Customer Service Front Desk
Resume:
Blanca A. Gloria
San Antonio, Texas
OBJECTIVE: To obtain a position as a front desk receptionist where I can maximize
my organizational skills, in a company that recognizes hard work as key to successful job
performance.
Summary of Qualifications
2 years experience in reception and front desk activities
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Skilled in answering and forwarding phone calls
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Hands-on experience in receiving, sorting and routing mail
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Detail oriented
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Strong interpersonal and organizational skills
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Excellent at multitasking
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Customer Service
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Professional Experience
Gracia Brothers Trucking Inc. Receptionist May/2012-June/2013
Placing calls to contracted customers the day before their scheduled deliveries
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with assigned time frames, and confirming that the contractors are ready for
delivery.
• Printing, distributing, and filing various reports pertaining to deliveries
• Manage payroll
• Scheduling trucks, expediting purchase orders, and processing mail
• Dispatch
TAMIU Information Desk Front Desk September/2009-March/2010
• Answered, screened and directed inbound phone calls
• Take and distribute messages
• Helped direct students, staff, and visitors to correct destinations
• Keep up with the schedule of classes in our building and work around it to
schedule in events at the Student Center
• Maintained a neat, tidy and pleasant appearance of the reception area
• Open and close classrooms
Charlie’s Teaching Supplies Assistant January/2009-August/2009
Help customers find the supplies they need
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Make work orders for products
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Perform work related errands as requested such as going to the post office and
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bank
Inventory
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Initiate first interviews
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Payroll
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Retrieve information when requested
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Other skills
Easily adaptable and eager to learn
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Ability to coordinate, process, and organize any volume of paperwork
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Ability to establish effective relationships with clients and customers
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Strongly familiar with Microsoft Office
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Education & Training
Diploma, Medical Claims and Billing Program
U.S. Career Institute-2012
Freshmen year Texas
A&M International University 2009-2010
Laredo, Texas
Diploma, CC Winn High School -2009
Eagle Pass, Texas
Employment History
2012-2013 Receptionist Garcia Brothers Trucking
2009-2010 Front Desk TAMIU Information Center
2009 Assistant Charlie’s Teaching Supplies
Other Employment
2011 Sales Assistant Burlington Coat Factory
2011 Front Desk Desert Lanes
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