Customer Service,Excellent skills in Microsoft Excel and Word.
Resume:
Tefera Bayou
Fairfax, VA
*************@*****.***
BUSINESS TRAINING
Training Futures McLean, VA 04/13 - 09/13
Completed a 23-week clerical program, accredited by Northern Virginia
Community College for 21 credits, in a simulated office setting that
emphasized professional standards and work requirements. Enhanced computer
skills using Microsoft Office Suite 2010 and Windows 7. Developed skills
in keyboarding, customer service and telephone courtesy techniques, filing,
business English/Math, and calculator. Completed 1 credit NOVA course in
medical terminology and HIPAA. Benefited from adaptation of Toastmasters
and Professional Development workshops:
> Myers-Briggs Communications Stress/Time Management
> Work Ethics Conflict Resolution Workplace Respect
OFFICE SKILLS
Microsoft Word/Excel 2010 Alpha/Numeric/Government Filing (ARMA)
Microsoft Access/PowerPoint 2010 Telephone Courtesy/Customer Service
Microsoft Outlook 2010/E-mail/Internet 10-Key Calculator
Windows 7 Production Keyboarding (35 WPM)
Medical Terminology HIPAA Confidentiality
Fax Machine and Copier Business English and Business Math
Bilingual Amharic
WORK EXPERIENCE
Holiday Inn Alexandria, VA 07/13 - 08/13
Clerical Intern
Transferred Employee I-9 forms to Excel. Conducted wage surveys of hourly
employees via telephone. Filed documents, made photocopies, set up training
rooms, and laminated sales materials/parking permits. Organized employee
correspondence. Entered data and updated employee board. Worked on purchase
requisition /request forms. Crafted schedule, calculated turnover ratio,
and inventoried employee uniforms. Faxed, scanned, shredded, and e-mailed
documents. Prepared two in-room fitness kits.
Exxon Mobil Fairfax, VA 11/12 - Present
7-Eleven Fairfax, VA 06/07 - 04/08
Cashier
Greet customers and operate computerized register to process cash, credit
card and check transactions. Inventory merchandise and fill out form.
Prepare close-out report of daily sales. Maintain organization/appearance
during shift.
Office Depot Fairfax, VA 07/07 - 05/13
Customer Service Specialist
Answered incoming calls and transferred calls to various departments.
Greeted and assisted customers. Checked-out customers and processed
returns. Served as freight team leader and substitute for copy/print
department. Produced bin labels and signs. Assembled chairs and sold
product protection plans. Awarded Employee of the Month and Brand
Ambassador multiple times.
Bloom Fairfax, VA 05/08 - 02/12
DSD Receiver
Received deliveries and processed returns according to company policy.
Entered product data into computer. Printed tickets and attached/filed
invoices. Placed phone calls to vendors and emailed district manager
vendors out of stock and on hand report. Participated in the weekly store
meetings. Assisted in different departments. Maximized sales through
excellent customer service.
Bole International Airport Addis Ababa, Ethiopia 12/02 - 02/07
Aviation Security
Screened passengers and luggage using X-ray machine, walk-through imaging
and hand-held metal detector for the presence of restricted items and
explosives. Ensured safety of passengers and crew by practicing standard
procedures.
EDUCATION
Northern Virginia Community College Alexandria, VA 04/13 - 09/13
Career Studies Certificate in Business Information Technology, 21 Credits
Addis Ababa University Addis Ababa, Ethiopia 09/04 - 02/07
Marketing Management, 69 Credits
Jimma University, College of Agriculture Jimma, Ethiopia 09/00 - 06/02
Diploma in Horticulture
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