Customer Service Manager
Resume:
SUDHIR KUMAR S
B-*, Shiv Apartments,
2nd Street, Ashok Nagar,
Chennai – 600 083. Contact No: +91-984*******
Email ID: ******@*****.***
OBJECTIVE:
A commercially aware and highly successful retail store manager with a proven track record in
driving business forward whilst delivering high retail standards. A consistent track record of
improving efficiency, maximize profit whist minimizing costs. Ability to mange daily operations,
and planning the use of materials and human resources to ensure maximum efficiency.
Mark enjoys and thrives works in a customer focused environment is currently looking for suitable
store manager position.
EDUCATIONAL SKILLS:
Graduation : B.A. Public Adminstration.
Schooling : H.S.C. - Government Higher Secondary School, Nandham,
S.S.L.C. - St. John’s Matriculation Higher Secondary School
St.Thomas Mount,
COMPUTER KNOWLEDGE:
Basis : Diploma in Computer Application
LIBA – Loyola College, Nunkambakkam.
CURRENT STATUS:
Working experience : 12 Years
Company : 2000-2002 Years in - I-way Net Work (Sister Company of- DSL Internet
Connection)
: 2002-Till Now Years in – AMC Cooker India Ltd – (German Based
Company)
Working as : Credit Controller for 5 Branches
Delivery In-Charge
• Responsible for the daily managing of staff and assigning of duties.
• Managing and motivating staff to increase sales and ensure store efficiency.
• Developing, researching and implementing marketing strategies.
• Maintaining awareness of market trends and monitoring local competitors.
• Maximize profitability through superior customer service.
Credit Controller
• Effective and prompt communications and follow-up on all pending customer issues.
• Maximize profitability through superior customer service.
• Responsibilities include establishing and adherence to performance materics, staffing, including
hiring and disciplinary procedures up and including termination.
• Providing a hands-on open door philosophy.
• Ensure employees and both results oriented and team focused.
• Promoted a positive and professional work environment.
• Call Monitoring.
• Responsible for tracing absconding customers and retrieving the product from them or
recommending the same for legal action, as the case may be.
• Credit management involves keeping track of bounced cheques and overdue payments,
following up with the respective customers and ensuring that the outstanding receivables are
collected in the shortest possible time to keep the overdue percentage to a manageable level.
ACHIEVEMENTS:
Logistic Services Award – 2011-2012
Every Year Dollar Achiever Award.
Every three months once incentive Achiever Award.
ACTIVITIES & INTERESTS:
Cricket
Mucsic
SPECIAL SKILLS:
Ability to work in multi-cultural and multi-functional team environment.
self confidence
PERSONAL PROFILE:
Name : Sudhir Kumar S
Father Name : Shankaran
Date of Birth & Age : 29.04.1981 / 32
Sex : Male
Religion : Christian (RC)
Place of Birth : Chennai
Nationality : Indian
Languages Known : Tamil, English & Hindi
DECLARATION
I hereby declare that the particulars given above are true to the best of my knowledge and
belief.
Place: Chennai Sudhir Kumar S
Date :
Contact this candidate