Virtual Assistant, Customer Service Inbound Voice /Chat,Email Supp
Resume:
Cherry Ann C. Cortes
Carmella Valley Homes Blk. * Lot 9&10, Silay City
Negros Occidental, Philippines 6100
Email: *********@*****.***
Skype ID: caccortes
OBJECTIVES
Any position available
HIGHLIGHTS OF QUALIFICATIONS
Expert knowledge and abilities in written communication.
A patient listener who fully focuses on speakers and understands a
variety of accents.
Organized and detail-oriented; knack for understanding procedures and
logistics.
Strong skills in time management, prioritizing tasks, and meeting
deadlines.
COMPUTER SKILLS
MS Word, Excel and PowerPoint; telephony and proprietary call center
systems.
TECHNICAL SKILLS
Very accurate and rapid keyboarder.
Experienced in editing and proofreading lengthy documents with focus on
word definitions, spelling, sentence structure, syntax, and grammar.
Work with technical vocabularies from a variety of fields.
EMPLOYMENT HISTORY
Professional Customer Service Representative with experience in:
Provided quality customer service with a high volume central processing
and distribution center.
Represented third-party national catalog companies and home shopping
networks.
Responded to customer calls and inquiries regarding product orders,
warranty issues.
Collected customer demographics and payments on orders placed.
Accurately and efficiently input data utilizing the exception alpha-
numeric keyboarding skills.
Kept apprised of products, services, promotions and warranties.
Expedited and facilitated the escalation of customer service issues.
Dispute Resolution
Call Center Service Operations
Sales Lead Generation
Multi-Line Phone Usage
Complaint Handling
Able to multi-task
MS Word/Excel
Data Entry Management
Answered inbound calls in support of customer needs.
Conveyed in a reassuring manner step by step instructions to resolve
application issues.
Reviewed and issued audits on account information and processes.
Performed queries in multiple databases. Adhered to government monetary
regulations.
Assisted in the creation and development of the banks customer
relationship management system.
1. Cortes Law Office Bacolod City
Part-time Executive LegalSecretary
June 4, 2004 - December 15, 2005
2. Tele tech- Bacolod (Sprint)
Customer Service Representative
September 7, 2006 - October 28, 2007
3. Aegis People Support - Cebu
Health Care Specialist and Team Lead Trainee
November 15, 2007 - January 28, 2009
Staff training
Monitoring Calls
Meeting management performance standards
Implementing management policies and directives
Implement all strategies associated with internal operations
Provide training opportunities for program improvement and advancement
4. Convergys Bacolod
Time Warner Cable - Technical Support Specialist
Comcast Order of Fulfillment - Chat Support Specialist
February 9, 2009 - November 1, 2010
5. Jamila & Company Security Services, Inc. VMC
Office Staff - Contractual
June 12, 2011 - January 30, 2011
6. ShoreCloud Corpotation
Medical Transcriptionist
January 2012 -September 2012
7. oDesk Yamamedia Top Writing Company
Article Writer
January 2012 -September 2012
8. Sajdak Insurance Agency, Inc.
Appointment Setter
January 2012 -September 2012
9. oDesk USPS Company
Appointment Setter, Resume Writer, Ecoder, Data Entry, Customer Service
Specialist Inbound
February 2012-September 2012
10. Intervoice Technologies Inc.
Customer Service Specialist or Team Leader in Vacation Travel Account
October 2008-January 2009
11. Telephilippines
Reservations Expert- Jetstar Australia
Novemver 2012 to August 2013
EDUCATION & CERTIFICATIONS
Elementary Level Year Attended
St. Theresita's Academy 1994-1999
High school Level
St. Theresita's Academy 1999-2003
College Level
University of St. La Salle-Bacolod 2003-2004
Bachelor of Science in Nursing
Colegio San Agustin-Bacolod 2005-2007
Bachelor of Science in Nursing
STI College Bacolod-Main 2012 up to the present
Information Technology
REFERENCES
Joseph Gilbert M. Penaranda
Account Manager for Jetstar
************@*****.***
Colleen May
Supervisor for Comcast Voice and Chat
Contact this candidate