Customer Service Data Entry
Resume:
Marcus Easley
Atlanta, GA 30344
***************@*****.***
CAREER SUMMARY:
4+ years of administrative, data entry, customer service, and supervisory experience as a
transportation coordinator. I offer level-headed leadership skills combined with strong people
skills, adept at troubleshooting and problem-solving in a fast-paced environment, outstanding
customer relations and contact skills.
SKILLS
• Data Entry Skills
• Strong leadership skills
• Excellent team-building skills
• Creative at reaching new customers
• Outstanding at tracking information
• Highly motivated self-starter
• Works well under pressure
• Microsoft Word, Excel, PowerPoint, Internet Explorer, Windows, World Port
Systems, Automated Air Load Planning System
WORK EXPERIENCE
6/27/2008-present, QuikTrip Corporation, Atlanta, GA Division, Assistant Manager
• Ensure assigned store members comply with customer service standards.
• Operate the Point Of Sale point register as needed by customer flow in a fast, efficient,
courteous, and professional manner.
• Ensure personal and assigned Store Team Member compliance with local, state, and
federal laws pertaining to responsible retailing and anti-trust.
• Ensure customer safety by correcting situations that could be harmful (spills, wet floors,
icy sidewalks, oil spills, etc).
• Ensure each assigned Store Team Member successfully completes assigned daily tasks
and responsibilities through training, follow-up and feedback.
• Treat each Store Team Member in a respectful and professional manner using effective
management practices, communication, and teamwork.
5/23/2007-11/27/2007, Lockheed Martin, Cleveland, OH, Accounting Clerk/ Technician, Combat
Related Special Compensation Department
• Calculated special compensation pay for military retirees eligible for combat related
disabilities.
• Communicated directly with the Veterans Administration in obtaining historic and
current documentation for eligible veterans.
• Utilized Veterans Administration and Defense Finance and Accounting Service
systems for data entry and calculations procedures.
• Processed and submitted over 250 100 to 150 page case jackets for combat disabled
veterans for review.
• Researched and documented historic information and prior payments to release
accurate retroactive payments to veterans.
• Created pay vouchers of high value that was released to veterans upon passed review
of case jackets.
• Collected overpayments and debts and processed debt paperwork for veteran
accounts.
11/27/2006-5/22/2007, Lockheed Martin, Cleveland, OH, Customer Service Representative, Call
Center
• Utilized two different computer systems to open up retired military retirees and
annuitants information by social security number.
• Provides customer service through government phone system by answering questions and
solving problems.
• Data entry requested by military retirees and annuitants.
• Update customer accounts through processed documents acquired through computerized
system.
07/23/2006-11/27/2006, 12/15/2007- 04/15/2008, Target Corporation, Mayfield Heights, OH,
Overnight Stock, Third Shift
• Work third shift hours from 4:00am-12:30pm daily.
• Unloading trucks with 1000 to 2400 pieces daily.
• Transitioning and separating different categories of products daily.
• Using pallet jackets and tow motors to move and position back stock room.
• Offload 10-15 pallets nightly to stock store before opening hours.
11/13/2002 – 06/26/2006, 622nd Movement Control Team, US Army, Fort Eustis VA,
Administrative/Operations Specialist (active military)
• Utilized Microsoft Office to create memorandums and forms for manifesting customer
requests.
• Entry of data for all customer requests into computerized filing system.
• Received and managed inbound calls and solved customer problems and satisfied
customer requests.
• Managed 4-6 subordinate soldiers and trained new incoming soldiers in administrative
duties.
• Assisted manager with general administrative duties during complex customer requests
EDUCATION:
• High School Diploma, Glenville High School, Cleveland, Ohio, Graduation Date:
05/2002
• US Army Transportation School: Military Occupational Specialty, Advanced Individual
Training 9/23/2002-11/5/2002
• Bachelor’s Degree in Information Security Systems
3.7/4.0 Magna Cum Laude
American Intercontinental University 10/2012
SPECIALIZED TRAINING:
• Automated Air Load Planning System (1 week)
• Worldwide Port Systems (1 month)
• Transportation Cargo Automated Information Management Systems (1 month)
• Basic Training Power Point, Word for Windows Course, 8/2003
• Basic Combat Training 7/19/2002-9/19/2002
REFERENCES UPON REQUEST
Contact this candidate