Customer Service Manager Business Development, Marketing, PR

TIFFANY NASH

MARCOMM PR EVENTS

M: 971-***-**** *********@*****.***

Objective

Currently seeking marketing, public relations or event management position to match mass media and communications skill set.

Attributes and Skill

Brand development, strategic marketing

Public relations planning and social media

Internship experience at Portland’s top radio station

Strong customer service orientation

Resourcefulness, dedication, ability to thrive in a team environment

Strong work ethic, agile learner

Professional Experience

Public Relations Manager Vox PRPA Eugene, OR

• Responsible for managing client accounts, brand building and promotion, resulting in positive client feedback, satisfaction and increased project work

• Provide research, development and writing support for various clients

2012

Marketing Specialist Lane Powel PC Portland, OR

• Local and mobile event coordinator/producer - organizing logistics from start to finish, implementing all details/budget management, contract negotiations, etc.

• Working with marketing director and other team members on various media relations, managing projects and strategic marketing plans for organized, effective and consistent results. Media campaigns, oversee social media efforts, business development, brand management, etc.

• Writer and researcher for internal newsletter, content editing, web maintenance and development, inventory management, HTML, track and analyze market trends, firm-wide sponsorships/memberships and awards, etc.

2008- 2012

Marketing Manager Johnny Ocean’s Grille Eugene, OR

• Responsible for engaging customers on multiple levels through the development of external communication content.

• Coordination and execution of outside promotions, resulting in brand recognition for customers.

• Tracked and analyzed trends to determine customer traction in the Eugene market, which increased sales.

2008- Current

Dispatch Operator Advanced Communications Portland, OR

• Managed all incoming calls, requiring exceptional multi-tasking capabilities.

• Implemented a new process for call management with an eye-towards client satisfaction, resulting in complete elimination of dropped calls. Client feedback was immediate and overwhelmingly positive.

2004-2007

Education

BS in Communications-Mass Media focus Portland State University 2007

References

Pat Walsh/CEO – Vox Public Relations Public Affairs 541-***-****

Lori Foleen/Director of Marketing – Lane Powell PC 503-***-****

Kelley Johnson/Marketing Specialist – Lane Powell 503-***-****

Katie Felix/Manager of Business Operations – Symantec 541-***-****

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