Quality Customer Service

John Prathammavong

**************@*****.***

**** ************ ***** *****. *******, TN 37013: Tel 615-***-****

Education

Strayer University

Bachelor of Science in Information System – expected graduation in June 2014

Associates of Arts in Information System (2012)

U.T. Knoxville

1998-1999 Pre-med and Psychology

Work Experience

TS3 Technology January 2013-Present

Quality Coordinator

• Trains and directs activities of Quality Inspectors and Technicians.

• Ensure Management System is implemented, maintained, and communicated throughout

the organization

• Delegate Incoming inspection of parts for conformance to define requirements, rejecting,

or accepting as appropriate

• Performs or delegates First Article Inspections for conformance

• Recommends measures to improve production methods, equipment performance and quality of

product.

• Interprets company policies to workers and enforces safety regulations and audits to those

regulations.

• Analyzes and resolves quality problems or assist production workers in solving quality problems.

• Examines and interprets trends in data collected by Quality from production.

• Creates weekly and monthly reports

• Supports the Quality Management System

• Administers corrective actions and helps employees with root cause analysis

• Responsible for verifying Engineering Change Orders (ECO’s)

• Responsible for completing and communicating area in process inspection audit results reports.

• Follows the documented management system, including the Quality Policy and understand how

their job can affect customer satisfaction and/or product quality.

• Reacts positively to change and performs other duties as assigned

• ESD Coordination

• Calibration Management and Database

• Maintain training database

• Operate Electronix Inc. X-15LP X-Ray

• Operate GE USM GO Ultrasonic

• Communicate effectively with department on daily basis

• Guides and instructs employees to maintain the required quality and quantity of production with

his or her group and continuously improving group’s quality and quantity objectives

• Adjust and operates, or performs any operation in the areas they work

John Prathammavong

**************@*****.***

1004 Shallowbrook Trail North. Antioch, TN 37013: Tel 615-***-****

• Involved in improvement processes for Quality, Safety, Production, Inventory control, and other

critical areas

Quality Auditor October 2011 – January 2013

• Perform the essential job functions for ALL of the following divisions: PCB, Box, Receiving

Inspection, and Wire

• Perform in process audits of the essential job functions for, Box, Wire, and PCB

• Examines product for conformance to specifications and quality standards.

• Audits production workers for compliance or adherence to Work Instructions and ESD policies.

• Recommends measures to improve production methods, equipment performance and quality of

product.

• Interprets company policies to workers and enforces safety regulations and audits to those

regulations.

• Analyzes and resolves quality problems or assist production workers in solving quality problems.

• Examines and interprets trends in data collected by Quality from production.

• Supports the Quality Management System

• Administers corrective actions and helps employees with root cause analysis

• Responsible for verifying Engineering Change Orders (ECO’s)

• Responsible for completing and communicating area in process inspection audit results reports.

• Follows the documented management system, including the Quality Policy and understand how

their job can affect customer satisfaction and/or product quality.

• Reacts positively to change and performs other duties as assigned

Engineering Technician January 2011 – September 2011

• Interpret drawings and Customer specification and develop internal documentation for New Product

Introduction.

• Develop detailed work instructions from customer-supplied documentation

• Works with Production employees and Engineering on existing processes to improve efficiency,

quality, and clarity of work instructions and processes.

• Works with Program Management, Product Engineering and Quality on successful implementation

of new products. Participate in First Article Verification.

• Implement Engineering Change Orders to existing products by changing work instructions.

Quality Assurance Technician January, 2010 – December, 2010

• Examine product for conformance to specifications and quality standards.

• Support Quality Management System by defining quality concepts and quality processes,

applying quality tools, interpreting and presenting information and data, and knowing how to

facilitate conflict resolution.

• Responsible for approving and verifying customer changes to product designs, drawings and

processes.

