Manager Customer Service
Resume:
Marina Kats
**********@*****.***
OBJECTIVE
I am a resourceful individual with six years of Accounting and more than
ten years of office experience. I am very detail-oriented with excellent
writing, mathematical, analytical and communication skills. I retain
outstanding organizational and problem solving skills, which contribute to
me being a competent, reliable and efficient worker with the ability to
work independently and in a team. I can multi task and function under
pressure. I am a fast learner and feel comfortable in a new environment.
SKILLS
Proficiency with MS Word and Excel; Strong knowledge of Access, Outlook,
PowerPoint, Publisher, QuickBooks, Great Plains, Oracle, JPMorgan Access,
Citrix, PeopleSoft, SAP, and other accounting software. Knowledge of many
programming languages. Good writing and communication skills. Fluent in
Russian language.
EXPERIENCE
MEDEX Diagnostic and Treatment Center
March 2012- Present
Administrative Office Manager
o Responsible for implementing objectives, policies and processes of
medical health care.
o Responsible for the tasks of checking and maintaining proper medical
records.
o Working with medical office manager in solving critical issues and
evaluation of systems and processes to ensure effective medical service.
o Responsible for excellent customer service.
o Managing insurance and billing related procedures of the facility and
solved queries of the patients regarding their insurance renewal and
expiry.
o Responsible for insurance eligibility and authorization processes in
medical, pharmaceutical and transportation .
o Responsible for hiring, training and conducting counseling and coaching.
o Supervising a staff of 5 administrative employees such as receptionists,
and medical assistants.
o Evaluating the performance of administrative staff.
o Design, and maintenance of MS Access database for bookkeeping and service
handling.
o Responded to phone and written inquires/ Ordered office supplies.
o Heavy contact with various insurance carriers via phone.
International Polo Event Management Corp, New York, NY
April 2010- March 2012
Account Executive/ Event Accountant
? Was responsible for overseeing events from start until completion,
beginning by booking the event and then managing all related budgets,
contracts, insurance, security, production requirements, building
operations and box office manifests.
? Was responsible for overall budget management and responsibility for
the research foundation and accounting policy departments.
? Prepared all financial statements.
? Revenue/expenditure/free cash flow modeling, budgeting and
forecasting; actual to budget/forecast variance analyses.
? Negotiated, reviewed sponsorship contracts and determined accounting
treatment and revenue recognition policy.
? Analyzed industry market and competition.
? Created weekly flash report for management to illustrate performance/
progress of events.
? Managed on-site event production related to special events such as
equipment rentals, catering, signage, entertainment and d cor.
? Performed month end closing entries including but not limited to
sponsorship amortization, show accruals, G&A prepaid amortization, and
re-classing deferred revenue and costs for the current month.
? Supervised and managed staff of two employees in research, accounting
and executive assistance processes.
CBS College Sports TV, New York, NY
April 2006- March 2010
Cash Manager/ Accounts Payable Production Manager
o Was managing/monitoring daily cash flows for nine separate bank
accounts/Wire Transfers, ACH transactions & Lock Box activities.
o Managed company funds, overseeing the allocation of cash balances.
o Assisted in internal control documentation and testing as required by
Sarbanes Oxley legislation.
o Was responsible for preparation and accuracy of monthly Cash
Reconciliation for three subsidiaries.
o Was responsible for preparation and accuracy of monthly reconciliation of
various balance sheet accounts.
o Maintained and analyzed inter-company reconciliations on a monthly basis.
o Was responsible for quarterly actual to budget/forecast variance
analyses.
o Supervised and managing staff of three employees in T&E and Production
Management processes.
o Assisted in preparation of Company's annual budgets; financial and tax
planning; P&L analysis.
o Was overseeing the T&E process to ensure employees' compliance with
corporate policies and procedures.
o Reconciled Corporate American Express and Corporate Taxi/limo Service
processes.
o Prepared General Ledger journal entries and Project Related Entries.
St. Vincent's Midtown Hospital, New York, NY
February 2005- April 2006
Risk Mgt Liaison/ Regulatory Affairs
o Was responsible for all Quality/Risk management in the hospital wide
process and regulatory agencies.
o Collaborated with Risk manager in identifying problems arising out of
incidents to assure follow up and trending.
o Was responsible for data collection and data entry to insure hospital
performance improvement.
o Performed data formatting and generated PowerPoint presentations.
o Prepared documents/memos/brochures using MS Word, Excel, and Publisher.
o Created graphic charts from data.
o Was scanning and editing various documents using Adobe Photoshop and
Adobe Acrobat.
o Provided assistance to all hospital departments towards performance
improvement activities.
NBC- Universal Cable, New York, NY
January 2003- February 2005
Payroll and Expense Auditor/ Accounts Payable Clerk
o Was responsible for Expense Reports auditing and their proper
allocations.
o Performed excessive data entry into Excel spreadsheets and company's
database.
o Was responsible for ADP Payroll preparation and maintenance.
o Designed, maintained, documented MS Access database for bookkeeping and
service handling.
o Responsible for proper allocation of various invoices for Accounts
Payable purposes.
o Performed GL journal entries and reclassification when needed.
o Heavy contact via phone and emails with company's employees and
freelancer.
Saijin Electric Co., New York, NY
2001 -2003
Executive Assistant/ Office Manager
and
Melbourne Medical P.C., Flushing, NY
1998 - 2001
Office manager/ Administrative Assistant
o Worked with the Owner/Director and assisted team of employees.
o Designed, maintained, documented MS Access database for bookkeeping and
service handling.
o Prepared documents/memos using MS Word, Excel and PowerPoint.
o Typed all necessary information onto drafted contracts and leases.
o Scheduled and organized logistics for both internal and external
meetings; maintained calendar.
o Prioritized workflow for electricians and scheduled meetings and site
surveys.
o Responded to phone and written inquires/ Ordered office supplies.
o Created various reports to increase productivity of Client Services
department.
o Heavy client contact via phone.
o Was responsible for Travel arrangements.
EDUCATION
2006 Brooklyn College, Brooklyn NY
Bachelor Of Science in Business, Management, Finance
Minor in Computer Science
1996 - 1998 New York City Technical College, Brooklyn NY
Associate Of Science in Computer Science
REFERENCES
Available upon request.
Contact this candidate