Ma. Monica A. Jaba (091********)

#*** ***** ****** ****.

Pasay Rd. San Roque

Philippines, Zamboanga City

Objective: Seeking opportunity for growth and development to enhance

my knowledge, skills and experiences to effectively deliver the

company’s goals and objectives.

PROFESSIONAL EFFICIENCIES

• Excellent communication skill in written and spoken English

• Exceptional interpersonal skills.

• Efficient in sorting out quickly all kinds of service and products related complaints.

• Adapting quality with the changing need.

• Non stop working ability.

• Tolerant to stress relations

• Problem analysis, use of judgment and ability to solve problems efficiently.

• Self motivated, initiative, high level of energy.

Professional Background

Name of Company: Sutherland Global Service

Locatio: Clark,Pampanga Angeles City

Position: Call Center Agent ( Customer Service)

Date of Attendance: From Feb 12 2008 to October 15, 2009

Job Description: Call Center Agent

Name of Company: Iqor

Location: Berthaphil Pampanga Angeles City

Position: Call Center Agent ( Collector specialist)

Date of Attendance: From Octber 1 2011 to December 11, 2011

Job Description: Call Center Agent

Educational Background

Secondary

Institute/University: Western Mindanao State University

Located in: Zamboanga City, Philippines

Graduate: Date:march 21, 2002

College

Institute/University: Western Mindanao State University

Located in: Zamboanga City, Philippines

Major: Bachelor of Nutrition and dietetics

Level: Undergraduate

Institute/University: American Career Training Institute

Located in: Zamboanga City, Philippines

Major: Bachelor of hotel and restaurant management

Level: Undergraduate

Personal Information

Date of Birth: September 9, 1990

Place of Birth: Zamboanga city

Civil Status: Single

Nationality: Filipino

Religion: Roman Catholic

Character References:

Name of Company: Engr. Pierre Adrian Macapil (090********)

Name of Company: San Miguel

Location: Zamboanga City

Position: Supervisor

Name of Company: Christianel D. Ylaya (090********)

Name of Company: Everlines

Location: Zamboanga City

Position: Aprentice Engineer

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