Project Manager Management

S A M E E R J A I N

480-***-**** ? 972-***-**** ? ************@*****.*** ? Citizenship

Status: Green Card

Project Manager - Scrum Master - Business Analyst

. 12+ years of progressively challenging experience in diverse industries

in the capacities of Project Manager, Business Analyst and Scrum Master

in fast-paced, multi-tasking technical environments.

. As Project Manager/Scrum Master strengths include

- Developing and managing project, Iteration, Release plan & planning

sprint and managing product backlog

- Planning and scheduling the resources including team building

activities, coaching, training etc.

- Planning and maintaining budget

- Strong communication, facilitation, negotiation and conflict

management skill across all levels of organization

- Identifying, analyzing, evaluating & mitigating the risks

- Conducting various agile meetings (stand-up, sprint planning, sprint

retrospective, sprint demo, poker planning)

- Timely & accurately status reporting to higher management on budget,

schedule etc. including burndown charts

- Successful execution of large-scale, multi-business unit, cross-

functional, multi-national projects

- Hands-on experience in successful execution of project in various SDLC

methodologies like Waterfall & RUP

- Experience in managing and executing transformation & integration

projects

. As Business / System Analyst strengths include

- Gathering & analyzing the requirement in various ways - JAD,

Requirement workshop, one-one, Q&A session, surveys, site visits etc.

- Documenting business processes, workflows, business rules, system

requirements, business requirements

- Partnering closely with business stakeholders to achieve consensus on

major project deliverables

- Performing system testing, user acceptance testing with end user for

getting sign off on delivery

. Working experience in several large projects with companies such as VHA,

Southwest Airlines, American Airlines, Burger King, Cash America, Qwest

Communication, Bank of America (formerly Countrywide), VSNL, Bombay Stock

Exchange, TVS Motor Company Ltd. on various applications such as

Mainframe, Web portals/e-Commerce, Mobile devices, Desktop, B2B, Client-

Server, Data Warehousing etc.

. Diverse industry background including Finance & Banking, Airline

(Passenger & Cargo), Health care, Pawn, Retail, Restaurant, Fast Food,

Telecom, Mortgage, Trading, Stock Market & Manufacturing etc.

Education & Credentials: Masters in Management Information System from

BITS, PILANI (India); CGPA 9.4/10.0

Strategic Planning ? Project Scoping ? Initial Cost estimation ? Project

Management ? Vision Document ? Statement of work (SOW) ? Business

Requirement Document (BRD) ? Business Modeling ? JAD/JRP Session ? UML ?

Use Case Model ? Use Case diagram, Activity diagram, Sequence diagram,

Collaboration diagram ? XSD, XML ? AGILE ? Scrum ? XP (Extreme Programming)

? Rational Unified Process (RUP) ? Workflow ? Functional Design

Specifications ? System Integration ? Change Management ? Graphical user

interface (GUI), Storyboard ? SDLC ? Conducting & Facilitating meeting ?

High level & low level design (HLD, LLD) ? Process Flow Diagram ? Issue

Management ? Defect Management ? Test Strategy and Test Cases Management ?

UAT, System & Performance testing ? Portal Management ? Gap Analysis ?

Impact Analysis ? Reports Creation & Management ? Iterative Development ?

Service Orientated Architecture (SOA) ? Resource Management ? Web Services

? Tagging and Tracing ? Data Mapping ? User Manual Creation & Training

TECHNOLOGY PORTFOLIO

HARDWARE: IBM MAINFRAME, IBM PC COMPATIBLES, SUN WORKSTATIONS

Tools/IDE: Microsoft Office Suite - MS PowerPoint, Word, Excel, InfoPath,

VISIO, and Rational Rose

DWH/Reporting Tools: Cognos, Informatica, Report Studio, Query Studio,

Crystal Report, Business Object

Methodologies: RUP, Agile, Waterfall, Use Case Methodology (UCM), OOA & D,

SDLC, SDM

Management Tools: MS Project, Lotus Notes, SharePoint, Visual Source Safe,

Serena Version Manager and Team Track, RALLY, CaliberRM, PVCS, JIRA, JAMA,

Team Foundation Server (TFS), PowerSteering, Quality Center, Remedy,

Mercury Test Director, Rational Suite (Rational Team Unifying Platform) -

Rational RequisitePro, Rational Clear Case

Operating Systems: UNIX, Windows NT, Windows XP

Platform/Framework: .Net, J2EE, Mainframes, Windows, Mobile

Database: SQL Server, MS Access, Oracle, DB2, Tandem, Data Warehouse

SUMMARY OF EXPERIENCE

VHA, Irving, TX

March '13 to Current

VHA is Group Purchasing Organizations which serves more than 1,350

hospitals and 24,000+ non-acute care facilities.

