Customer Service Manager

Yegor Rybachenok

763-***-**** ********@*****.***

OBJECTIVE:

Become a valuable employee with a company, which values hard work, ethical values and where contribution

to business value is a priority. Also, to incorporate my passion by which utilizes my exceptional managerial

expertise, communication, analytical and, extraordinary customer service skills to further my career by

providing value to my company and its clients.

EDUCATION: B.A. Graduate: 2013

St. Cloud State University, St. Cloud, MN

Major: Business Management

Relevant Coursework:

• Economics, Marketing, Entrepreneurship, Management

Honors:

• Husky Football All-Conference Team for SCSU (2012)

Languages:

• English, Russian, Belarusian and Polish (Fluent speaking, writing, reading)

North Hennepin Community College, Brooklyn Park, MN

Major: Business Administration

Relevant Coursework:

• Statistics, Business Administration, Human Resources, Business Law

WORK EXPERIENCE:

General Manager, Carwash Zone Detailing, Maple Grove, MN (2005-Present)

• Responsible for customer service, deliveries, finances, payroll, accounting and commercial

business

• Network with external local-market businesses and agencies to generate new commercial

accounts

• Responsible for all general operations

• Managed 30 plus employees

• Maintained and improved efficient utilization of employee resources

• Hire and train new employees as needed

Mortgage Processor, Source Lending Mortgage, Brooklyn Park, MN (2008-2011)

• Responsible for ensuring that all loan documentation is complete, accurate,verified,and

complies with company policy

• Demonstrated fast learning capacity, flexibility and versatile skill-set

• Create a good relationship with the client, maintain a lasting relationship with returning

guests and fulfill their requests in a timely fashion

Pro Shop Associate, Golden-Valley Country Club, Golden Valley, MN (2003-2005)

• Responsible for the day-to-day operation of the pro shop

• Submit regular inventory reports to the head golf professional to make sure the pro shop is

properly stocked

• Managed the staff assigned to work, including scheduling

Yegor Rybachenok

763-***-**** ********@*****.***

• Create sales promotions to sell slow-moving product

COMMUNITY/LEADERSHIP ACTIVITIES:

Student Supervisor, Cedar Island Elementary School, Maple Grove, MN (2005- 2007)

• Coordinated 30-35 fourth grade students in the school carnival program

• Established a consistently safe, efficient and enthusiastic environment in the classroom to

enhance positive cognition,

• Coordinated physical fitness and game activities

• Answered questions and taught problem solving techniques

• Mentored and encouraged each students

Link Crew Leader, Maple Grove Senior High School, Maple Grove, MN (2006-2007)

• Strived to connect with incoming freshman and become mentors throughout the transitional

process from junior high to high school

• Displayed leadership qualities and acted as positive role models for the underclassmen

• Hosted monthly meetings with designated freshmen class to continue the learning and

developing process throughout their freshmen year

• Collaborated with faculty members to devise planned activities that promoted team

building skills

Tree Inventory Project, City of Maple Grove, Maple Grove, MN (2007)

• Project to inventory all residential and business boulevard and front yard trees in city

• Created and maintained a superb image of the basketball team through activities that served

around the community

• Successfully assisted project leader in helping with other new volunteers with

fundamentals

Professional References:

• Kevin Kraft; HTC Global Services, Maple Grove. 763-***-****

• Jenna Dodge; teller at Wells Fargo, Maple Grove. 763-***-****

• Edson Companion; Assistant Manager at Pittsburg Blue, Maple Grove. 763-***-****

• Ahmid Hamdie; Assistant Manager at Wells Fargo, Champlin. 612-***-****

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