Sales Customer Service
Resume:
Margaret McLaughlin 216-***-****
***** **** ***** **** *** 112, Cleveland, OH 44110 *************@*****.***
Professional Profile
I am seeking to secure a position that will utilize and strengthen my skill set by employing my
experience and providing opportunities for advancement within the company.
•Customer Service •Microsoft Office, Word, and Excel
•Inbound and Outbound Sales •Windows XP, Vista, and 7
•Data Entry •Team Player
•Multi Phone Lines •Multi Tasking
Professional Accomplishments
Revenue Assistance Group
August 2012- Present
Trainer/Manager
Trained, coached and mentored staff to ensure smooth adoption of different projects. Worked dir
ectly with departments, clients, and
Management to achieve results. Developed and rolled out new
Policies. Exceeded company objectives with results. trained
Number of staff. Motivated & Monitored reps to increase over all
production and revenue
August 2012- Present
Sales rep
Displayed great use of targeted discovery questions and used the information to provide need
based solutions
Actively listen and respond to Customers’ using clear and concise explanations
Consistently exceeding sales objectives/quotas
Power Direct
July 2010 – May 2012
• Consistently exceeding sales objectives/quotas
• Building and maintained rapport with clients and customer’s
• Maintained strong call control through composure, assertiveness, politeness and professionalism
•
Top tier sales agent 5 months in a row and consistency club
Kidz World Staffing and Training
August 2006 – May 2010
•
Answered multiple phone lines
•Gave orientation for the new hires
• Helped with weekly payroll
Ensured Customers’ understanding and gaining agreement
• Displayed excellent hold/transfer techniques and etiquette
Little met Golf Course
July 2006 – August 2007
• Ran the concession stand
• Prepared food for customers
• Ran the cash register
• Kept inventory of all deliveries
Education
High School Diploma GED 2001
References Upon Request
Contact this candidate