Customer Service Sales
Resume:
Hellen Crowe
Tempe, AZ *****
***********@*****.***
Summary:
• My greatest strength is building relationships.
• I have a strong background in all phases of sales, marketing, management,
advertising, B2B, finance, credit, insurance, and business development.
• Most of my experience has been in training people in advertising, sales techniques
and marketing.
• I am computer literate and can quickly learn new software.
• I am adept at both oral and written communications.
• I interact effectively with individuals of all levels.
• I have achieved consistent client satisfaction in all of my endeavors.
• I am able to visualize solutions to bring about changes.
Experience:
Google AdWords Agency Specialist & Web Coach Tempe, AZ
Google Program / Revana, Web Presence Advisor / EIG 2012 to Present
Outbound sales and support for Advertising Agencies, Marketing
Professionals, SEO Companies and Web Designers, and small to medium
size businesses in the United States and Canada.
Promoted to the Agency Team after only seven weeks in the HPA Division.
Teach, Coach and Support businesses in Google AdWords.
Consult with clients on a regular basis to provide marketing and business
development advice.
Advise business owners and managers on advertising techniques for small,
medium and large businesses.
Monitor and analyze AdWords campaign results to determine cost
effectiveness of promotion campaigns.
Formulate plans to build and optimize campaigns for new accounts and to
transact business as agent for advertising accounts.
Deliver excellent customer service.
Present and expedite solutions to market trends and challenges.
Google AdWords Certified 6/2012
Licensed Insurance Agent Mesa, AZ
Insurance Sales Agent 02/2009 to 05/2012
Consulted and advised clients.
Developed business by networking and relationship marketing to various
target groups.
Developed marketing strategies to compete with other individuals and
companies that sold insurance.
Explained features, advantages and disadvantages of various policies to
promote sale of insurance plans. Provided excellent customer service.
Communicated products effectively both written and orally.
Restructured and improved monthly budgets for families and businesses..
Calculated premiums and established payment methods.
Customized insurance programs to suit individual customers, often
covering a variety of risks.
Attended meetings, seminars and programs to learn about new products
and services, learned new skills, and received technical assistance in
developing new accounts.
Loan Originator Mesa, AZ
Senior Loan Officer 2002 to 2009
Established a solid mortgage business through various marketing
campaigns, networking and building relationships.
Consulted and advised clients to identify their financial goals and to find
programs to reach those goals.
Obtained and compiled copies of loan applicants' credit histories, corporate
financial statements, and other financial information.
Conferred with underwriters to aid in resolving application problems.
Provided excellent customer service.
Analyzed credit.
Trained and supervised Loan Officer Assistants.
Educated Real Estate Agents in market trends.
Successfully handled the implementation of FHA 204K loans.
Owner - Publisher - Editor Phoenix, AZ
Active Marketing & Promotions 1997 to 2002
Executed daily operations of Shopper and Real Estate magazines for the
public.
In 3 years, increased revenue by 600% and aggressively gained market
share.
Designed and produced business and marketing campaigns.
Trained and supervised employees engaged in selling, developing and
producing advertisements.
Consulted with clients to provide marketing and business development
advice.
Sold advertising to small, medium and large businesses.
Restructured and improved production systems.
Planned and executed advertising policies and strategies for the company.
Responsible for delivering issues to press and the public on time.
Monitored and analyzed sales promotion results to determine cost
effectiveness of promotion campaigns.
Inspected layouts of advertising copy, edited scripts, and other promotional
material for adherence to specifications.
Formulated plans to extend business with established accounts and to
transact business as agent for advertising accounts.
Delivered excellent customer service.
Presented and expedited solutions to market trends and challenges.
Prepared and processed more than 25,000 publications each month.
Education: Grand Canyon University
Completing a Bachelor’s degree in Marketing.
Maintaining a 3.8 GPA.
Degree expected 2014
Contact this candidate