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Customer Service Sales

Location:
Flagstaff, AZ
Posted:
September 17, 2013

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Resume:

Hellen Crowe

**** *. ******* **.

Tempe, AZ *****

602-***-****

ab7v82@r.postjobfree.com

Summary:

• My greatest strength is building relationships.

• I have a strong background in all phases of sales, marketing, management,

advertising, B2B, finance, credit, insurance, and business development.

• Most of my experience has been in training people in advertising, sales techniques

and marketing.

• I am computer literate and can quickly learn new software.

• I am adept at both oral and written communications.

• I interact effectively with individuals of all levels.

• I have achieved consistent client satisfaction in all of my endeavors.

• I am able to visualize solutions to bring about changes.

Experience:

Google AdWords Agency Specialist & Web Coach Tempe, AZ

Google Program / Revana, Web Presence Advisor / EIG 2012 to Present

Outbound sales and support for Advertising Agencies, Marketing

Professionals, SEO Companies and Web Designers, and small to medium

size businesses in the United States and Canada.

Promoted to the Agency Team after only seven weeks in the HPA Division.

Teach, Coach and Support businesses in Google AdWords.

Consult with clients on a regular basis to provide marketing and business

development advice.

Advise business owners and managers on advertising techniques for small,

medium and large businesses.

Monitor and analyze AdWords campaign results to determine cost

effectiveness of promotion campaigns.

Formulate plans to build and optimize campaigns for new accounts and to

transact business as agent for advertising accounts.

Deliver excellent customer service.

Present and expedite solutions to market trends and challenges.

Google AdWords Certified 6/2012

Licensed Insurance Agent Mesa, AZ

Insurance Sales Agent 02/2009 to 05/2012

Consulted and advised clients.

Developed business by networking and relationship marketing to various

target groups.

Developed marketing strategies to compete with other individuals and

companies that sold insurance.

Explained features, advantages and disadvantages of various policies to

promote sale of insurance plans. Provided excellent customer service.

Communicated products effectively both written and orally.

Restructured and improved monthly budgets for families and businesses..

Calculated premiums and established payment methods.

Customized insurance programs to suit individual customers, often

covering a variety of risks.

Attended meetings, seminars and programs to learn about new products

and services, learned new skills, and received technical assistance in

developing new accounts.

Loan Originator Mesa, AZ

Senior Loan Officer 2002 to 2009

Established a solid mortgage business through various marketing

campaigns, networking and building relationships.

Consulted and advised clients to identify their financial goals and to find

programs to reach those goals.

Obtained and compiled copies of loan applicants' credit histories, corporate

financial statements, and other financial information.

Conferred with underwriters to aid in resolving application problems.

Provided excellent customer service.

Analyzed credit.

Trained and supervised Loan Officer Assistants.

Educated Real Estate Agents in market trends.

Successfully handled the implementation of FHA 204K loans.

Owner - Publisher - Editor Phoenix, AZ

Active Marketing & Promotions 1997 to 2002

Executed daily operations of Shopper and Real Estate magazines for the

public.

In 3 years, increased revenue by 600% and aggressively gained market

share.

Designed and produced business and marketing campaigns.

Trained and supervised employees engaged in selling, developing and

producing advertisements.

Consulted with clients to provide marketing and business development

advice.

Sold advertising to small, medium and large businesses.

Restructured and improved production systems.

Planned and executed advertising policies and strategies for the company.

Responsible for delivering issues to press and the public on time.

Monitored and analyzed sales promotion results to determine cost

effectiveness of promotion campaigns.

Inspected layouts of advertising copy, edited scripts, and other promotional

material for adherence to specifications.

Formulated plans to extend business with established accounts and to

transact business as agent for advertising accounts.

Delivered excellent customer service.

Presented and expedited solutions to market trends and challenges.

Prepared and processed more than 25,000 publications each month.

Education: Grand Canyon University

Completing a Bachelor’s degree in Marketing.

Maintaining a 3.8 GPA.

Degree expected 2014



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