Manager Customer Service

Michelle R. McCreary

**** **** *****

Las Vegas, Nevada 89121

702-***-**** cell

***********@*****.***

Objective

*To obtain a permanent, full time position with a team oriented company.

*To provide medium large company with my organizational and sales expertise.

*To aid a company in maintaining their mission, achieving their goals, and helping advance their

long term plan.

Qualifications

*Professional, Accomplished, Balanced, Dedicated, Personable.

*Executive Support, Sales and Marketing, Project Management, Crisis Management, Research

Analysis, Reporting and Documentation, Cash Management, Staff Training and Development,

Multi Site Operations, New Business Development.

*Microsoft Office, Publisher, Lotus 1 2 3, Word Perfect, GroupWise, Netscape, Citrix

*AMSI, eSite, ePo, Yardi, Manage America, Back Office

Experience

2009 Present Hometown America/ELS Community Manager

2008 2009 American Land Lease Community Manager

2007 2008 Trinity Management Community Manager

1998 2006 CAPREIT Management Community Manager, Area IT SuperUser,

Area Marketing Mentor, Regional Auditor

*Support Upper Management in daily operations for Manufactured Home Communities and Multi

Family Housing

*Managed up to 544 units and up to 15 employees

*Provide OJT to new hires in computer software and marketing, including more than 25%

traveling to sister communities

*Restructured three new acquisitions to a portfolio

*Control budget expectations: Increasing Net Operating Income (NOI)

*Increase and stabilize occupancy with successful closing ratio

*Expand client retention programs

*Conduct daily on site Accounts Receivables and Accounts Payables

*Maintain 0 2% delinquency and 0 1% bad debt

*Assess, plan, and execute daily/major grounds and building maintenance projects

*Assess, negotiated and executed major capital improvement projects

*Consistently maintain daily, weekly, monthly, quarterly and yearly reports

*Maintain compliance with Section 8 and 42 regulations for new clients and annual re

certifications

*Partnered with federal, state, local, and non profit agencies to provide clients with financial

assistance and special needs programs

*Organized and conducted Outreach Marketing Program(B2B), Market Survey and

Action Plan for apartments and condominium conversion

*Create employee and contractor schedules

*Maintain communications with Community Board Members, Residents and future Residents to

ensure excellent customer service

Contact this candidate