Customer Service Manager

JORGE TRULLOLS

Duluth, GA ***** 770-***-****

http://www.linkedin.com/pub/jordi-trullols/57/106/19b *************@*****.***

SUMMARY

Professional trajectory centered in customer service and logistics. During the past 15 years developed the functions

related to: coordinate and control the order cycle and associated information systems; allocation and managing staff

resources according to needs: organization of the storage and distribution of goods; liaising with parties including

suppliers of raw materials, manufacturers and customers; managing customer accounts and invoicing.

Strengths include:

• Hard working, reliable and dependable with an • Solid appreciation of confidentiality and integrity

•

excellent work ethic Excellent skills in critical thinking and information

• Develop great working relationships management due to liberal arts education.

• Flexible approach to working • Completely bilingual, Spanish and French, both verbal

and written

PROFESSIONAL EXPERIENCE

MANUFACTURA DE ENVASES CROMO-METALICOS, SA., Girona, Spain 2000 – 2012

Medium-size company (70+ employees) in Lithographic Commercial Printing area, well positioned in the Spanish market.

Logistics Manager

Overall responsible for all activities related to the storage and delivery of goods.

• Four warehouse operators under my supervision.

• Managing loading of vehicles, stock and load bay areas.

• Completing and filing transport documentation.

• Negotiating the services and pricing of 3rd party carriers.

• Supporting Planning Department by scheduling the delivery of goods and cargoes, controlling delivery deadlines

and supplying customer services functions.

• Overseeing the inventory management process

• Invoicing

IMAGINE COLLECTION, S.A., Barcelona, Spain 1998 – 2000

Small company (8 employees) in fashion and textile distribution.

Responsible for customer service and all direct inbound or outbound logistics operations, such as transportation or

warehouse activities.

NOVARTIS AGRO, S.A.E., Barcelona, Spain 1994 – 1997

Leading Agrochemical and Phitosanitary Swiss Corporation.

Custumer Service Operative

• Joined a team of 6 mid-level professionals under supervision of the Logistics and Planning manager.

• Included a 4-month stage in Sandoz Agro GmbH (later Novartis Agro, GmbH) in Vienna, Austria.

• Direct dealing with customers, processing orders and handling enquiries and complaints.

• Interfacing with a chain of sales representatives and authorized distributors both at national level and abroad.

COMPUTER SKILLS

Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook - Internet

EDUCATION

Majored in Philosophy University of Barcelona, Barcelona – Spain

Contact this candidate