Customer Service Representative
Resume:
JOSEPH CAFASSO
** ******* **., ******, ** *****
******@*****.***
CUSTOMER SERVICE PROFESSIONAL
Skills:
. Communication: Outstanding written and oral communication skills
dealing with clients, various in-house departments and field
personnel.
. Problem Solving: Resolved customer issues to renew contract and retain
business.
. Technical: Proficient in CRM applications- Salesforce, Goldmine,
Telemagic, Made2Manage.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE 2012-
Present
Hardware Products, Chelsea, MA
Prepare quotes and process orders for major spring manufacturer. Create
custom design sheets
per customer drawings. Coordinate order status with production manager.
Answer technical questions and resolve customer issues in timely manner.
. Worked with account to increase order by 70%
CUSTOMER SERVICE REPRESENTATIVE 2002-
2011
Holos Corporation, Fitzwilliam, NH
Assisted sales manager with sales for holographic imaging film to corporate
accounts and resellers for start-up organization. Implemented marketing
plan to recruit new resellers.
. Aided manager in achieving $20,000-$30,000 in sales per month.
. Increased number of new resellers by 10%
CUSTOMER SERVICE REPRESENTATIVE 2000-
2002
Heroix Corporation, Newton, MA
Assisted field sales in promoting application monitoring software.
Developed call campaign to generate on-site meeting and demos. Prepared
bids and quotes.
. Team leader in setting appointments, averaging 5 per week.
. Resolved issues with existing customer to renew contract worth
$50,000.
EDUCATION
Northeastern University, Boston, MA
B.S. in Business Administration, Concentration in Marketing
. Honors: Graduated with High Honors- Magna Cum Laude, Dean's List
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