Customer Service Administrative Assistant

TILAK DAS

*** ******** ******* • Mississauga L*R 1N3 • ********@*******.*** • 416-***-****

Seeking position in Healthcare Administration/ Management

H I G H L I G H T S O F Q UA L I F I C AT I O N S

Six years of experience in the field of Healthcare Services and Administration.

Exceptional customer service skills and effective communication both verbal and written.

Proven leadership and team building skills, coupled with the ability to direct a team.

Profound ability to make administrative decisions pertaining to policies and regulations.

Dedicated and motivated learner with excellent critical thinking and problem solving skills.

Extensive experience of working in interdisciplinary team to provide complete patient care.

Ability to handle multiple tasks and work under pressure and against deadlines.

Sound knowledge of integrative management tools like Total Quality Management, CQI, LEAN

Management, Lead time Analysis and process.

Highly proficient in basic operating system including Microsoft Word, Excel, Outlook and SQL and SPSS,

Electronic Medical Record (INTOUCH/ANZIO/SNAP/Docfinity).

A D M I N I S T R AT I V E E X P E R I E N C E

Administrative Assistant (Volunteer)

North York General Hospital, Toronto, ON December, 2012 May 2013

Toronto Western Hospital (UHN), Toronto, ON December, 2012 –Present

Respond to public inquiries on the phone and in person to provide information and assistance to the

public in courteous manner with sensitivity to the diversity of multicultural audience.

Schedule and confirm medical appointments by using electronic calendar (PHS and EPR) and

communicate efficiently with staff and professionals.

Provide support to secretarial staff and new associates in office orientation, filing procedures, computer

application to resolve the need for enduring services.

Review patient records for completeness, accuracy and compliance with hospitals regulations.

Maintain and operate a variety of health record indexes, storage and retrieval of information of patient’s

health documents in by using DOCFINITY/ ANZIO.

TILAK DAS 416-***-**** Page Two

Coordinate mails by receiving, sorting and distributing mail/packages including maintaining mailing lists

and producing mailing labels as needed.

Operate office equipment’s including copiers, facsimile machines, computers and scanners.

Physiotherapist, Facility Supervisor 2004 2010

Indus Super Specialty Hospital, Chandigarh, India

Oversaw the daily operational and administrative activities in order to execute smooth functioning of the

facility.

Acted as the Clinic liaison with the varieties medical specialists, medical staffs, patients and families

effectively to deliver quality patient centered care.

Demonstrated excellent mathematical skills during bi monthly budget process to tight cost control and

make sound financial decisions to enhance organization’s profit.

Consistently maintained the highest standard of discretion to resolve concerns or complaints from multiple

sources including patients, staff, and physicians on almost all aspects of the business.

Extensively used computer technology, including word processing, spreadsheet, database, and graphics

software in order to communicate with various stakeholders and prepare business correspondence.

Worked with senior executives on regular basis to review organization’s internal policies and update to

meet patient and revenue targets.

Ensured office equipment ran smoothly and properly and managed the inventories, ordered medical

equipment and supplies.

A D D I T I O NA L E X P E R I E N C E

Administrative Assistant February, 2011 Present

Incepta Solutions Inc, Mississauga, ON

Effectively handle incoming inquiries from visitors at the Front Desk, and by e mail and phone.

Demonstrate polite and friendly nature to be relied upon to follow instructions effectively and delivered

excellent customer service to the clients.

Provide continuous, high quality, support to manager. Coordinated schedule, appointments and travel

arrangements and manage expense accounts.

Direct business relations and distribution of company literature to stimulate client relationships.

Organize annual stakeholders meetings, including site selection, catering and preparation of appropriate

materials.

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Perform general duties including answering the telephone, taking and relaying messages, redirecting

inquiries, opening and sorting mail, filing, photocopying, ordering office supplies, maintaining office

equipment.

E D U C A T I O N & T R A I N I N G

Bachelor of Health science (Health Management Specialized Honors) 2013

York University, Toronto, ON

Certificate on Patient Safety and Quality Improvement 2013

Institute for Healthcare Improvement

Bachelor of Physiotherapy 2003

R.G. University, Bengaluru, India

Contact this candidate