Project Manager Customer Service

Scott Hooper

I am an experienced and top-performing Facilities Maintenance Lead currently seeking a role that not only recognizes but also rewards hard work, dedication, attention to detail and client service. Throughout my professional career, I have developed and refined a unique set of skills that will afford me the ability to make an immediate, effective and positive contribution to any organization I am fortunate enough to join. Furthermore, I am highly skilled in both interpersonal & written communication as well as creating, cultivating and preserving relationships.

PROFESSIONAL EXPERIENCE

ATLAS COPCO, Cedar Rapids, IA 2012-PRESENT

Tool Technician

Cedar Rapids, IA

Responsible for troubleshooting and repair of all pneumatic tooling that comes into the facility

Works with Atlas CopCo and other brands of tooling (John Deere and Caterpillar)

VANGENT INC.

Coralville, IA

2009 – 2011

Facilities Maintenance Lead

Project management for the facilities infrastructure.

Maintain project budgets and cost control

Supervises contractors who maintain and repair buildings, equipment and utility systems

Manages and completes all necessary preventative and corrective site. maintenance, including surveillance, elevator and fire alarm systems

General carpentry work, janitorial, housekeeping and grounds keeping

Ensures OSHA, EPA and other health and safety requirements are in compliance relating to facilities maintenance.

Provide prompt and courteous customer service

Establish and maintain working relationships with contractors, co-workers and customers.

MUSCO SPORTS LIGHTING,

Oskaloosa, Iowa

2005 - 2008

Project Manager - Field Service & Mobile Lighting Technician

Provided safe and proper operation of equipment while performing duties related to warranty re-lamping

of product in the field, inspections, repairs and maintenance on Musco products.

Operated Musco’s temporary lighting equipment during televised specials and sporting events.

Interacted with customers, tech product support, field fixture adjustments, electrical repair and troubleshooting of sports lighting and lighting control products.

Product management on different events around the country from start to finish, organized and orchestrated upon arrival the semis and lighting equipment to arrive at venues. Coordinated the logistics and locations of semis for strategic locations.

Led projects of over $1 million.

Organize and prioritize responsibilities.

Organize and orally present communication relating to product and service with all levels of management,customers and potential customers

WILLIAMSBURG MANUFACTURING

Williamsburg, Iowa

1994 - 2005

Shift Supervisor/ Production Manager

Coordinated production floor and supervised 40-80 employees.

Coached, trained, evaluated and mentored a diverse group of employees.

Communicated goals and strategies to employees.

Experience with Allen Bradley PLCs.

Lead monthly safety and training meetings.

Responsible for quality assurance and on time shipment of products.

Implemented and executed operating plans and budgets.

Participated in quality improvement, Lean & Six Sigma programs.

Interacted with customers.

Ensured OSHA, EPA and other health and safety requirements are in compliance.

Responsible for making sure all quality & company policies were followed.

Responsible for making sure all payroll hours were accurate and complete.

Responsible for maintaining and the management of sufficient inventory and supplies at all times.

Helped establish the automated robotic lines of 90+ robots.

Worked in maintenance area making sure the air compressor rooms and electrical rooms were properly maintained and up and running.

Specialized in pneumatic tooling and welding, primarily for the automotive industry.

Prepare, justify, monitor and work within a budget.

Create and implement procedure manuals.

EDUCATION & PROFESSIONAL DEVELOPMENT

ASSOCIATE OF ARTS, KIRKWOOD COMMUNITY COLLEGE, CEDAR RAPIDS, IA (MAY 2011)

MOTOMAN ROBOTIC SCHOOL, WEST CARROL TOWN, OHIO

MAINTENANCE AND TROUBLE SHOOTING

MRC ADVANCED PROGRAMMING

MRC BASIC ARC WELDING

ALCO TEC WIRE CO., TRAVERSE CITY, MICHIGAN

ALUMINUM WELDING TECHNOLOGY, THEORY AND PRACTICE

LICENSE/CERTIFICATIONS

CLASS A CDL. FORKLIFT. ATTENDED CLASSES FOR BUILDING OPERATORS CERTIFICATION (BOC)

COMPUTER SKILLS

MS WORD, MS EXCEL, MS OUTLOOK. MS EXPLORER. MS POWERPOINT; LOTUS NOTES

OTHER SKILLS

EXPERIENCE WORKING WITH ALLEN BRADLEY PLC’S; CERTIFIED MIG & TIG WELDER

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