Project Customer Service

Gina M. Natoli

**** ****** **. *’Fallon, MO *****

Cell: 314-***-****

*******@*******.***

OBJECTIVE

Apply my practical understanding of plant physio logy, pathology, and breeding to develop new data systems and

applications, as well as apply my expertise of regulations to implement global regulatory policies across functions . I have

the ability to balance, prioritize, and handle multiple tasks concurrently. I am able to work as part of a team or

independently.

EDUCATION:

University of Missouri Saint Louis December 2009

MS of Biology-130 Credits Obtained

Bachelors of Science of Biology

Genetically Modified Organisms-Independent Research

Global Climate Control-Independent Research

Saint Louis Community College- Meramec December 2006

Associates of General Transfer Studies

Effects of Radiation on Germination-Independent Research

Marine Biology Field Experience-San Andros, Bahamas

WORK EXPERIENCE:

Monsanto (Aerotek Scientific LLC) January 2010 - Present

Biologist I January 2013 - Present

Implement process improvements to eliminate gaps in compliance for existing practices

Coordinate 3rd party permits to meet USDA and FDA regulations and guidelines (10+ sites per season)

Properly handle and store regulated material, Bio -Waste, Carbamates, Organophosphate & Abamectin seed, and

assist with regulatory compliance, stewardship, and operational processes for seed treatment field protocols

Report compliance issues, track compliance issues, and perform corrective action for compliance issues

Ship inoculums to field sites, ensure all shipments meet interstate regulations, federal regulations, and global

export regulations

Collaborate with multiple teams to implement key programs to define accountability

Train employees to be compliant with company and federal regulations

Create Best Practice Documents, Forms, and Work Instructions for Inoculums Preparation and Seed Treatment

Packaging and Processing Lab

Identify duplicated data for inoculums preparation across multiple applications and lead the project to integrate

those duplicated applications

Apply advanced knowledge of MASTER, LIMS, ARM, MIRAGE, MAT -TRACK, Excel, and Power Point to

implement process improvements to experiments and projects

Transfer logistics of inoculums preparation from Controlled Environment Team to S eed Treatment Team

Lead Inoculums Preparation Laboratory for research and development of disease progression for seed treatment

product advancement (20+ sites per season)

Co-manage multiple controlled environment projects to support data for pathogen virulence

Coordinate laboratory and field efforts for 2013 Corn Stalk Rot Field Project

Ensure equipment is properly maintained, perform necessary maintenance, and document equipment maintenance

Perform aseptic techniques while preparing media for microbial growth, isolating pure colonies from cultures,

calculating colony forming units, producing spore suspensions, and testing bacterial viability of produced

pathogens

Isolate pure pathogens, grow pathogens in media, and identify pathogen s using various techniques including

microscopy

Apply ISO 9001 for process improvement of inoculums preparation

Conduct inventory of laboratory sites and all their contents to assist with company audits

Record data and observations in accordance with company’s record keeping policy (GRR)

Interview candidates for the Seed Treatment Lab and the 2013 field season projects

January 2011 – December 2012

Laboratory Technician II

Supervised team of 5+ contractors during the packaging and processing of seed treatment field protocols

Properly handled and stored regulated material, Bio-Waste, Carbamates, Organophosphate & Abamectin seed,

and assist with regulatory compliance, stewardship, and operational processes for seed treatment field protocols

Reported compliance issues, tracked compliance issues, and performed corrective actions to resolve compliance

issues

Assisted with efforts of documenting regulatory compliance, stewardship, operational processes, and audit

preparation for seed treatment field protocols (4+ sites)

Implemented process improvements to eliminate gaps in compliance for existing seed handling practices

Built networks to establish accountability of key programs for the shipment of seed treatment protoc ols

Shipped treated seed to field sites, ensure all shipments meet interstate regulations, federal regulations, and global

export regulations

Tracked and logged seed shipments from packaging lab to field

Identified duplicated data for Seed Treatment Cooperators across multiple applications and lead the project to

integrate those duplicated applications

Applied advanced knowledge of MASTER, LIMS, ARM, MIRAGE, MAT-TRACK, Excel, and Power Point to

implement process improvements of experiments, projects, and data bases

Created controlled environment protocols using MIRAGE

Identified Seed Treatment protocols gap data in ARM and complete d records

Applied advanced understanding of Google Earth to create maps of field testing protocols