• Responsible for completing area inspection and defect logs and utilizing that data for statistical

process controls. Able to define statistical techniques and know which data to collect for a specific

John Prathammavong

**************@*****.***

1004 Shallowbrook Trail North. Antioch, TN 37013: Tel 615-***-****

technique, which tools are appropriate for various tasks, how to assess tool accuracy, and determine

whether tools are within tolerance, and understand product traceability.

• Receive and document all product shipment

• Organize and file documentation for all shipments

• Cross trained to perform many job duties within company

• Back up Supervisor

Solder Technician September 2009 - December 2010

• Read and interpret schematics/blueprints.

• Perform basic process trouble-shooting and re-work on assemblies.

• Perform electronic assembly work including board preparation, soldering,

de-soldering, component, replacement, and touch up.

• Perform mechanical assembly.

Oreilly Auto Parts March 2009-December 2010

Parts Specialist

• Interact with customers to provide information in response to inquiries about

products and services and to handle and resolve complaints.

• Determine customer requirements and expectations in order to recommend

specific products and solutions.

• Maintained the records of customer communications.

Bonus Building Care April 2006-June 2009

Commercial Cleaning Service Provider

• Performs various cleaning and maintenance activities to include sweeping and mopping all

surfaces, polishing as necessary all floor space, and vacuuming carpeted areas.

• Maintains all equipment to include vacuum cleaners, trash cans mop buckets, and cleaning

supplies.

• Provide excellent level of customer service to both external and internal customers.

Cellular Renewal December 2005-April 2006

Technician and Sales

• Help to build and maintain the infrastructure supporting wireless communications systems.

Managed rapid customer interface for potential business.

• Program, test, and board level repairs on any cellular device.

• Quality inspection of product.

Asurion September 2003-November 2005

Level 3 Electronics Technician

• Perform Component Level Diagnosis, Cellular Phone Repair, Multimeter, Circuit Board

Soldering, Component Level Troubleshooting, Electronic Layouts and Cosmetic Assembly.

John Prathammavong

**************@*****.***

1004 Shallowbrook Trail North. Antioch, TN 37013: Tel 615-***-****

Applies comprehensive technical knowledge to understand electrical mechanical assembly

manuals and process accordingly. Advanced troubleshooting.

• Follows work instructions to replace cosmetically defective plastic parts with new plastic parts

and replace discrete electronic components, modular components or electromechanical

assemblies.

• Performs fundamental soldering, including discrete surface mount devices and multi-conductor

connectors.

• Enters data into computer tracking system.

• Inspects products to verify conformance to specifications.

• Recommends changes to improve process methods, equipment performance, and quality of

product.

• Accurately documents repair codes and parts information on certain repair documents and in

computer tracking system.

• Reads and translates schematics/blueprints.

• Performs routine inspection testing.

• Performs functions with or without direct supervision.

• Maintains acceptable work habits, housekeeping, production and quality standards at all times.

• Responsible to adhere to all policies and procedures at all times.

• Responsible and authority for controlling quality as delegated by management.

• Performs varied and other job duties that may be assigned and required by supervision or

management.

Certifications

IPC 600

IPC 610

Motorola Repair CDMA V710, V260/265,A840- Asurion

Asurion Soldering Certifications

Quality and Productivity - Southwest Tennessee Community College

Computer Software Specialist - Southwest Tennessee Community College

Knowledge, Skills and Abilities

• Proficient in Microsoft Office products (i.e. Word, Excel, PowerPoint)

• Effective Technical and communication abilities

• Interpret a wide variety of documentation – specifically, Ability to read and break down

customer drawings for quoting purposes

• Translate information into simple, easy to understand instructions for production use

• Reliable and hardworking with good industry knowledge

• Excellent mechanical aptitude

• Excellent documentation interpretation skills

• Detail oriented with good problem solving skills

• Read and interpret instructions without assistance

• Excellent verbal and written communication, interpersonal and leadership skills

• Energetic and self-motivated team player/builder

John Prathammavong

**************@*****.***

1004 Shallowbrook Trail North. Antioch, TN 37013: Tel 615-***-****

Contact this candidate