Quality Assurance Manager

JEFF WALSH

*** ********** **** + North Attleboro, MA 02760 + (508)-

***-**** + ab7uk9@r.postjobfree.com

QUALITY ASSURANCE MANAGER

Professional Experience

INVERNESS CORPORATION, Attleboro, MA

Quality Assurance Manager [2012 to Present]

Management of corporate QMS to include Quality Policy and Manual, SOP and

ECO database, and all product documentation to include MDR, First Articles,

and FMEA. Administrator of IBS' QSI database system. Supervision of all

quality personnel and coordination of quality objectives in relation to

production operations. Administrator for customer concerns and complaint

investigations and corrective/preventative actions.

Enduring Contributions:

+ QUALITY AUDITING: Completed first company-wide audit of all

production and distribution systems. Provided recommendations to

senior management regarding adherence to FDA regulations.

+ PUBLICATION DEVELOPMENT: Revised and updated company quality

manuals, SOP's and Work Instructions to reflect current processes.

+ TRAINING: Provided quality training to both customers and vendors

for production and operations processes.

UNFORS RAYSAFE, INC., Hopkinton, MA

Calibration Technician [2013]

Responsible for proper pre-calibrations/post-repair calibrations of Raysafe

Xi Mam detectors using Mammomat X-ray stations. Correctly operated X-ray

units to produce precise performance measurements on commercial X-ray

detectors before and after standard repairs.

BENTLEY MOTORS, INC., Boston, MA

Sales & Logistics Supervisor [2011-2012]

Management of all Bentley vehicle shipping from factory in Crewe, U.K. to

five North America port locations. Maintained coordination of operational

relationships between Bentley and all port processors, carriers, and

customs entities. Management of all shipment billing and payments to

partners and inter-departmental groups.

Enduring Contributions:

+ OPERATIONAL STREAMLINING: Increased communications between VW

Logistics, Sea Carrier, Canadian Port Processor, and Land Carrier to

reduce redundancy and shipping times for vehicle deliveries spanning

from Toronto, Ontario to Vancouver, B.C.

+ PUBLICATION DEVELOPMENT: Revised and updated standard operating

procedure manuals for port and carrier partners to include proper

vehicle handling, loading/unloading, and storage.

+ TRAINING: Provided operational training to both customers and

vendors for operations processes; Integrated Canadian port and carrier

vendor into Bentley computer systems.

+ PROJECT MANAGEMENT: Administrated monthly North American auction for

Bentley Motors, Inc. available to all U.S. and Canadian dealerships.

Coordination of vehicle sales in multiple national locations;

Completion of all legal documentation for each vehicle sale prior to

formal release to dealer.

TOYOTA MOTOR SALES USA, INC., Portland, OR

Quality Program Supervisor/Production Associate [2004-2009]

Supervisor of parts distribution facility Quality & Process Improvement

program; Recorded and analyzed employee and facility performance data.

Prepared and presented formal monthly presentations to staff. Trained in

hazardous materials and U.S. DOT regulations pertaining to shipment and

storage of controlled materials. OSHA certified in safe warehouse

machinery operations.

Enduring Contributions:

+ KAIZEN LEADERSHIP; PERFORMANCE/OPERATIONAL ANALYSIS: Facility

sustained number one ranking nationally for quality and damage

reduction performance 2004-2009.

+ TRAINING MATERIALS DEVELOPMENT: Designed and produced training

manuals for use by new employees in job specific tasks; adopted for

facility use in regular training regimen.

+ EMPLOYEE/LABOR RELATIONS: Established communication links between

management and Teamsters Local 305 related to job performance, process

improvements, and staff morale.

+ PERFORMANCE AUDITING: Managed performance audits of employee

production to account for quality, accuracy, and damages. Recorded

findings and counseled employees when improvements were required.

+ PRODUCTION ACCURACY: Commendation received for shipping 12,000

parts in one month with zero errors.

+ EQUIPMENT DESIGN: Created warehouse equipment adopted for daily

operations to minimize parts damages and increase productivity.

NEW ZEALAND FENCE SYSTEMS, INC., Clackamas, OR

Distribution Center Manager [2001-2004]

Supervised shipping & receiving department for completion of all outbound

orders. Responsible for all product storage and warehouse equipment

maintenance. Analysis and minimization of department costs and vendor

invoicing.

Enduring Contributions:

+ OPERATIONAL STREAMLINING: Managed installation and adoption of

computer system into warehouse operations to increase productivity by

35%.

+ FACILITY REORGANIZATIONS: Directed creation of new warehouse

product storage layouts to increase efficiency and reduce shipping

errors.

+ PROCESS IMPROVEMENTS: Collaborated with sales team to create

standardized weekly ordering process for large accounts with regular

weekly ordering to increase efficiency.

Education

UNIVERSITY OF PHOENIX - Portland, OR

Master of Arts - Management [2007]

Studies included budgeting and financial planning, marketing management,

business ethics, organizational development, strategic planning, risk

management, and personnel management.

PORTLAND STATE UNIVERSITY - Portland, OR

Bachelors of Science in Arts & Letters with a Minor in Professional Writing

[2004]

Studies included completion of internship designing and constructing an

interactive elearning platform for use in third world countries. Technical

writing program with focus upon scientific, business, and marketing

audiences.

Certifications & Training

FDA CFR Title 21 : Part 820 - Code of Medical Devices + ISO 9001:2008 +

Toyota Production System + Total Quality Management + Lean Logistics + OSHA

Trained Warehouse Machinery Operator + Microsoft Office + AS400 + First

Aid/CPR + Transportation Worker Identification Credential issued by U.S.

Department of Homeland Security + C-TPAT Training for Secure Shipping

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