Co-managed packaging and processing of regulated and non-regulated corn, cotton, soybean, and canola seed for

seed treatment field protocols (35+ protocols per season)

Conducted NDVI imaging analysis, planting field trials, and taking soil samples of 2011 and 2012 seed treatment

field trials

Coordinated field efforts and assessments of 2011 Corn Stalk Rot Project, 2012 Corn Stalk Rot Project, 2011

Soybean Sudden Death Syndrome Project, and 2012 Soybean Sudden Death Syndrome Project for seed treatment

product advancement

Used research observation techniques to conduct field assessments to observed soil conditions, growth stages,

stand, and vigor (9+ sites per season)

Sampled, photographed, spectral image, and rate disease progression of sudden death syndrome in soybean field

trials (6+ sites per season) and corn stalk rot in corn field trials (7+ sites per season)

Assisted Crop Analytics with development of a biomarker to determine the level of toxicity in soybean plants

Coordinated work orders through Facilities for Seed Treatment team

Assisted with contacting third party cooperators regarding field research data

Prepared inoculums, sample, split stalks, and rate disease progression in corn field trials

Coordinated data analysis needs of controlled environment studies and field protocols with Biostatistics Team

Delivered on coordinating third party presentations and data summaries

Coordinated Monsanto Scientific Literature development for seed treatment field protocols

Co-led controlled environment studies for assays of stress mitigation (cold tolerant, frost tolerant, and drought

tolerant) for seed treatment product advancement

Prepared seed treatment chemistries for controlled environment assays

Applied ISO for process improvement of moving products through th e Seed Treatment product line

Created Best Practice Documents, Forms, and Work Instructions for packaging and processing of seed treatments

Interviewed candidates for packaging and processing of seed treatment field protocols

Laboratory Technician I January 2010 - December 2010

Assisted with insect suppression controlled environment studies

Properly handled and store regulated material, Bio-Waste, Carbamates, Organophosphate & Abamectin seed, and

assist with regulatory compliance, stewardship, and operational processes for seed treatment field protocols

Shipped treated seed to field sites, ensure all shipments meet interstate regulations, federal regulations, and global

export regulations

Tracked and logged seed shipments from packaging lab to field

Reported compliance issues, tracked compliance issues, and performed corrective actions to resolve compliance

issues

Assisted with efforts of documenting regulatory compliance, stewardship, operational processes, an d audit

preparation for seed treatment field protocols (4+ sites)

Built networks to establish accountability of key programs for the shipment of seed treatment protocols

Identified duplicated data for Seed Treatment Nematode Cooperators across multiple app lications and lead the

project to integrate those duplicated applications

Applied advanced knowledge of MASTER, LIMS, ARM, MIRAGE, MAT-TRACK, Excel, and Power Point to

implement process improvements of experiments, projects, and data bases

Created controlled environment protocols using MIRAGE

Identified Seed Treatment protocols gap data in ARM and completed records

Applied advanced understanding of Google Earth to create maps of field testing protocols

Cleaned corn, cotton, soybean, and sorghum field seed (6 tons per season)

Conducted germination tests on field seed (4+ protocols per season)

Packaged and processed corn, cotton, and soybean field protocols for seed treatment product advancement.

Performed controlled environment studies via growth chamber and greenhouse

Recorded data and observation in accordance with company’s record keeping policy (GRR)

Assisted control environment team with nematode research of corn, cotton, soybean, and tomato plants for seed

treatment product advancement : inoculate plants, harvest roots, wash roots, collect nematode eggs

May 2008 – January 2010

Duckett Creek Sanitary District

Customer Service Representative

Applied expertise of regulatory compliance to ensure all standard operating procedures were USDA and FSIS

compliant.

