Customer Service Manager

** ****** ******

Bryn Mawr, PA *****

To whom it may concern:

I am interested in employment with your company. I have been teaching

High School Mathematics, including Statistics, for over 20 years and am

looking for a career change. I have a strong background in Technology and

have served as IT Director, Database Administrator, Scheduling Director,

and Data Coordinator while employed as a teacher. I also have a history in

Leadership roles, serving as Department Head, Team Leader, and Policy

Building Team Member.

I grew up in the family business, which was a children's shoe store,

and have extensive knowledge of all aspects of the retail world. I managed

the store for 2 years while my parents were nearing retirement and took

over all purchasing, billing, staff management, advertising and customer

service.

My problem solving and mental processing skills are exceptional and I

learn new things very quickly. I am enthusiastic and generally cheerful.

Given the opportunity, I would surely impress you with my confidence and

ability to make you smile.

I look forward to discussing my qualifications and potential

employment with your company.

Thank you,

Angel Chimino

Angela M. Chimino

832 Martin Avenue, Bryn Mawr, PA 19010

610-***-**** *****.*******@*****.***

Personal Statement

I am a very organized, hard working individual. I am assertive and

confident, but not afraid to ask questions or seek help when needed. I

have a strong work ethic, which comes from growing up in a family

business. If something needs to be done, I'm the first one to do it. I

am more than willing to take on tasks that challenge me and always

ready to lend a hand to those who need me. I am extremely deadline

conscious and find great satisfaction in seeing a project to

completion. My teaching experiences have given me strong presentation

and management skills. I am certain that the combination of these

strengths make me a valuable employee worthy of consideration by any

company.

Education

Master of Arts in Education, 2008

Villanova University, Villanova, PA

4.0 in major

Bachelor of Science in Education, 1991

Concentration in Mathematics

Temple University, Philadelphia, PA

Graduated on Dean's List

Technology Skills

I have extensive knowledge of SmartBoard Notebook and Tools, which I

use regularly to create presentation materials and learning tools for

my mathematics classes.

I am also proficient with Microsoft Office, mainly Excel, PowerPoint,

and Outlook which I use to create materials and learning tools for my

students as well as for my own use in record keeping and interoffice

communication.

I am also extremely comfortable with a variety of technology based

teaching tools that I have implemented in my classroom. I was the Data

Base Manager and Director of Scheduling using the program PowerSchool

at Freire Charter School.

I have a significant comfort level with new software and very little

fear in exploring a program to make it work best and most efficiently

for me and the company. I'm not afraid to ask questions and have no

probem sharing anything new that I discover

Math Skills

I have excellent math skills, having worked as a math teacher for

almost 22 years. I have taught mathematics courses from 6th grade up

to and including Honors Calculus. Several years included Statistics

and Probablility. I've done Statistical analysis and application

through my research in Graduate school at Villanova University as well

where I maintained a 4.0 in my major. I worked as a bank teller in

college during summer breaks but learned quite a bit about the

industry. I also incorporated a Finance unit into my general math

classes.

Organizational Skills

My organizational skills are top notch. Keeping confidential paperwork

on students and following up with parents and counselors when you have

over 100 students is a feat all on its own. Meeting quarterly

deadlines for report cards and periodic deadlines 8 times a year for

progress reports keeps you on your toes, not to mention scheduling

quizzez, tests and other state assessments so that they all fall

within the framework of the time alloted for your marking period.

Effective time management is crucial.

Creativity and Flexibility

In addition to having excellent organizational skills, I am also

exceptionally creative and flexible. Teaching requires careful

planning of dynamic lessons to engage students on a daily basis, not

only to keep them interested but to best manage the classroom

environment. However, if a lesson does not go as planned and the

students are not responding as expected, a teacher must be able to

switch gears at a moment's notice and have a back up plan ready to go

in order to save the lesson and still teach the material.

Management Experience

Nueva Esperanza Academy, Philadelphia, PA

August 2007 - March 2013

Data Coordinator: Assisted with disaggregation of testing data and

developed presentation materials and reports

Freire Charter School, Philadelphia, PA

August 2001 - August 2007

Team Leader - Responsible for coaching and evaluating a team of six

teachers that reported directly to me.

Math Department Head - Responsible for curriculum development,

purchasing, inventory, and overseeing matters related to the

department.

Policy Building Team Member - With other members of the team,

responsible for creating and implementing new policy for the

faculty and students.

Director of IT: Created and managed database and oversaw all tech

needs on site. Technology included all laptops, desktops,

calculators, servers, modems, hubs, media, anything

electronic. Staff included myself and my assistant.

