Customer Service Representative
Resume:
Yadil V Laporte
*******@*******.***
OBJECTIVE
Looking for a position in with a reputable company where I can utilize my customer service skills and experience, telephone proficiency, as well as, my communication and interpersonal abilities in a stimulating and challenging environment
EXPERIENCE
Sales Verification Co. 2012-present
Customer Service Representative
Receive incoming calls from outside sales agents who sell natural gas and electricity
Verify order authenticity and confirm details of the program being offered
Blue Cross / Blue Shield, Largo, FL 2005-2012
Customer Service Representative
Analyzed prospects needs and match to Florida Blue product solutions
Supported both inbound form and outbound calls
Provided quotes for health insurance rates
Lighthouse Credit, Largo, FL 2003-2005
Customer Service Representative for this nonprofit debt management company
Provided account information, assistance with payments, interest rates and other related services
Accent Group, Clearwater, FL 1999-2003
Collection Agent
Contacted Capital One’s customers and advised them of debt and attempted to make arrangements for the customer to make a payment
Always surpassed the company quota and exceeded expectations
EDUCATION
Saint Petersburg High School, St. Petersburg, FL Diploma 1999
Computer Skills
Windows, Word, Excel, and accurate, fast data entry
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