Project-1: American Express Direct Deposit

Role: Project Manager

Project will allow VHA to pay AmEx directly for employee's corporate card

charges once they have been approved. It implements modifications to

Expense entry, approval & reimbursement process and email confirmation from

bank.

Project-2: Provista Online Registration Role:

Project Manager / Scrum Master

Provide facility registration and enrollment for new Provista customers on

desktop and tablet (iPad), in various ways like Mass Registration, Channel

Partner Customer registration, Online registration and by uploading a

spreadsheet.

Project-3: DAR (Data Acquisition and Refinement)

Role: Project Manager

Develop various reporting for accounting & sales team to identify savings

and conversion opportunities based on customer spend data, and create

dashboards for higher management to quickly identify financial trends &

performance

Responsibilities:

. Created Statement of work (SOW) for budget & resources need and

presented to stakeholders for approval

. Plan, execute, and finalize project within triple constraints of

delivering on time, within budget and scope objectives, including

acquiring resources and coordinating efforts of team members for

successful delivery.

. Created Project Schedule & Plan using time estimation techniques like

Poker Planning, User Story Point, UC Points, and Ball Park etc. to

determine the budget at an 80% confidence level

. Managed Agile Life Cycle, Product backlog, Iterations/Sprint plan

using Team Foundation Server (TFS) & JAMA, and used TFS for work item

management and custom reporting to track release/sprint progress

. Drove the adoption of SCRUM practice in the development teams

resulting in improved quality and decreased timelines to deliver

functionality.

. Introduced Kanban for maintenance project and XP (Extreme Programming)

for reducing the defects and improving the quality & frequency of

deliveries

. Used Microsoft SharePoint Services to construct and manage the portal

based on user's profile and for automated document approval from

various business units & stakeholders

. Tracked and effectively communicated project status to management thru

weekly/monthly productivity metrics (including budget & work burndown

charts, velocity charts, defect resolution rate etc.)

. Identified possible risks & categorized them in appropriate severity

level and worked with business to finalize the mitigation plan

. Managed changes to scope and budget through change request and used

Remedy for approval process

. Managed stakeholder expectation and priority for team member work

through prioritized backlog and protected team member from outside

interference

. Monitor progress through daily stand-up meetings, bi-weekly sprint

planning/retrospective meetings, and end of the sprint demo meeting to

customer

. Effectively managed & coordinated interaction with various 3rd parties

including banks for successful & timely delivery of the project

Southwest Airlines Co., Dallas, TX

Sep '11 to Feb '13

Major U.S. airline & world's largest low-cost carrier and operates more

than 3,000 flights per day.

Project-1: Code Share & Fatigue Role:

Project Manager / Scrum Master

Code Share allows to cross-sell seats in a single itinerary thru e-Commerce

.com website that includes flights by both Southwest & AirTran by

installing a new reservations system to fully mesh the operations & enables

Southwest to fly internationally. Fatigue is web based application built to

satisfy FAA mandate for Chief pilots & pilots to file a report

Project-2: Southwest Operational Irregularity Reporting (SOPI)

Role: Project Manager / Scrum Master

SOPI is web based application which provides ability to Flight Attendants,

Pilots & support staff to file an Irregularity reporting. As part of

integration we merged AirTran system into SOPI and provided access to

AirTran employees.

Responsibilities:

. Created, managed & tracked tasks in project plan to keep project

within schedule and budget

. Managed Agile Life Cycle, Product backlog, Iterations/Sprint plan

using RALLY

. Spearheaded the first scrum project within the organization which led

to a larger transformational effort with the organization

. Headed several agile-scrum process improvement initiatives like sprint

planning, demos, and retrospectives by starting various forums for

knowledge sharing between various Agile teams

. Reported project schedule to management thru weekly/monthly

productivity metrics (including burndown charts, velocity charts,

defect resolution rate, etc).

. Facilitated the Daily Scrum, Sprint planning meeting, Sprint Demo,

Sprint Retrospectives.

