Senior Production Planner

SUSAN ASHENFELDER

K-* Avon Drive

East Windsor, NJ 08520

Mobile: 609-***-****

**********@*******.***

OBJECTIVE

I would like to obtain a position in Customer Service Management/Operations

Planning, with a dynamic company where I will be able to share my talents

in Client Services and Supply Chain Management.

SUMMARY

Highly effective Senior Operations Planner/Customer Account Manager,

specializing in results-oriented planning with 13 years experience and

demonstrated accomplishments. Quality driven, strategic leader with

excellent problem solving and general management skills. Able to handle

multi-functional activities; insisting on maintaining superior customer

relations through diligence, follow up and being responsive to the

customer's needs. Talent for troubleshooting, identifying and solving

problems. Excellent interpersonal communication skills

PROFESSIONAL EXPERIENCE

Nu World Beauty (7/2009 - present)

Carteret, NJ

Senior Operations Planner

. Manage the highest level of customer service for customer projects

from inception to delivery.

. Monitor and maintain customer account timelines at Nu World Beauty.

. Facilitate the 100% on time delivery of all projects

. Work with R&D on new formulas and shade approvals

. Work with Marketing on new concepts and new product development

. Work with all outside vendors to insure on time delivery of raw

materials and components

. Maintain customers BOM's in Nu World system

. Track monthly inventory levels for customers

. Schedule manufacturing of batches with Processing Team

. Schedule production lines with Production Team

. Coordinate shipping and receiving with Warehouse

. Assist with customer physical inventories and cycle counts

MEDICIA HOLDINGS, LLC

Dayton, NJ

Customer Service Manager & Planning Manager (1/2008 - 7/2009)

Customer Service Manager Responsibilities include but are not limited to

the following:

. Work with a customer service staff of 8, overseeing day to day

tasks as well as special projects.

. Monitor and maintain all customer accounts at Medicia Corp.,

. Production and Shipping operations as they relate to Customer

Service.

. To act as a liaison between internal departments and external

customers.

. To monitor and maintain Medicia's internal forecasting and order

entries.

. Mediate Customer Service problems, enter BOM's, monitor Customer

Service levels and sales, and resolve invoicing problems.

. Ability to maintain a working knowledge of all Medicia customer

accounts.

. Ability to handle customer problems with tact and diplomacy.

. Understand and deal with quality related issues.

. Knowledge of Production, Shipping, Forecasting and Inventory

Control

. Ability to track and resolve invoicing discrepancies

. Prioritize customer needs and wants among all customers.

. Determine what is best for the customer and the company, what can

be accomplished and what can be sacrificed, how information should

be given to the customer, and how the customer can be pleased when

encountering a service problem.

. Track assignments as they come from other departments, customers

and upper management.

Planning Manager Responsibilities include but are not limited to the

following:

. Scheduling, coordinating, procurement, analytical evaluations,

research, and materials planner - all these functions are needed to

ensure the end result of meeting budget and on-time delivery.

Facilitate Project Timelines.

Master Schedule Coordination.

Analyze - integrate interdepartmental

coordination.

Release and monitor movements of shop orders

and production orders.

Bulk Scheduling/Production Scheduling based

on project timelines.

. In-depth understanding of manufacturing and its timelines.

. Knowledge of products.

. In-depth understanding of the standards and the General Rules of GMP

. Troubleshooting- researching - negotiating

MEDICIA CORPORATION

Dayton, NJ

Operations Planner (1/2007 - 12/2007)

Responsibilities include but are not limited to planning the production of

compounds and filling of personal care products for a wide client base.

Analyze MRP daily to insure all raw materials and components are on time

for processing and filling. Scheduling of all batches as well as

production lines. Work closely with R&D and QA/QC to insure OTC

batches/filling are in compliance with FDA regulations. Work directly with

Sales and Customer Service to help provide on time delivery for customer

base. Handle all rush to market/launches for major client base.

MEDICIA CORPORATION

Dayton, NJ

Account Manager (9/2000 - 12/2006)

Responsible for multiple high-end accounts, reporting production and

shipments on a daily basis. Analyze customer requirements utilizing MRP to

confirm raw material and component availability for processing and filling.

Maintain all Bills of Materials for customer's formulas and finished goods

in Medicia's Macola system. Confirm prices and enter all customer orders.

Follow up with all departments in Medicia to assure that all customer

orders are produced to meet their requested delivery dates. Enter and

maintain customer forecasts in Medicia's MRP system. Comply with all

requests received from customer's planners. Track customer supplied

components and raw materials through the customer's information and

Medicia's receiving department. Meet customers new product launches. Act

as liaison between customers and all of the departments of Medicia to

ensure complete customer satisfaction.

DAVLYN IND.

Cranbury, NJ

Customer Service Rep (2/1999 - 9/2000)

Responsible for entering and processing all customer purchase orders.

Worked with planning department to secure processing and line time.

Maintained daily production scheduling and reporting. Logistical

coordination with shipping department to ensure timely delivery for

customer products. Worked with accounts receivable department in

recovering outstanding invoices and collections.

QUALIFICATIONS

. Outstanding verbal and written communication skills

. Working knowledge of Microsoft Word and Excel

. Working knowledge of AS400/Mapics Software

. Working knowledge of Macola Software

. MRP - Master Scheduling - Bulk Planning - Production Planning

. Working Knowledge of Provisio Inventory System

. Working Knowledge of Platinum Software

. Working Knowledge of SAP

SPECIAL PROJECTS & ACCOMPLISHMENTS:

. 2009: Working on Quadrant Manufacturing to optimize high-speed lines

and increase through put from 300,000 units filled per day to 453,000

units filled per day.

. 2008: Worked on project to firm production scheduled for six weeks

. 2008 Helped put into place a plan to exceed Medicia's monthly Sales

budget by 1.5 MM

. 2008 With the assistance of the Purchasing Manager, was able to reduce

Medicia's materials inventory by two million dollars in eight weeks.

Put into place inbound materials tracking as is related to the

production schedule to avoid excess and slow moving inventory.

. 2006 - 2007 Improved on time delivery from 70% to 96% within one year.

. 2007: Improved project supportability from day to day to reflect a 3

week firm manufacturing and production schedule. This helped to

improve overall efficiencies resulting in approximately 300,000 filled

units per day in 2007 up from 150,000 units per day in 2006.

Professional and Personal references available upon request.

Contact this candidate