Manager Customer Service

Kenneth W. Richey

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**** ** ****** *****, **. Petersburg, FL 33710

727-***-****

********@***.***

WORK EXPERIENCE:

FedEx, Tampa, FL Feb 2007 to April 2013

CEO of Richey & Son

• Contractor for FedEx Ground

• Daily control of inventory and quality assurance of deliveries

• Daily control of fleet and DOT compliance

DHL, Clearwater, FL Oct 2006- Feb 2007

Subcontractor

• Managed all QA, hand held devices,customer service excellence, inventory, merchandise loaded

and delivered, Dailey pre and post inspections on all equipment used, DOT requirements, and

customer experience number one.

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K-Mart Corporation, St. Petersburg, FL Dec 2005- Sep 2006

Loss Prevention Manager

• Developed ways to detect safety issues and security violations, and to put programs in place to

prevent repeat occurrences

• Managed loss prevention associates, payroll, scheduling, and yearly evaluations

• Focused internally on cash handling theft, inventory control, facilities and equipment damage,

security access violations, fraud, and a variety of audits of employee activities.

• Developed ways to detect safety issues and security violations, and to put programs in place to

prevent repeat occurrences.

• Oversaw multiple stores

Titan Cruise Lines, St. Petersburg, FL Oct 2004- Oct 2005

What was your position?

• Regulated Merchant Marine Security & safety of all passengers and employees aboard ship

• Responsible for maintaining all O.S.H.A. and Coast Guard regulations

Osceola High School, Largo, FL Aug 2001- Sep 2004

Intervention Classroom Teacher / Head JV Football Coach

• Responsible for maintaining a safe learning environment

• taking attendance, sending for students work from regular classroom teachers, keeping order

• Assisted struggling students in tutorials targeted towards passing the FCAT

Kmart Corporation, St. Petersburg, FL Nov 2001- Jun 2003

What was your position?

• Same as the 2nd time

• Dfd

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Kenmark Ford, Clearwater, FL Dec 1999- Aug 2001

Assistant Manager of Car Rentals and Returns

• Assistant Manager in charge of car rentals and returns,daily inventory, monthly profit and loss

and scheduling

• Reported directly to owner

Pinellas Count Sherriff’s Office, Clearwater, FL Sep 1992- Dec 1999

School Resource Officer

• Prevented juvenile delinquency through close contact and positive relationships with students.

• Developed crime prevention programs and conduct security inspections to deter criminal or

delinquent activities

• Assisted school administrators in emergency crisis planning and building security matters

• Constructed school searches, which may involve weapons, controlled dangerous substances

Deputy Sherriff

• Protected life and property by providing law enforcement

• Supported the court system

• Responded to emergencies

• Investigated crimes

• Obtained and secured evidence

• Seized illegal substances and goods

• Apprehended, jailed, transported, and guarded criminals

Education:

St. Petersburg College 1991

Associate in Business

Police Academy 1992

Dual Certification, Law Enforcement and Corrections STCW, ISPS, and Screening Security Certified

Skills/ Qualifications:

• Trained and certified in Loss Prevention Management

• Excellent Investigative Skills

• Staff training and scheduling

• Supervisory experience, Quality control

• Trained in Multicultural Differences and Problem Resolution

• Proficient in receiving, DSD, and D.C. shipment and audit certified

• Excellent customer relations

• Skilled and trained as a Able Body seaman

• Seven years truck courier experience

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