Administrative Assistant Customer Service
Resume:
ANA SMREKAR
Montréal (Québec) H3Z 1A1
***.*******@*****.***
Spoken language Written language
French, English, Croatian French, English, Croatian
Career goal
To work in a challenging and fast-paced environment that offers growth opportunities, to apply and expand my
knowledge skill set, and to utilize my education and work experience to benefit tasks and interactions at work.
Work experience
June - July 2013 - Coty Canada (Dorval) (Quantum Temp Placement)
● Admin. Assistant to Senior Marketing Director
● SAP purchase orders, internal requests and invoice payments
● Event and charity donation coordination for all brands
● Support of the marketing and merchandising team
January – June 2013 - Veolia Services à l'Environnement (Montreal) (Quantum Temp Placement)
● Administrative assistant for director of purchasing
● Drafted contracts, memos and invitations to submission for suppliers
● Built and maintained spreadsheet inventories of truck fleet, suppliers, capital expenditure
● Document management: assured cohesion between physical and digital documents and their
backups
2012 October – January 2013 - Bell Mobility Call Center (Montreal)
● Answer inbound calls from Bell Mobility clients to solve their issues and questions about billing,
monthly plans and phone use
2008 – 2012 - Public Works Government Services of Canada (PWGSC) (Ottawa - Gatineau)
● Worked as a student employee for Compensation Sector within several of its directorates and projects.
Gained incalculable knowledge and experience in a corporate setting.
● Administrative support for bid evaluation team (purchasing, scheduling and coordinating resources)
● Creation and administration of Access databases (asset database and databases of Pay Project's
functional and business requirements in order to facilitate bid evaluations)
● Acting position as a project coordinator and administrative assistant to director
● Supported the communications team in writing and distributing official communiqués and
memorandums to top representatives of federal government
● In-house IT support (installation of hardware, troubleshooting and training IT assets) and document
management for the department (EDRM deployment, backup and organization of shared drives)
● Coordinated IT initiatives within department - purchasing, deployment and conformity
● Created and kept a log of questions received post a major public announcement
● Performed data and text analysis on Tresury Board decks and submissions through editing, overview and
comparison of documents in various formats (text, spreadsheets, databases, official publications,
websites, archives, RequisitePro)
Responsible for clerical and archival support for the Compensation sector library
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Coordinated the arrival of new staff - from the Letter of Offer, preparation of the workstation according
●
to PWGSC regulations with access to necessary assets and security ID access cards for the new
individuals)
Performed daily administration of Director's schedule through Outlook, scheduling meetings and
●
booking boardrooms, conference calls and WebEx services, minute taking, training scheduling for the
team, payment of bills and maintaining budgets
Compiled monthly and yearly statistic reports on Service Level Agreements
●
Prepared travel arrangements for the Directorate through Travel AcXess Voyage
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Acted as a liaison between the Cashier's Department and Compensation sector, distributing cheques and
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answering client questions related to their pay stubs and cheques
Publishing liaison between the Advisory team, quality assessment and online publications(HTML, CSS)
●
Knowledge of Microsoft Office Suite, MS Project, Ms Access, Lotus Suite, Visual Basic, Requisite Pro,
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Visio, WinOrg, Outlook
Experience with program deployment due to participation in Compensation Web Application at its
●
deployment stage
Understanding of internal workings of PWGSC
●
Reliability status effective until March 12, 2018
●
2004 – 2009 - L’Essence-Ciel Bookstore-Boutique - Shop Assistant/ Clerk (Gatineau)
● Cashier duties such as operating the cash register, counting the till
● Customer service, helping and informing customers about products and their use
● Created purchase orders for books and goods from diverse companies
● Created and maintained MS Access a database of books and goods
● Cleaned, organized and maintained an inviting storefront and shop space
● Trained new workers and organized meetings and workshops
Education
3rd year Undergraduate degree (Physics and Medieval Studies)
2009 - 2012 University of Ottawa
Ottawa
2006 - 2009 Cégep Heritage College Liberal Arts with specialization in Art History, Literature and
Gatineau Philosophy
2001 - 2006 Collège Privé Saint- High school
Alexandre
Gatineau
Other skills and certifications
Computer knowledge:
Windows, Mac or Linux. Microsoft Office Suite and FrontPage, Adobe Photoshop, Dreamwaver, Access.
Knowledge of web design using HTML, XHTML and CSS. Knowledge of computer hardware. Certified
with PWGSC EDRM system. Currently learning Python and JS.
Certifications:
Bartending A-Z with Ontario Smart Serve, St.John Ambulance's First Aid - Bar Pro Academy 2008.
Writing:
Academic and researched essays, fiction, poetry, journalistic.
Qualities
Patient, social, charismatic, friendly, outgoing, creative, hardworking, flexible, efficient. Takes initiative.
Fast learner.
Achievements
Published in the Editions Saint-Alexandre for English and French fiction stories and poetry.
Volunteer work with kids in Homework Club - Club des Devoirs (2000-2006)
Interests: Reading. Writing. Painting. Drawing. Crafts. Cooking. Video games. Yoga. Hiking.
References available upon request
Contact this candidate