High School Office

M.Ravinder

Mobile: 91-990*******/849-***-****

**********@*****.***

CAREER OBJECTIVES

To obtain suitable full time position in an Industry / Service organization

to further my career prospects by contributing towards growth and

development of the organization.

WORK EXPERIENCE

Presently working for "HSBC PVT. LTD" as "HELP DESK EXECUTIVE" on the

Rolls of

A2Z PVT. LTD" from 06th December2010 to till date.

Working as Help Desk Executive with FMS (Facilities Management Services)

through A2Z Property Management Services Private Limited. At HSBC

Hyderabad from Dec 2010 to till date.

Duties & Responsibilities:

> Maintaining a friendly, neat and pleasant image with clients and the

staff.

> Handlings walk in clients' requests & queries, immediate attention to

the complaints.

> Coordinating with all other departments such as housekeeping, security,

maintenance for smooth functioning of operations.

> Handling all In-bound and out-bound calls of clients and customers,

solving their queries

> Maintaining call register of In & Out bound calls and submit the report

to the concern head of the department.

> Preparing MIS Reports and submit the concern head of the department.

> Handling stationary consumption and issue the stationary.

Responding the mails.

Handling Hotel reservations, Travel desk at the time of client

visit.

Handling entire reception.

** Worked for "M/s. Microsoft India PVT. LTD" as "Mail Room Team Leader"

on the

Rolls of "M/s. Avon Solutions &Logistics PVT. LTD" from 21st August 2008

to19th November 2010.

RESPONSIBILITIES:

* Interacting with various couriers and postal department.

* Receiving inbound and outbound mails.

* Managing the inter office mails.

* Entering the received mails (courier, postal and inter office) and

sending the E-mails to the respective employees.

* Taking around 200 calls a day.

* Handling around 3000 employee's queries.

* Responding to the employee emails.

* Sending Daily 50 to 70 official outbound mails through BLUE DART & DHL &

Personal, couriers through all courier companies.

* Managing and Tracking the international consignments till it gets

delivered.

* Generating the official courier and personal couriers' bill on every

fortnight.

* Maintain the registers for HR, ADMIN, FINANCE, PERSONAL, OFFICIAL, and

DAILY & Monthly

Reports. Taking care of Fax Machine & Scanner.

* Sending Daily report & Monthly report to client office and the head

office.

** Worked as a 'Help desk Executive' in ISS Cleantech Hospitality Pvt Ltd"

" 01st February 2006 to 25thJuly 2008.

RESPONSIBILITIES

Helpdesk: Ensure that the response time is maintained for all requests and

Analysis on customer satisfaction, and giving them a better feed back by

prompt replying to their concerns

Handling Customer related queries through emails and giving them the

information what the employee requires exactly through emailing process.

Bill Processing: On a monthly basis, tracking the Client visit & internal

meets/collating the vendor invoices and submitting them to finance for

payment.

Key Management: Maintaining tracker /database for the key issuance, also

ensuring closer of call logged related keys. Monitor the loss key data and

ensure the process.

Vending Machines: Ensure the hygiene, working condition of machines and

monitor the readings on daily basis. Maintaining the tracker for machine

readings.

Pest Control: Daily Monitoring/ Tracking the worksheets of the pest

control.

Stationery: Maintaining tracker for daily consumption.Reporting: Sending

Daily reports / Weekly reports / Monthly reports to the Client and the head

office.

COMPUTER SKILLS

SOFTWARES : MS OFFICE 2000

HOBBIES:

> Reading Books.

> Listening to Music.

> Participation in cultural activities.

Education Profile

Qualification Institute Name/University Year Of

Passing

M.B.A ALLAGAPPA UNIVERSITY Pursuing

ANWAR ULOOM DEGREE COLLEGE

B.COM 2003

Osmania University

NATIONAL OPEN SCHOOL

C.E.C NEW DELHI 2000

ST CELINA HIGH SCHOOL

S.S.C 1998

Personal Strength:

. Zeal To Learn

. Goal Oriented

. Able to work Both Independently And As a Good Team Player

. Excellent Communication Skills

Hobbies:

Listening Music

Making new friends

VISITING NEW PLACES

Personal Details:

Name : M.Ravinder

Father's name : M.Ramulu

Date of Birth : 06/06/1979

Nationality : Indian

Marital status : Single

Languages known : English, Hindi and Telugu.

Permanent Address : H.NO 10-95/27/1

Gopi nagar,

Seri lingampalli,

HYDERABAD-500019.

Declaration:

In view of above I request you to kindly consider my application and

provide opportunity to serve in your esteemed organization.

Date:

Place:

MUDRAJ RAVINDER.

Contact this candidate