Director of Scheduling: Singlehandedly created and managed class

schedule for teachers and 600+ students by hand, without the

use of software. This was a monumental task that required a

great deal of patience, careful planning, and exceptional

organizational skills.

The Haverford School, Haverford, PA

August 1999 - August 2001

Faculty Liaison: I was in charge of dispersing funds in the amount of

$100,000 from a grant received by the E. E. Ford Foundation.

I was also responsible for assisting faculty and staff in

increasing their comfort level and knowledge with the

technology on campus.

Chimino's Shoe Store, Narberth, Pa

September 1986 - April 1997

Manager: Managed my family's children's shoe store on and off-site. I

was responsible for all aspects of the business including

advertising, marketing, purchasing, inventory, billing,

customer service and sales. Created and managed customer

database using Q&A software.

Lita Cohen for State Representative, Narberth, PA

February 1991 - May 1991

Managed campaign office. Duties include standard office duties,

creating and maintaining database using Q&A software, taking

phone calls regarding questions about the political position of

Ms. Cohen, scheduling, mailings, and public relations.

Teaching Certification

PA Instructional II, July 2006

Secondary Mathematics grades 7-12

Highly Qualified Teacher, July 2006

Secondary Mathematics

NJ Standard Certificate, September 1995

Teacher of Mathematics

Teaching Experience (last 4)

Nueva Esperanza Academy, Philadelphia, PA

August 2007 - March 2013

Taught Regular and Honors Algebra & Geometry, Statistics

Freire Charter School, Philadelphia, PA

August 2001 - August 2007

Taught Algebra, Geometry, Trigonometry, Pre-Calculus, Statistics,

Advanced Topics

.

The Haverford School, Haverford, PA

August 1999 - August 2001

Taught Elementary Functions, Pre-Calculus, Geometry, and Honors

Geometry. I was the lead person involved in developing a

program for the Geometry courses using manipulatives and

computers to utilize a hands-on approach to the course

content. Other responsibilities include homeroom teacher and

advisor.

I also served on several committees, including Development, Food

Committee and Faculty Affairs.

The Baldwin School, Bryn Mawr, PA

April 1997 - August 1999

Taught grades 6 through 12, including Algebra I, Algebra II,

Geometry, and Honors Calculus.

Other responsibilities include homeroom teacher and advisor. I served

as Assembly Coordinator and was active in the theater

department.

Professional Development Experience

April of 2012, I attended the NCTM Conference in Philadelphia

November 2004, I served on a Middle States Accreditation Team which

was an extremely valuable experience for me. It gave me deep insights

into curriculum writing, school design, and distribution of

administrative duties. I would jump at the chance to repeat the

experience.

November of 2000, I attended a two-day conference at The University of

Chicago in Chicago, Illinois. The University of Chicago School

Mathematics Project is the program that was used by The Haverford

School and the conference was an opportunity to meet with authors, as

well as other teachers, to discuss the program.

October of 2000, I attended the NCTM conference in Philadelphia, PA.

The focus of the presentations was the use of manipulatives and

technology in the classroom and beyond.

August of 2000, I attended a 3-day workshop at The Haverford School

which gave hands on demonstration for using Computer Based Laboratory

technology in math and science classrooms.

July of 2000, I attended a two-day workshop at The Haverford School.

The workshop was entitled Visual Architecture: Designing and Directing

Curriculum-Based Telecomputing and was run by Dr. Judi Harris, an

expert in the field of Educational Technology. The workshop focussed

on creating a web-based curriculum and the use of the internet in the

classroom.

June of 2000, I attended a three-day workshop in Myrtle Beach, South

Carolina. The workshop was a mini-course on effective uses of the

computer program Geometer's Sketchpad. Demonstration, lesson plans and

assessment were among the topics discussed.

February of 2000, I attended the Math/Science Education and Technology

Conference in San Diego, California. Seminars focussed on math and

science technology. I, along with four other teachers in the math and

science departments, have become instrumental in the growing use of

technology on our campus.

November of 1998, I attended the International Conference for

Technology in Collegiate Mathematics in New Orleans, Louisiana. The

presentations focussed on the use of current technology in the

classroom, ranging from graphing calculators to using the internet for

instruction and assessment.

Participated in an online course, during the fall of 1998, to increase

proficiency of internet use in the classroom.

Completed a course at Temple University, which prepared me to better

teach Introductory Calculus to students who would not typically enroll

in a Calculus course.

During the summer of 1993, I attended a workshop for Novice

Mathematics Teachers at Beaver College, Glenside, PA. In this

intensive two-week course, we investigated nontraditional methods of

math instruction and innovative ways to assess student performance.

References

Available upon request

Contact this candidate