. Coached the Product Owners in Agile, especially with regards to

preparing User Stories and prioritizing the Product backlog, and

worked closely with product owners on backlog prioritization and

grooming

. Used SharePoint to define Change Management process and used it as

document repository for management and coordination for users located

in various locations

. Created Work Breakdown Structure (WBS) & developed Iteration & Release

plan based on WBS, planned sprint and managed product backlog,

identified user stories for iterations.

. Tracked & resolved incident/issues/tickets after go-live by using

Remedy

. Used XP (Extreme Programming) extensively to improve customer

involvement/feedback, pair programming & extensive code review,

continuous testing/planning and frequent deliverables to end users.

. Performed Gap Analysis & identified process change & worked with dev

team to implement the changes within deadline and communicated the

changes to the impacted Business teams.

. Used Remedy for managing/resolving integration related issues and used

dashboard for visual prioritization

. Analyzed & managed implementation of various COTS product from start

to finish including creation of project plan, schedule management,

risk & issue management, and status reporting on weekly basis.

. Identify, effectively communicate, and resolve project issues and

risks, and develop risk mitigation plans.

. Developed training guides highlighting key changes to the process

and/or systems per the release activities. Followed the approach of

train the trainer for business user training in the field.

American Airlines, Inc. Fort Worth, TX

Dec '09 to Aug '11

One of the Biggest Airlines in the world, contributing $150 billion per

year to US economy

Project-1: Live Booking Report

Role: Agile Project Manager

This will allow access to all cargo department employees and contractors to

view data regarding active future bookings. Currently Sabre allows user to

pull bookings by a single flight or a single customer and Mosaic shows past

booking details

Project-2: AACargo IVR System Role: Scrum

Master / Business Requirement Analyst

It's an effort to replace current IVR system managed by NOVO1. The new

system provides the current AWB/Shipment status, Cargo locations

information, instructions, hours, restrictions, and all aspects of the

Cargo live animal shipping.

Project-3: Priority Parcel Service (PPS) Tracking Role:

Project Manager / Scrum Master

Purpose is to develop common UIs to Accounts, Sales, Claims, RM and Help

Desk to provide tracking & historical data of a PPS AWB. The system

provides external tracking data through AACargo.com & EDI Messaging by

dispatching of AWB.

Project-4: Auto-NOTOC (Dangerous Goods Shipment) Role:

Business Requirement Analyst

Auto-NOTOC is web portal to streamline, automate & shorten the acceptance

process for Dangerous Goods (DG). Tool electronically record & tracks DG &

create an electronic NOtification TO Captain, known as NOTOC.

Project-5: Everest - Booking & Revenue Management (BRM)

Role: Scrum Master / Business Analyst

Everest is for replacing the technology that supports SABRE and other

operations. Focus of BRM is to create Booking engine using COTS &

integration with sales channels and AACargo.com to serve customer thru e-

Commerce website.

Responsibilities:

. Have set up Agile Project Management Office, defined - roles &

responsibilities, changes management, testing processes & templates,

and participated in the effort to staff the project organization.

. Scheduling, risk management, issue tracking, cost/benefit analysis,

scope management and quality assurance

. Prepared Project Time Estimates, Monthly Time Reports and Weekly

Status Reports in form of burndown charts.

. Managed Agile Life Cycle (Iterations/Scrum) using RALLY,

Created/Managed product backlog with Product Owners & defined Sprint

backlog for each iteration based on priority

. Organized & conducted sessions with FAA for implementing new

compliances and regulations and managed 3rd party vendor HP to

integrate successfully with internal development team

. Customized COTS product in-house for AA Cargo business need by

performing Gap Analysis & worked on prioritizing & managing the

release with business units & vendor

. Created Work Breakdown Structure (WBS), Business Process Workflows,

GUIs, Use Cases and UML diagrams

. Worked with NOVO1 to provide service interface from AACargo including

Web Service request/response mapping, data mapping

. Facilitated and conduct Requirement Gathering Sessions (JAD) with the

Business Units/SMEs to convert the business requirements into

functional requirements consisting of interface/security/non-

functional requirement

. Gathered Data requirements for system integration to prepare the

Mapping Schema with XML tags and the required values, Designed Report

templates and performed Data Mapping for web service interaction thru

XML for Electronic Data Interchange (EDI)

. Created Swim Lane process flow diagram for various cargo business

processes & used SharePoint to automate and streamline business

process

. Created and Established entire Application Testing Process (QA

process) to perform functional/system testing, created Functional Test

Scenarios to create Test Cases & performed system integration testing

Burger King Corporation, Miami, FL

June '09 to Nov '09

Burger King (NYSE: BKC) is global chain of hamburger fast food restaurants

with around 11,800 outlets in 71 countries.

