Customer Service Sales

Jennifer M. Davis 713-***-****

***** ***** *****, ********, ***** 77407 ***************@*****.***

Professional Profile

Fifteen years of specialty retail management

• Recruiting, Interviewing & Hiring

• Sales Training

• Technical & Photography Training

• Profit & Loss Management

• Exceeding Sales & Profit Goals

• Customer Service Management

• Building Client/Host Relationships

• Opening New Locations

• Managing Labor Efficiency

• Payroll Reconciliation

Professional Experience

Picture People

Houston, Texas

February 2010 – June 2013

Senior Assistant

Responsibilities:

• Maintain workflow of the store

• Sales, photography and operations training

• Full P&L responsibility

• Maintain labor efficiencies

• Building sales, sittings and sales averages

• Maintain employee and studio payroll

• Assisted store manager with all business decisions

• Monitoring and evaluating staff performance

• Responsible for all administrative duties

Lifetouch Portrait Studios

Houston, Texas

October 2004 – February 2010

Studio Manager

Achievements:

• Increased sales by 18.32%

• Raised profitability by 13.16%

Responsibilities:

• Strengthened host relationships

• Improved customer service levels

• Peak season preparations

• Improved labor efficiencies thus increasing profit margins

• Sales, photography and operations training

• Full P&L responsibility

• New studio opening responsibilities

• Recruiting, interviewing and making hiring decisions

• Providing training for new hires

• Assisting the district in training initiatives

• Assisting the district in opening new studios in the Houston market

Qualex, A Kodak Company

Houston, Texas

August 1998 - October 2004

Photo Department Manager

Achievements:

• Received the Region Award for highest greeting card sales

• Managed the third busiest lab in the Houston District

Responsibilities:

• Achieving total category sales objectives

• Supervised the production of customer orders

• Recruiting, hiring and training

• Recommended promotions, provided disciplinary council and administrated performance improvement plans

• Upheld guidelines for service, quality, cleanliness, safety and environmental regulations

• Sales plan execution through marketing initiatives

• Upheld company policies and procedures

• Managed and resolved employee relations issues with DM and HR

• Sales reconciliation through production logs and sales tracking

Academy Sports and Outdoors, Inc.

Lake Jackson, Texas

March 1995 – July 1998

Department Associate

Responsibilities:

• Maintain department area

• Assist in other departments as needed

• Attend sales and product seminars

• Friendly disposition in regards to customer service

Education

Brazosport College

Clute, Texas

1996 - 1999

Studies include:

• Criminal Justice

• Accounting

Columbia High School

West Columbia, Texas

Graduated 1996

References

Marjorie Monaghan 5518 Summerfield Lane Spring, TX 77379 832-***-****

Margarito Hernandez 1823 Arrowhead Court Missouri City, TX 77459 361-***-****

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