Sales Customer Service

STEVEN S. KAY

YORBA LINDA, CA

TEL: 714-***-**** *********@*****.***

PROFESSIONAL PROFILE

Accomplished healthcare professional with experience in Durable Medical

Equipment. Solid work history with building professional relationships

between Orthopedic physicians, hospitals and insurance companies.

Background in sales and marketing of orthopedic rehab products and medical

supplies. Successful track record of hiring and managing a staff of 15

sales representatives and 40 delivery technicians. Ability to effectively

mentor and motivate teams to produce sales and to provide quality service.

EXPERIENCE

Frontier Medical Inc. Pico Rivera, CA: Vice President

1989-2013

Sales professional producing maximum sales results while successfully

cultivating and developing customer relationships with various key decision

makers in the Hospital and medical community. Demonstrated experience in

managing teams to increase sales and to provide quality customer service.

Trained all Sales Representatives and implemented a 90 day training period

This included new sales reps working closely with the manufacturer reps on

the complete product line, ride a-longs with delivery technicians, ride a-

longs with sales representatives, attending in-services and various medical

meetings and conventions.

Sales Representatives Accounts included:

* Hospitals, (central supply and discharge planning)

* Surgery centers, (operating nurse and discharge nurse)

* Orthopedic physician offices, (back office nurse and surgery

scheduler)

* Sales representatives required to make 30 sales calls per week

Trained Delivery Technicians

This included new Technicians working closely with the manufacture reps

covering the complete product line for an understanding of equipment

application. All Technicians needed to complete the Joint Commission

classes to insure proper safety and standards. During the training period

all Technicians worked in the dispatch office for one week to understand

the importance of the 3 hour delivery system along with the 24/7 service.

Other accomplishments

Initiated a new concept for hospitals in Southern California to rent

Orthopedic DME equipment rather than purchasing new equipment. Equipment

included CPM machines, Hot/Ice machines, IF units, Muscles stims and

bracing products. This program resulted in hospitals saving hundreds of

thousands of dollars each year.

Initiated a new concept for hospital discharge patients by providing the

same equipment for home delivery which allowed for an earlier discharge

and saved the hospitals money.

Developed the first Orthopedic DME company to provide 3 hour delivery

service in Southern California, 24 hours per day, 7days a week.

COMPANY ACCOMPLISHMENTS

* Managed yearly sales of $55,000,000.00

* Managed staff of 15 Sales Representatives and 40 Delivery technicians

* Contracted with 75 hospitals, 26 IPA groups and 15 Insurance

companies

* Implemented the process of equipment sterilization and bar coding

* Implemented Joint Commission Accreditation

* Conducted seminars for case managers for CEU credits

SKILLS

Organizational Leadership

Staff development and training

Create a strategic vision of new product development

Positive attitude and excellent communication skills

Conduct and prepare sales staff and delivery meetings

Provide and promote quality service

ADDITIONAL EXPERIENCE

American Medical Supply Co. La Habra, CA: Territory Sales Rep

1983-1989

Sales professional calling on Physician offices and selling medical

supplies ranging from pharmaceuticals, paper products, gloves, gowns,

instruments and medical equipment. Called on 15 Physician offices daily.

Established over 100 new accounts after 2 years. Awarded salesman of the

year for 3 years with the highest volume and gross profit.

EDUCATION

Fullerton College (FJC) Associate of Business Degree

1981-1983

Contact this candidate