Customer Service Sales

Rolando Castillo

**** *.*. ***** ******,Miami Fl,33183

Phone: 786-***-****

**********@*******.***

OBJECTIVE: To seek entry-level employment in the IT Field where I can learn, grow and exercise the

best of my skills and abilities.

TECHNICAL SKILLS/ KNOWLEDGE:

• Environments: Windows (2000, XP, Vista, 7,8); Windows Server 2003-08 SB,Mac OS’s

• Software: MS Office 2003/2010, MS Outlook; Symantec AV/Ghost, JD Edwards

• Cable Industry for Video,audio and data

• NEC Code

• Wireless Configuration

• Virtual Access Support ( Help Desk)

• FULLY BILINGUAL (English/ Spanish); Excellent communication & typewriting skills;

Responsible team player; Always willing to learn and be trained.

WORK EXPERIENCE:

Home Depot : Merchandising and Customer Service Specialist. July 2011 to present

• First Phone System Inventory execution, customer service(sales)

• Contacting the vendors to coordinate sales and seasonal projects resets

• Property Control Inventory

• Train New Hires

Miami Palmetto Senior High School - IT,Computer Specialist/IT Coordinator ( supervisor)

July 1999 – June 2011

Miami, FL

• Hardware and software installation, maintenance and troubleshooting.

• LAN troubleshooting and support.

• Windows XP/ Vista; MS Office 2010

• Provide technical assistance to Administrative Offices,Faculty and Students.

• Generated task reports (“tickets”) for projects and duties assigned during my stay.

• Projects Design.

• Servers Administrations.( Dhcp, Apps,Domain)

• Lindsey Hopkins Technical Institute - Computer Lab Assistant/ Desktop Support

July 1997 – Nov 1999

Miami, FL

• Provide service and assistance during computer lab-English courses.

• Windows XP; PC and printer maintenance

• Worked with a proprietary database application.

• Served as an adviser in the computer labs, guiding students on an individual basis.

EDUCATION

National Engineering University,Managua Nicaragua 1984-1986

Lindsey Hopkins Technical Institute ( Microsystems Analysis) 1995-1997

Miami Dade College MSCE courses 2001

Schools of Bussines : Novell OS,CCNA and CCWA( cisco course )

CompTIA A+ (Essentials), Network+ and Server+ certifications in progress [ training courses]

REFERENCES: Available upon request.

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