Project: Micros Implementation Role: Scrum

Master / Senior Business System Analyst

Implemented Micros POS (Point of Sale) system across the globe in all

restaurants. The project scope includes replacement of the existing POS

system, Kitchen Display System and the Back of House system.

Responsibilities:

. Used AGILE (Scrum) methodology for new functionality development. Was

responsible for creating and maintaining the plan, keeping the project

on track to meet the deadline and escalating the risk to management.

. Sprint Planning, Creating Sprint Backlog/User Stories/Tasks,

Estimation based on user story points, Conduct Daily Stand-up meeting,

Report status using Burn-down charts, Backlog prioritization and

Retrospective

. Elicited and validated requirements through JAD session and interviews

with SME's and business users

. Conducted requirements workshops, surveys, site visits to gather and

analyze the requirements

. Implemented & coordinated the Micros HR application release and

Implemented the Micros payroll pre-processing application that

incorporated existing payroll validation rules

. Created storyboards, business process, use cases, functional design

specifications, scenarios and workflows

. Lead requirements analysis and verification, ensuring that requirement

statements are complete, consistent, concise, comprehensible,

traceable, feasible, unambiguous, and verifiable, and that they

conform to standards.

. Provided a User Dashboard (for reports) created by using Xformity, for

tracking restaurant performance

. Created and updated Test Requirements, Test case scenarios and Test

scripts using Quality Center and Created and validated the test

coverage matrix, executed test cases during system integration/UAT

testing along with business users. Logged and tracked the defects in

Quality Center & worked for timely defect resolution.

. Conducted comprehensive restaurant system training for employees from

the restaurant operators to executive management. Solicited feedback

from pilot restaurant then adjusted user training manual/approach, as

needed

Cash America International Inc., Fort Worth, TX

Oct '06 to May '09

The largest provider of secured non-recourse loans through over 1000

locations in 21 states in US.

Project: Cashlinx (Phase I and Phase II) Role:

Senior Business System Analyst / Project Manager

POS (Point of Sale) Transformation project to re-engineer the processes

associated with the PayDay Loan, check cashing, and other specialty

services offered in stores. Replaced legacy system with e-commerce web

based application, re-engineer the processes associated with PAWN Store

services, 2nd Mortgage Loan product & retail aspect of PAWN sale.

Responsibilities:

. Created Project Charter/PDD (Project Design Document) & managed cost

of the project

. Used Agile methodology of development to improve customer satisfaction

by rapid & continuous delivery

. Budget planning, estimation, approval and subsequent tracking for

keeping the project within budget & time

. Managed interaction with 3rd party vendors Netspend, Certegy, Western

Union, Teletrack, Wells Fargo, Artiva, ACH interface team for issue

resolutions and timely delivery of the project

. Elicited, listened, documented and validated requirements in the form

of Use Cases by conducting JAD sessions, numerous one-on-one interview

sessions with SME's (Subject Matter Experts) and end-users.

. Prepared mockup screens using tools like MS Visio in order to provide

SME's with a better idea of final screens

. Analyzed Existing Legacy System "TOPS" and created Gap Analysis

Document

. Modeled the business process and simulated the normal operation for

discussion/identifying issues & determine possible solution with end

users using WebSphere Business Modeler (WBM)

