Customer Service Sales
Resume:
CHRISTOPHER OLSEN
**** ** ******, **** ****, Wisconsin 54868-9603
*******@*****.***
AREAS OF FOCUS: SALES MANAGEMENT NATIONAL ACCOUNT MANAGEMENT ACCOUNT MANAGEMENT
QUALIFICATIONS PROFILE
Client-focused and success-driven professional powered with solid background in sales operations and account management encompassing distribution channel development, strategic business relationships, customer service, and vendor assessment. Demonstrate effectiveness in interfacing and negotiating with clients to drive sales performance and increase client retention. Leverage extensive leadership skills in directing high-caliber teams toward the achievement of corporate goals and objectives. Exemplify in-depth interpersonal skills in collaborating with all professional levels to ensure efficient business transaction. Thrive at generating tactical solutions in addressing business complexities and other concerns.
CORE COMPETENCIES
Customer Relationship Management ~ Conflict Resolutions and Decision-Making ~ Contract Management
Leadership, Training, and Team Building ~ Report Generation ~ Logistics Management ~ Inventory Control
Continuous Process Improvement
PROFESSIONAL EXPERIENCE
Rice Lake Weighing Systems, Rice Lake, WI (1999–Present)
NATIONAL ACCOUNTS SERVICE MANAGER APR 2012–PRESENT
- Render expert oversight to the daily management of national accounts to guarantee operational efficiency and drive revenue growth.
- Regularly travel to conduct vendor assessment, designated in servicing the national account as Rice Lake’s representative; visit and evaluate various national account sites regarding onsite inspection and provide comprehensive report to corresponding offices.
- Lead the operations of more than 300 sites with exceeding 4000 pieces of equipment in the field.
- Attend quarterly meetings with national accounts executives to deliver feedback and metrics on designated facilities, along with program goals and objectives.
- Interface with vendors to negotiate contracts, drive sales performance, and discuss purchases from the company while cultivating productive business relationships.
- Earned selection from executive team to manage the newly created division due to solid interpersonal and relationship building skills in the B2B sales area, in order to establish the company’s national account aspect; integrated strategic initiatives to secure organizational position in the upper edge while building solid foundation of the business.
SALES MANAGER APR 2008–APR 2012
- Provided high-caliber leadership to the daily functions of 25 sales people comprised of entry-level customer service representative to sales engineer, along with 6 technical phone supports, and a coordinator for customer training program.
- Assisted sales representatives in addressing customer complaints to guarantee timely resolution and ensure client satisfaction.
- Oversaw the 24/7 after-hours support line for technical assistance and same-day shipments throughout the country.
- Maintained proper coordination in the provision of services concerning all customer visits with corresponding presentations to major VIP accounts for one to five days of training that resulted in the average of more than 500 trainees annually.
- Successfully processed and managed more than 12 same-day shipments for customers during the 4th of July and Christmas Eve that boosted client satisfaction and augmented business retention.
- Acquired solid awareness in dealing with customers on various situations due to hands-on exposure in both operations and customer service aspects of business.
LOGISTICS MANAGER JAN 2004–MAY 2008
- Piloted the shipping, receiving, material handling, and inventory control while working collaboratively with large freight and parcel carriers on contracts; integrated strategic adjustment in pricing structure to generate a revenue stream for the company.
- Facilitated internal trainings for sales and production groups to expand the knowledge on material requirements planning (MRP) system.
- Functioned effectively as group leader of Value Stream Map project with focused on accelerating the output within the Shipping Department; implemented new physical layout and changes that enabled 87% increase in package volume without adjusting the workforce.
- Held responsible for the 33% promotions of new hire from 2002 to 2008.
SHIPPING/RECEIVING SUPERVISOR JAN 2002–JAN 2004
- Generated 50% increase in average pieces per hour volume in more than three years of driving the productivity within the designated department.
Maco Enterprises LLC, DBA Ole’s Gun Shop, Rice Lake WI
OWNER MAR 2011-PRESENT
- Managed and operated an online business offering new weapons at a discounted price, handling Type 7 Federal Firearms License.
- Interfaced with clients to conduct business and deliver purchases.
EDUCATION
COURSEWORK IN BUSINESS MANAGEMENT
- Cardinal Stritch University, Milwaukee, WI
SUPERVISORY MANAGEMENT CURRICULUM
- Wisconsin Indianhead Technical College, Ashland, WI
COURSEWORK IN ELEMENTARY/SPECIAL EDUCATION
- School of Education, University of Wisconsin Eau Claire, Eau Claire, WI
ASSOCIATE’S DEGREE IN ARTS AND SCIENCE
- University of Wisconsin Barron County, Rice Lake, WI
PROFESSIONAL DEVELOPMENT
Investment in Excellence Pacific Institute: 2012
Thought Patterns for High Performers Pacific Institute: 2012
Lean Manufacturing Business Excellence Consortium/Milwaukee School of Engineering: 2004
ACTIVITIES
Boy Scout Leader, Planning Commission Chair – Town of Stanfold
Town Board Supervisor – Town of Stanfold
Coach, Youth Soccer
TECHNICAL ACUMEN
Microsoft Office Application Epicor MRP Systems Internet and Email Applications
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