Customer Service Executive

SAGARMOY BHADURI

******.*******@*****.***

Flat No. - 3K, Sunanda Apartment

Model Town Road

Balia, Garia, Kolkata-700084, West Bengal

Mobile no. - 983-***-**** / 980-***-****

CAREER OBJECTIVE:

To secure a position where I can effectively contribute my knowledge and

skills.

SUMMARY OF SKILLS:

Good participation attitude in a team and put a good co-ordination among

the team. Proven skills in analytical thinking, problem solving and

conflict resolution. Able to pick up new concepts quickly and self-

motivated to learn.

EDUCATION:

I have done B.A (Hons) in Bengali from Calcutta University, in 2007. In

2011, I have done M.A in Bengali.

RELATED COURSEWORK:

I have done Diploma in Information Technology Application from Youth

Computer Training Center, Govt. of West Bengal. Contents: - MS Office,

Windows, Visual Fox Pro, Excel, Power Point and Visual Basic.

Percentages obtained in the exams are as follows:

COURSE INSTITUTION BOARD/UNIVERSITY MARKS YEAR OF

OBTAINED PASSING

SECONDERY HINDU SCHOOL WEST BENGAL BOARD OF 61.12% 2002

or SECONDARY EDUCATION

MADHYAMIK

HIGHER HINDU SCHOOL WEST BENGAL BOARD OF HIGHER 50.70% 2004

SECONDERY SECONDARY EDUCATION

B.A (HONS) ST. PAUL'S CALCUTTA UNIVERSITY 44.62% 2007

C.M COLLEGE

M.A _ NETAJI SUBHASH OPEN 48.00% 2011

UNIVERSITY

WORK EXPERIENCE:

a) Customer Care Executive:

I was associated with Customer Service department (front-end) from 02/04/12

to 30/04/13 in Vodafone Essar Limited.

b) MIS Executive:

Now I am working as MIS Executive (back-end) in the same company from

01/05/13 to till date.

JOB RESPONSIBILITIES:

> Making direct contact with the corporate customers via e-mail and

telecalling.

> Fulfilling customer's requests and solving complains.

> Staying in follow up with every relevant department.

> Giving feedback to the company regularly about the customers as well

as the competitors.

> Documents checking and data entry in system.

> Sending the same to every relevant department for processing.

LATEST SALARY : 1.3 lacs per annum

EXPECTED SALARY : 2.5 lacs per annum.

PERSONAL MEMORANDUM:

Date of Birth - 15 April, 1985

Sex - Male

Marital Status - Single

Nationality - Indian

Language known - Bengali, English & Hindi

Father's name - Mr. Gautam Bhaduri

Father's occupation - Retired Central Govt.Employee

DATE: 18.09.2013

PLACE: KOLKATA SIGN: Sagarmoy Bhaduri

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