Investigative Research Analyst

AMBER ZOOK

**** ************ *****, *** ***

Allison Park, PA 15101

412-***-****

*****.******@*****.***

SUMMARY

A goal-oriented professional with strong problem solving, leadership and

communication skills who possesses the ability to carry out duties under

established policies and guidelines.

PROFESSIONAL EXPERIENCE

The Bank of New York Mellon

Pittsburgh, PA September 2007- Present

Business Intelligence Center- Investigative Research

Analyst

. Conduct thorough Due Diligence Investigations involving financial

analysis and public record research of new and existing customers, vendors,

service providers, and employees in support of the bank's KYC/AML policies

. Identify derogatory information that could be considered

suspicious or poses a reputational risk to the bank, filing Incident

Reports upon discovery to ensure regulatory compliance

. Provide information/intelligence gathering support and service to

the Fraud Investigative Group

. Participate in the Global Corporate Security Liaison Program to

introduce the Business Intelligence Center elucidating our functionalities

and the potential for our services to be used within their line of business

. Continue to manage the Business Continuity Plan; integrating the

functionalities of the Business Intelligence Center to ensure compliance

with current initiatives while developing recovery strategies and impact

analysis

. Perform in-depth social media monitoring of all intelligence

related to the Occupy Pittsburgh movement and other local activist groups;

identify and circumvent potential risks of events held in close proximity

to the bank

. Report intelligence pertaining to Risk Management, Corporate

Security and Business Continuity as it relates to anticipation of protests

or other actions directly or indirectly involving BNY Mellon in the

Pittsburgh region.

Corporate Security Investigations - Investigative Assistant

. Investigated and processed Incident Reports regarding check

fraud, monetary reclamations, employee matters and other instances of

fraudulent activity to accede with The Bank of New York Mellon policies

. Interacted with attorneys to provide additional information

pertaining to Incident Reports

. Maintained rapport with employees of any institution, affiliated

or not with BNY Mellon, to future assist in possible investigations and to

build a professional relationship

. Communicated with victims of lottery scams, advanced fee scams

and check, debit and credit card fraud

. Assisted in interviewing agency employees for potential hire

. Trained contracted employees on case management database Syfact,

fraud loss reporting and all investigative procedures as well as continued

to monitor their workflow to ensure cases were diligently processed

. Manage the Business Continuity Plan; ensuring Impact Analysis,

Recovery Strategies, Recovery Plans, and Recovery Requirements are current

to reflect the restoration of key business functions if loss should occur

. Performed administrative duties such serving as a liaison for the

Regional Security Manager, documenting and remitting vacation schedules for

the office staff, tracking and ordering supplies, shipping, correspondence

Xentel, Inc.

Pittsburgh, PA May 2005- August 2006

Telefundraiser

. Contacted Business owners for contributions to benefit non-profit

organizations

. Maintained a register and tracked donations of all sponsors

Vector Marketing

Pittsburgh, PA May 2003- June 2004

Office Assistant

. Coordinated travel arrangements, conference rooms and setup for

formal meetings and training seminars

. Structured and processed sales orders for marketing

representatives

. Recruited applicants for interviews by creating advertising and

marketing materials

EDUCATION

Indiana University of Pennsylvania Indiana,

PA August 2002-May 2006

. Coursework concentration for a Bachelors of Arts in Marketing

ASSOCIATIONS

. International Association of Financial Crimes Investigators

(IAFCI)

. Association of Certified Anti Money Laundering Specialists

(ACAMS)

. International NGO Safety and Security Administration (INSSA)

. Infragard

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