Customer Service Technician

Deloris Mulloy

**** ** ***** *** **** *, Fairview, OR 97024 **********@*****.***

Home: 503-***-**** Cell: 503-***-****

Professional Summary

I have worked 20+ years in the customer service field.

The last 10 years were spent working in a very busy and demanding retail pharmacy.

Worked with customers in person and by telephone.

Assisted these customers by getting their prescriptions from the shelves and/or explaining

why their prescriptions were not filled yet.

Directed customers to the pharmacy person they needed to talk to.

Answered the phones and routed accordingly.

Skills

• •

Exceptional communication skills Multi-line phone talent

• •

MS Windows proficient Mediation capability

• •

Quick learner Proficient in cash management

• •

Strong client relations Creative problem solver

Work History

Pharmacy Clerk, 06/1999 to 10/2009

Safeway – 122nd & Stark Portland, OR

• Politely assisted customers in person and via telephone.

• Provided an elevated customer experience to generate a loyal clientèle.

• Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

• Recipient of multiple positive reviews acknowledging dedication to excellent

customer service.

Inventory Technician, 10/1987 to 06/1999

United Inventory Service – Portland, OR

• Did the physical inventory of a variety of retail stores, including meat markets

• Did the physical inventory of various stores.

Education

Associate of Arts: Pharmacy Technician, 2006

Penn Foster Online University -

Customer Service General and Advanced, 2011

NTI University Online -

Accomplishments

• Earned highest marks for customer satisfaction, company-wide.

• Consistently received positive feedback from customers.

• Developed repeat business by developing long-term relationships with customers.

• Handled cash, check, credit and automatic debit card transactions with 100%

accuracy.

• Responsible for handling customer account inquiries, ensuring resolution of

complaints .

• Professionally processed calls daily, providing information and ensuring customer

satisfaction.

References Available Upon Request.

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