April 2012 Theatre Manager Stamford, CT
Manage 25+Staff Member
Handle Cash and Credit Card transaction
Nightly Cash Deposits
Open and Closing of Theatre
HR Paperwork
Projection
Training and Staff Development
Direct communication with vendors
Customer Service
Bow T ie Cinemas Corporate
November 2006 - April 2007 Office Manager Norwalk, CT
Thru the transitional period I continued to maintain the office as well
Outgoing mail, supply rooms upkeep.
Printing project for the new employee hand books,
Corporate letter head and envelopes.
Shipping and receiving department.
I was in charge of the final maintenance cleanup of the Norwalk office.
Crown Theatres Corporate LLC
September 2005 - 2006 Office Manager/Receptionist Norwalk, CT
Maintain conference rooms, Administer mass mailings,
Create and maintain correspondence and Spread sheets.
Auditing the Crown Theatre VIP, Gift Certificates
Handle ordering of office supplies,
Assisted Accounts Payable.
Weekly checking for billing code errors and approval Signatures.
T r i legiant Corporation
August 2003 - September 2004 Customer Service Representative Trumbull, CT
Online technical support for the web sites
Answer multiple phone lines inbound and outbound calls,
Online shopping order placement
Providing product knowledge,
Handled credit debit card transactions and EFT transactions.
Dr. Jeffery Gross
March 2003 - March 2003 Medical Office Assistant Stamford, CT
Scheduled appointments,
Set up the patient rooms,
Direct contact with Insurance Companies
Mail distribution
X-ray films processing
Goodwill Temps
May 2002 - July 2002 File Clerk Fairfield, CT
Worker Compensation Commission District 5 in Waterbury Ct
Maintained the file room,
Entered 43 and the 30c needed
Contact with Attorney Offices
Entering the Commissioners notes
Rotating receptionist duties
Scheduling AME
I N ROADS
March 2001 - July 2001 Administrative Assistant Stamford, CT
Outgoing correspondence to affiliates throughout the United States.
Rotated the receptionist position, handled all outgoing calls
Booked travel arrangements maintained the file room all mail distribution
I nterim Health Care
March 1999 - November 2000 Medical Records Specialist Bridgeport, CT
Track of all medical patient files
Enter all the doctors’ Orders
CPT, ICD-9 codes for pain medication
Scheduled nurses for patient visits,
Direct contact with major insurance companies
Rosco Labs.
February 1998 - March 1999 Customer Service Representative Stamford, CT
Working in an inbound/outbound call center,
Orders entry, Invoice processing
Checking availability of a product, pricing and client individual discounts.
Expedited shipping via UPS, FedEx, freight trucking, 3rd party billing,
Education
Stamford High School Stamford, CT
June 1994
General studies
Westchester Business Institute White Plains, NY
July 1994
Course work toward Associates Degree in Business Marketing and Management
Core P rofessional Strengths :
Staff Training and Development
Progressive administrative experience
Excellent phone presence and personal demeanor
Excellent verbal and written communications, including grammar, spelling
Strong ability to provide professional and effective assistance to company visitors and all
incoming calls.
Proficiency in MS Word, Excel
Problem Solving, Employee Motivation
Customer Service
Contact this candidate