Manager Customer Service

D O N G. H I C K S

**** * ******* **** #*** **************@*****.***

Dallas, TX 75205 214-***-****

SUMMARY

Searching for a challenging, cross-functional opportunity, requiring a broad skillset, and utilizing a blend

of extensive experience operating in a variety of enterprise environments.

■ Personal attributes: motivated self-starter and team player; highly organized approach, with logical

intuitive ability to plan and manage projects to completion; creative problem solver, and leader in

streamlining operations and identifying process improvements; savvy enterprise perspective, while

adept at delivering high productivity, when a hands-on detail oriented approach is needed

■ Functional expertise: accounting, finance, treasury and risk management; financial forecasting and

budgeting, SEC and statutory/ tax compliance; payroll, human resources and benefits; purchasing,

logistics and warehouse management; technology operations and system implementations

■ Industry experience: product development and design, manufacturing, retail and wholesale

distribution; long-term government contracting, healthcare equipment and services; and hospitality

■ Environment exposure: publicly held, privately held and startup; rapid growth, distressed,

restructuring and wind-down; merger and industry consolidation; big box and boutique

MECOX GARDENS - Retailer of luxury home furnishings 2007 to 2013

Assistant Store Manager, 2010 to 2013

Sales & Operations Associate, 2007 to 2010

■ Managed all aspects of finance and operations ■ Collaborated with team on product selection

■ Designed and implemented procedures to and presentation/ merchandising

streamline processes ■ Managed all purchasing, receiving and stock

■ Supervised staff of 4 responsible for sales, movement activities

customer service and warehouse management ■ Attended trade shows; primary liaison with

vendors

TARGET CORP. - Retailer of discount general merchandise and grocery products 2003 to 2007

Manager, Logistics, 2006 to 2007

Supervisor, Home Goods, 2003 to 2006

■ Managed overnight logistics for SuperTarget ■ Executed or supervised all sales floor stocking

■ Supervised freight flow team of 25 and presentation for home décor and furniture

categories

SKIN CELLUTIONS - Retailer of personal care products and services 2000 to 2003

Owner & Operator/ Manager

■ Managed all aspects of a startup retail ■ Implemented Best POS system

■ business ■ Supervised staff of 5

Expanded business model and launched spa

services category

FOSSIL, INC. - Designer/producer of fashion accessories; wholesale and owned retail distribution 1997 to

2000

SVP, International Finance & Operations, During 2000

VP, Finance & Accounting, 1999 to 2000

VP & Chief Accounting Officer, 1997 to 1999

■ Managed international sales force and licensed ■ Managed all aspects of accounting, finance and

brand contract compliance administration

■ Developed pricing models for private label and ■ Directed JBA system implementation

licensed products ■ Implemented multi-dimensional reporting

■ Participated in approval of licensed product ■ application

■ designs ■ Managed SEC reporting compliance

■ Participated in international trade shows ■ Supervised staff of 80

Built a finance and administration Negotiated and obtained a $1 million

infrastructure during a period of explosive settlement for chargebacks and receivables

growth, expanding support staff from 50 to 80 that had been outstanding for several years

Page 1 of 2

D O N G. H I C K S

4447 N Central Expy #110 **************@*****.***

Dallas, TX 75205 214-***-****

HEALTHCOR HOLDINGS, INC. - Provider of home healthcare services and equipment During 1997

Interim VP & Controller

■ Served as interim financial officer under 6 ■ Directed final stages of Lawson financial

month consulting contract system implementation

■ Managed all aspects of general accounting/ ■ Supervised staff of 25

finance

MAXUM HEALTH CORP. - Provider of diagnostic imaging services and equipment 1992 to 1996

CAO & Corporate Controller, 1994 to 1996

Corporate Controller, 1993 to 1994

Director of Accounting, 1992 to 1993

■ Managed all aspects of centralized corporate ■ Served as lead change agent during

office including accounting, finance, treasury, downsizing, wind-down, integration/ relocation

tax administration, technology and human of centralized corporate office into merged

resources entity headquarters

■ Managed SEC reporting compliance ■ Supervised staff of 30

■ Directed Platinum financial system

implementation

E-SYSTEMS, INC - Producer of technology and information systems for government defense 1991 to

1992

Supervisor, Forecast & Analysis

■ Managed multi-year forecasting of long-term ■ Maintained complex Excel forecasting models

government defense contracts ■ Supervised staff of 6 financial analysts

PRECISION AEROTECH, INC. - Producer of components and systems for aerospace/ defense 1988 to 1991

Assistant Corporate Controller

■ Compiled monthly financial reporting package ■ Prepared consolidations and budgets/ forecasts

■ Managed SEC reporting compliance ■ Managed working capital line of credit

■ Managed tax and other statutory filing ■ Managed employee benefits administration

requirements

ERNST & WHINNEY - Provider of public accounting services 1984 to 1988

■ Held progressive audit positions ■ Serviced clients in hospitality, manufacturing,

■ Supervised staff of 4 defense contracting and other

EDUCATION & CERTIFICATION

■ BBA, Accounting – Texas Tech University, Cum 1980 to 1983

Laude

■ CPA License – State of Texas 1985 to 2006

Page 2 of 2

Contact this candidate