Administrative Assistant Customer Service

LaSonia Herbert Resume Continuation

LASONIA HERBERT 609-***-****

********@*****.***

*** ******** ***** *****, ********, GA 30008

Page 1 of 3

Executive Support Professional

Office & Records Management ~ Database Administration ~ Event Management & Calendaring ~ Travel Coordination

Interpersonal & Corporate Communication Key player in applying efficient and effective communication channels and in

delivering the highest level of customer service to diverse customers. Highly skilled in communicating with people outside the

organization, representing the organization to customers, the public, and other external sources.

Executive & Clerical Support Utilized and applied excellent knowledge of administrative and clerical procedures and systems

such as word processing, managing files and records, designing forms, and other office procedures and terminology. Provided wide range

of administrative and clerical duties in various settings.

Performance Management Asserted that goals assigned to employees were directly aligned with the goals from

the strategic and business plans of the organization, and further refined goals by doing various task and job analysis to identify

what competencies (knowledge, skills and abilities) were needed by the employee to achieve the goals.

K E Y S T R E N GT H S

Excellent organizational skills. Develops specific goals/plans to prioritize, organize, and accomplish goals.

Dynamic communication/interpersonal skills. Motivates team members to achieve goals, resolves interpersonal conflicts, creates positive

working environment. Recognized for professionalism, positive mental attitude, commitment to excellence, and ability to communicate and

work with senior management and associates.

Active listening and problem sensitivity. Provides full attention to details, takes time in understanding the points being made, and asks

questions as appropriate. Applies deductive/logical reasoning to solve problems and makes independent decisions.

Prioritizes workload and multi task. Directs in approach to discovering information, possesses the ability to make objective decisions

after analyzing data, and considers ramifications of decisions.

Dedicated, innovative, and self motivated team player . Initiates action and follow through procedures to conclusion of any

commitment. Reacts flexibly to changes in priority and direction, assumes increased responsibilities as needed, and motivates others to

achieve objectives.

Computer competent. Microsoft Office 2007 and 2010; Proficient in utilizing MS Word, Excel, PowerPoint, Outlook, Access; Working

knowledge of Adobe Photoshop and InDesign.

P R O F E S S I O N A L E X P E R I E N C E S

1999 2012

HDR Architecture / CUH2A, Inc.

Executive Assistant (2005 – 2012)

Handle multifaceted administrative tasks (e.g., expense reports, calendars, scheduling meetings, domestic and international

travel, event planning, and records management) as the Executive Assistant to the President, two Senior Vice President’s and

the Global Director of Marketing and Business Development.

Coordinate travel arrangements, develop and maintain a database to ensure the delivery of future colloquium dates to new and

existing clients.

Quickly became a trusted assistant known for “can do” attitude, flexibility and high quality work.

Provide a variety of administrative and executive support to the President and two Vice Presidents with no supervision.

Confidentially organize and work extremely well under pressure that met deadlines in a fast paced environment.

Act as Administrative Manager in absence of Administrative Manager. Managed, hired and trained new administrative

assistants.

Selected accomplishments:

Communicated effectively with multiple departments to plan meetings and prepare for scheduled colloquiums.

Established strong relationships to gain support and effectively achieve results.

Developed innovative PowerPoint presentation used at the colloquium to market translational health science to

potential clients.

Helped others coordinate events in several office throughout the company.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume,

accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing

unsurpassed service.

Page 2 of 3

LaSonia Herbert Resume Continuation

Administrative Assistant (1999 – 2005)

Provided a variety of administrative tasks to Project Managers, Project Directors and supervisors.

Handled calendars, prepared meetings and minutes for staff.

Assisted other team members in meeting deadlines on project and other related tasks as needed.

ERA Advantage Realty 2005

2009

Real Estate Agent

Provided realtor services to buyers and sellers (rent, buy, or sell property for clients).

Performed duties such as study property listings, interview prospective clients, accompany clients to property site, discuss

conditions of sale, and draw up real estate contracts.

1992 1999

NWL Transformers

Sr. Administrative Assistant

Handled multifaceted administrative tasks as the Sr. Administrative Assistant to the Vice President of Engineering.

Coordinated travel arrangements, planned meetings, and managed schedules.

Composed routine correspondence, took notes at meetings, and booked travel arrangements.

Oversaw the maintenance of appropriate filing/records/’bring forward’ systems and databases.

Handled telephone calls, e mails and other methods of communication including redirection of communications.

E D U C AT I O N

University of Phoenix

Bachelor of Science in Business Administration

Relevant Courses:

Management: Theory, Practice and Application; Critical Thinking: Strategies in Decision Making;

Business and Employment Law; Human Resource Management; Employee Development; Employee Relations;

Marketing; Finance for Business; Research and Evaluation

Page 3 of 3

Contact this candidate