Identified gaps in compliance and implement new process improvements across functions

Implemented improvement methodologies to improve quality processes of DC Billing and DC Tracking

Identified area of opportunities for improvement of regulatory compliance and implemented new improvement

policies

Implemented OSHA standards and regulations to ensure a safe and healthful work place

Assisted engineers with development of standard operating procedures of GIS system

Demonstrated advanced understanding of DC Billing, DC Tracking, Advantix, MICROS, and Excel

Coordinated cash receipts and collections for 60,000 + accounts

Opened customer accounts and maintained customer accounts by recording account information and updating

account information respectively

Led resolution of products or service problems by clarifying the customer’ s complaint, determined the cause of

the problem, selected and explained the best solution to solve the problem, expedited the correction or adjustment,

and followed up to ensure resolution of the product or service

Maintained financial accounts by processing customer adjustments

Recommended potential products and ser vices to management by collecting customer information and analyzing

customer needs

Prepared service reports by collecting and analyzing customer information

Contributed to team efforts by achieving goals and deadlines

May 2008 – September 2008

Bistate Pools

Lifeguard Assistant Manager

Managed and supervised lifeguards to properly administer First Aid in accordance with Red Cross standards, to

prevent accidents to patrons, and perform chemical checks of pools

Walgreen’s January 2006 – August 2007

Pharmacy Technician May 2006-August 2007

Tracked and logged components used in creation of compound medications to meet regulatory compliance

Traveled to pharmacies across district to coordinate efforts to track all FDA and HIPPA compliance documents

Accurately processed and filled patient’s prescriptions while maintaining strict patient confidentiality and

adhering to all HIPAA guidelines and regulations

Identified area of opportunities for improvement of regulatory compliance and implemented new improvement

policies

Implemented OSHA standards and regulations to ensure a safe and healthful work place

Create Best Practice Documents, Forms, and Work Instructions for Pharmacy and Photo Departments

Implemented improvement methodologies to improve gaps in quality processes for inventory tracking of

medication

Developed system to consolidate multiple applications to eliminate duplicating efforts across staff

Applied advanced understanding of RX Applications, Insurance Billing, and Excel to daily operations for develop

process improvements

Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating

needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs

Protected patients and employees by adhering to infection-control policies and procedures

Organized medications for pharmacist to dispense by reading medication order and prescriptions, preparing

labels, calculating quantities, and creating compound medications

Recorded accurate reports of filled prescriptions, third party insurance claims, and pharmacy stock audits

January 2006 – August 2007

Photo Specialist

Adhered to all OSHA guidelines

Processed 35 mm and APS film through splicing and scanning using Fuji equipment

Performed product quality test

Constructed and maintained photo department displays

In-depth knowledge of in-house and out-lab service

May 2002 – January 2005

Dave and Busters

Cocktail Server December 2003 - January 2005

Complied with state liquor laws

Maintained a high level of cleanliness

Made cash, credit card, and gift card drops each shift

Provided prompt service

May 2002 – January 2005

Winner Circle Attendant

Implemented improvement methodologies to improve gaps in quality processes for tracking $1,000,000+

inventory

Create Best Practice Documents, Forms, and Work Instructions for Winner Circle, Cocktail, and Company

Challenge Departments

Applied advanced understanding of MICROS and Excel to daily operations for developing process improvements

Maintained Winner Circle inventory by checking stock to determine inventory level, anticipated needed stock

items and supplies, placed and expedited orders, verified rec eipt of inventory, and removed damaged materials

Provided timely and accurate service while managing wait times and communication information as needed to

guests and team members

Assisted guests with all requests and answered questions as needed and made recommendations on items

PROJECTS

2013,2012 Corn and Soybean Disease Project Management

o Assist with development of rapid analysis to test disease progression among corn and soybean

2013 Inoculums Preparation

o Lead the development of inoculums for Seed Treatment field protocols through creation of standard

operating procedures, implementing new procedures and process improvements, and tracking the

production of inoculums

2013, 2012, & 2011 Corn Stalk Rot Disease-Co-Lead

o Coordinated field efforts to identify seed treatment chemistries to limit disease progression of Corn Stalk

Rot.

