Customer Service Sales

T ravares D. Parker * *** W. *** th S treet, Torrance, CA 7 18.316.2415 t *******.******@*****.***

S ummary

C onstant professional and l eader with success in developing strong relationships through sales and servicing customers

f rom everyday consumers to business - to - business clients within the banking, insurance and staffing industries.

H ighlights

D evelops & m aintains g reat b usiness relationships R ecruit, intervi ew and pre - screening candidates

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D emonstrates strong l eadership skills F acilitates new h ire orientations and trainings

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I nitiat es projects to increase profits D riven, motivated self - starter and w orks w ell

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i ndependently

H eld L ife & Health I nsurance License s

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E ffect ive team player and contributor

H eld S eries 6 and Series 63 S ecurity L icenses •

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P rovide s high quality c ustomer service

S trong b usiness t o b usiness/consumer sales skills •

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S trive s f or continu ed excellence & c areer growth

D emonstrates s trategic & c reative marketing skills •

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Employment History

B usiness Development Specialist, R esCare Workforce Service A naheim, CA D ec . 2 011 – J an. 2013

E stablish ed p artnerships and deliver ed s taffing services to businesses i n various industries t hrough a consultative

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a pproach o f p resentations, c old calling, door - to - door and e - mail marketing .

P rovide d o ngoing training, counseling and career consulting for job seekers utilizing workforce services such as

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j ob d evelopment, resume writing and critique, job search and interviewing techniques.

C reate d p resentations, conduct ed a nd facilitate d c ompany w orkshops to provide information on a variety of labor

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r elated topics such as, cooperative ventures, business regulat ory requirements and labor market trends.

D evelop ed, direct ed a nd coordinate d t esting, hiring and training for Key Accounts in a deadline - driven

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e nvironment.

E stablish ed a nd ma intain ed c omprehensive r ecordkeeping system of activi ties and operational p rocedures .

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L ead Business Relations Specialist, R esCare Workforce Services B rooklyn, NY O ct . 2 009 – D ec. 2 011

D evelop ed a nd implement ed s pecialized services based on b usiness needs of p artners, including: job postings and

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c andidate outreach, r ecruitment, applicant screening and assessment a nd short to long scale interviewing.

S upervise d and dro ve recruitment efforts by d isseminating customer ’s needs to our regional recruitment team,

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i mplement ed and monitored s creening and matching process and p rocedures to ensure quality ser vice .

O rganized and managed m ajor job fairs and through recruitment efforts increased job placements by over 60%.

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L icensed Personal Banker, C hase Bank, J PMorgan Chase & Co. B rooklyn, NY J une 2008 – F eb. 2009

R etained and d eepened r elationships wit h existing customers and acquired n ew ones t o exceed goal by 4 0% .

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I dentified and anticipated c ustomers’ f inancial needs, match products and services to fulfill those needs.

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M onitored consu mer and marketing t rends t o stay a breast o n industry rules, regulations and policies.

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P rovided exemplary customer service b y developing trusting relationships and p roactively and effectively solving

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p roduct and service - related challenges .

E nhanced customers banking experience and p artnered with t he branch team and specialists (such as Loan

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O fficers, Business Bankers, and Financial Advisors), to ensure n eeds were fully met .

S erved as a liaison between the customer s, mortgage specialists and investment advisors to finalize agreements.

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S ales Agent, N ew York Life Insurance Company N ew York, NY M ar . 2 007 - J une 2008

C onnected with consumers and business owners to promote products that protect funds and reduce financial risk.

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R outinely conducted cold calling to potential clients, s cheduled a ppointments, pre sented proposals a nd create d

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i llustrations detailing various options, c osts and benefits of l ife insurance a nd o ther fixed products.

A nalyze d d ata, made r ecommendations a nd negotiated premium cost in accordance with r isk a nd affordability .

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C reate d p resentation’s, o rganize d a nd attend ed s eminars on behalf of New Yor k Life to p romote financial security .

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G eneral Manager, N ew York Sports Clubs N ew York, NY M ar . 2 006 - S ept. 2006

E stablished marketing & p romotional plans and strategies to expand customer base a nd motivated sales team .

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R efined a nd implemented new projects including establishing an in - house part - time daycare facility, enhancing

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f itness regime programs and initiating corporate discount programs for local businesses and establishments.

C ommunicated with sales team, members, manage ment and internal departments to assess marketing pot ential of

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n ew and existing a nd facility features.

D istrict Sales Manager, T he Mobile Solutio n ( T - Mobile Authorized Dealer) N ew York, NY J uly 2004 – M ar. 2 006

R esponsible for the development and perform ance of all sale s activities in wireless market

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L ead team to increase sales from 120 to 340 activations per month, driving district ranking from 13 to number 1.

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H ire d a nd c onducted training sessions for sales staff on handling wireless service changes, s ales and promotional

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s trategies, and solving customer service issues expeditiously.

S kills

P roficient in the use of Microsoft XP Applications a nd Mac systems, Q uickbooks, Outlook and Groupwise .

E ducation & Training

E astern Michigan Universit y, Coursework in Business Management

1 998 - 2000 Y psilanti, MI

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