. Used Rational RequisitePro for managing business requirements and use

case specification and created process flow diagrams in Rational Rose,

created use case catalogue and coached Junior Business Analyst

. For integration projects, prepared Data Mappings/Analysis, Data Flow

Diagram and Data Transformation documents for the development team to

facilitate the development of interfaces and worked with DBA for data

integration in Informatica through ETL (Extract, Transform & Load) &

migrated the data from old to new system

. Defined business requirements & created operational reports using

business object (BO) from ODS data warehouse. Owned the definition of

reporting business requirements for PDA Shop & marketing reports

. Developed and updated test case scenarios, test scripts and test cases

using Quality Center (Test Director) and executed test cases, test

scripts during Integration/System testing, UAT & logged the defects in

Quality Center

. Conducted various teleconference sessions with the offshore

development team based in Bangalore, India & had done requirements

walkthrough with them and was single point of contact for SWAT issue

resolution team

Qwest Communications International Inc, Arlington, VA

June '05 to Sep '06

Project: SDP (Service Delivery Platform) - Feb '06 to Sep '06

Role: Business Analyst

SDP is designed to implement the Order to Cash (or flow-through) of Qwest

product order throughout the system by ensuring the entry of data element

is done once during the initial customer contact, not in the later stage of

billing and provisioning. In this project we designed IVR system for

handling products and service order dynamically

Responsibilities:

. Lead team in iterative approach of AGILE development with all the

teams members (Requirement, Development and QA teams) reporting to me

for issue resolution and each iteration was 3 weeks long.

. Created Business Process Workflows in SharePoint and WBS (Work

Breakdown Structure)

. Gathered and documented the requirement to support high call volume by

designing IVR system

. Performed GAP analysis around the identification of business rules,

business and system process flows, user administration, requirements

and assumptions between old legacy system (AS-IS) & futuristic system

(TO-BE)

. Performed QA - Test scripts, Testing using HP Quality Center, UAT and

created Bug/Defect Report

Project: QCentral - June '05 to Jan '06

Role: Business Analyst / System Analyst

Defining, designing, & implementing Customer base Management tool with Web-

based interface & the underlying data interfaces to integrate existing

elements with back-office systems.

Responsibilities:

. Developed Scope, BRD (Business Requirement Documents), Use case

catalogue and GUI documents

. Tracked all the Change Requests / Issues in ClearQuest and conducted

initial impact analysis, setup an escalation procedure for issue

handling by notifying to the right people at the right time to get the

issues addressed.

. Created Business Process Workflows, UI mockups, Use Cases and UML

diagrams using Microsoft Visio.

Bank of America, Dallas, TX (formerly Countrywide)

Dec '04 to May '05

Project: On-line Mortgage Request System (OMRS)

Role: Business Analyst

Designed to improve customer satisfaction level and efficiency at every

level by identifying and tracking the gaps.

Responsibilities:

. Used RAD methodology for iterative software development and build

prototypes to gain business approval

. Used the different types of views in RequisitePro (Attribute matrix

view, Traceability matrix to display requirements, attributes and

their relationship with each other) and Tagging & Tracing in

RequisitePro

. Created security & service level agreements documents, provided

quantified analysis of capacity requirements and projections and

submitted weekly status reports to the higher management / Business

users / Stakeholders

. Created Vision Document, Software Requirements document, Software

Development Plan Document, Risk-list document, and Risk Mitigation

Plan Document.

Videsh Sanchar Nigam limited (VSNL, now Tata Communications), Mumbai, India

Jan '04 to Nov '04

Project: IBG (International Business Group) portal

Role: Business System Analyst

IBG is a web-based application which provides various features like

monitoring and analyzing the health of Network, creating trouble ticket

(severity level decided by customer) & on-line status update for them,

detailed information about the resolution of tickets, creating new/enhanced

service request, view and pay bill and restricted module level access.

Responsibilities:

. Worked with technical team and created HLD & technical system

specification documents, GUI using MS Visio in order to achieve look

& feel desired by the business

. Developed and customized UI views using JSP and JavaScript and worked

with one or more lead developer(s) to prioritize the work, resolve

issues in order to provide functionality for each phase

Bombay Stock Exchange (BSE), Mumbai, India

Nov '01 to Dec '03

Project: Unique Client Code (UCC) and Investigation - Dec '02 to Dec '03

Role: Business Analyst

Investors with multiple logins will have a unique UCC to validate all their

transaction later, which will help Surveillance dept. to do Investigations

on the trading file on single script for a specific period. It allows

uploading a trade file into system & set cut off limit for trades.

Project: Quick Order execution & SSO (Single sign on) - Nov '01 to Nov '02

Role: Business Analyst

The system enables the Exchange to route the orders placed by investors to

the BOLT (BSE Online Trading System) for execution, after ensuring the

series of validations (Risk Management System) upfront.

TVS Motor Company Limited, Bangalore, India

June '00 to Oct '01

Project: Just In Time / SAP Implementation

Role: Business System Functional Analyst

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