2013, 2012, & 2011 Soybean Sudden Death Syndrome-Co-Lead

o Coordinated field efforts to identify seed treatment chemistries to limit disease progression of Sudden

Death Syndrome (SDS) in soybeans.

o Assisted with development of a biomarker to determine the level of toxicity in SDS soybean plants

2012 Cooperator Master Excel Database

o Developed and implemented Seed Treatment Cooperator Database. Implemented database limited gaps in

multiple data sources, resulted in new process improved matrix organization.

2012 & 2011 ASTA (Corn, Cotton, and Soybean) – Co-Author

o Co-led development of American Seed Treatment Association presentations. Presentations include

Monsanto data and 3rd party data of all Seed Treatment field protocols within a season.

2012 & 2011 Roll-up Data (Corn, Cotton, and Soybean) – Co-Author

o Co-led development of internal presentations of Monsanto data of mid -season Seed Treatment field

protocols.

2011 Monsanto Scientific Literature (Corn, Cotton, Soybean) – Co-Author

o Co-led development of internal scientific literature of data for all final Seed Treatment field protocols.

Document included scientific analysis of all field protocols and recommended treatments to be advanced

in future field protocols.

2011 & 2010 Cold and Frost Tolerance (Corn, Cotton, and Soybean)-Co-Lead

o Examined how stress mitigation factors affected various seed treatment products across corn, cotton, and

soybean.

2011 Drought Tolerance (Corn and Soybean)-Co-Lead

o Examined which seed treatment chemistries may offset drought effects in corn and soybean.

2010 Seed Treatment Nematode Cooperators

o Developed database consisting of academic nematode cooperators. Goal of project was to merge multiple

data sources into one data base.

2010 Insect Suppression Controlled Environment Studies

o Assisted with the infestation of aphids, cutworms, and army worms on soybean

o Reared insects to use in second and third generation studies

o Examined the effects of corn root worms on corn

2009 GIS Development/ SOP Development

o Support information technologist and engineers with geographical research of St. Charles County utilities

to develop database of accounts.

o Applied expertise of regulatory compliance to ensure all standard operating procedures were USDA and

FSIS compliant. Goal was to identify gaps in compliance and implement new process improvements

across functions.

2006-2007 RX Tracking Database

o Traveled to various pharmacies throughout St. Louis and its surrounding area to support the RX database.

Goal of RX Tracking was to implement cost effective improvements for the supply and demand of

medications.

2002-2005 D&B Audit Specialist

o Member of Audit Specialist Team which conducted inventory of Dave & Buster’s $1,000,000+ inventory

using internal software. Team’s goal was to develop cost analysis of merchandise and implement new

process improvement ideas for taking inventory of various departments.

SPECIALTY AWARDS

2012 Monsanto Technology Recognition - Awarded April 2012

o Recognized for outstanding efforts in support and development of the 2012 Research and Development

Pipeline materials and the implementation of a new process to generate the updated content.

2011 Monsanto ICE Award - Awarded October 2011

o Monsanto's highest collaboration award. Awarded for 2011 Corn Stalk Rot Field Project.

LICENCES

EPA License (MO) - Expires February 2015

Respirator License - Expires February 2014

CPR & First Aid License - Expires April 2014

Level II Driving - BTW - Expires May 2015

Electronic Pallet Jack License-Expires 2015

INOCULUMS USED

Fusarium, Rhizoctonia, Pythium, Phythophora, and Colletotrichum graminicola

PRACTICAL EXPERIENCE

Expertise implementation of regulatory compliance across functions-8+ years

Extensive IT Implementation Experience-10+ years

Lab Management, Quality Control, Quality Assurance, Greenhouse Operations -10+ years

Brewing, Microbiology, Fermentation, Microscopy, PCR, BIO Assay, Electrophoresis, ELISA-7+ years

Micrometers, Calipers, Blue Prints-5+ years

COMPUTER PROGRAMS

Microsoft Office/Excel/PowerPoint/Access/Project

MASTER, ARM, MIRAGE, LIMS, MAT-TRACK, Material Transfer Forms Database, MICROS

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