Customer Service Management

Amy Floyd

**** ******* ******, ****** ****, FL **073 • 904-***-**** • ********@*******.***

OBJECTIVE

Recent graduate seeking an entry-level position in the business administration field that will utilize not only my related work

experience but also my knowledge and skills gained through my education in business administration, office and computer

skills.

EDUCATION

Bachelor of Science Degree in Business Administration January 2013

Everest University – Tampa, FL

Related Coursework

•Business Ethics • Management of International Business

•Business Policy and Strategy • Public Relations

•Human Relations in Management • Investments

Associate of Science Degree in Business Administration July 2010

Everest University – Tampa FL

Related Coursework:

•Principles of Accounting I & II • Customer Relations and Servicing

•Applied Business Law • Small Business Management

•Introduction to Marketing • Strategic Planning for Business

EXPERIENCE

Homemaker/Student May 2003 - Present

JC Penny Warehouse – Statesville, NC June 2001 - May 2003

Team Lead

•Supervised a group of up to 20 employees to pack rush-order boxes to send out the same evening

•Trained new employees and provided examples on how to accurately complete tasks and meet nightly goals

Detail Checker (DCI)

• Entered data into company software to track and monitor 300-500 packages nightly, including; where the package

was going, how many pieces were in each box and their condition

Line Load

Utilized packing slips to find which items were needed; counted and packed up to 1,000 pieces per night to be shipped

• Ensured product was loaded correctly, that all pieces were in suitable condition, and that the box was correctly loaded on

assembly belt

McDonalds – Statesville, NC October 1999 -August 2000

Cashier

•Provided excellent customer service

•Entered and calculated total purchase price, while balancing and maintaining cash drawer

Pizza Hut – Statesville, NC June 1998 - February 1999

Waitress

•Served customers, while maintaining customer service standards

•Took orders upon request accurately and resolved customer complaints effectively

SOFTWARE PROFICIENCES

Proficient knowledge of the Microsoft Office Suite to include: Word, Excel, PowerPoint, & Outlook. Working

knowledge of Internet Explorer, Firefox, & Google Chrome, and have a typing speed of 45 WPM

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