Customer Service Management

Mark Ahn

Richardson,TX

Tel : 562-***-****

*******@*****.***

Dear Sir,

I would like to submit my resume including my experience and accomplishment as belows.

I have a strong background in the various Product & Quality related position including production

control,quality management,customer service and enjoy working in a team environment.

My resume outlines my past experience in detail. In particular, please note the following

accomplishments:

1. Product control & Qualty control of Display, HA& Mobile phone Product.

2. RMAs management through repairing, inventory control system.

3. Technical support & management through Electronic engineering experience.

I would welcome the opportunity to talk with you to explore how my experience could best

meet your needs. Thank you for your consideration.

My status is permanent residence.

Sincerely,

Mark Ahn

Richardson,TX562-356-7543

e-mail : *******@*****.***

CompetetiveQualification

1. Product control & Qualty control of Display, HA & Mobile phone Product.

2. RMAs management through repairing, inventory control system.

3. Technical support and management through Electronic engineering experience.

Professional Experience

3SNetwork Corp(STA) Jun.2013~Aug.2013

Test Engineering Bridgewater,NJ

- QA Test and performance test of Samsung Mobile-Phone.

KW International Corp. May.2011~Jun.2013

Product& Quality Control Little Ferry,NJ

- Product quality inspection &Refairing follow-up throughKPI management.

- RMAsmanagement & Inventory control by SAP system.

Tech Media Corp. Jun.2007~Apr.2011

Product management Corona, CA

- NewProduct development & Vendor management through Audit system.

- Product Quality control& Customer service by Delivery management.

SAMSUNG SDI Corp. 1993.Sep~Jun.2007

Quality & Production Control Germany/Korea/Malaysia

- Set up the Vendor management system through Process Innovation.

- Quality Management by 6 Sigma Innovation(6 Sigma Black Belt)

Education

B.A., Electronic Engineering,1985, Korea University, Seoul, Korea

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