Customer Service Sales

Stephanie A. Williams

Raleigh, North Carolina ***13

414-***-**** **************@*****.***

Dedicated business professional seeking a challenging position with a

great company!

Basic Office Functionality:

PROFESSIONAL EXPERIENCE

Microsoft Word – Intermediate

BTG Americas- Norcross, GA 02/13 -04/13

Microsoft Excel – Intermediate

Inside Sales – B2B Sales, Customer Service, Arranging Service, Processing

Completed Services, Arranging customer contracts, Sending Estimates, Microsoft Power point - Intermediate

Requesting Purchase Order Revisions. Temporary Contract.

Microsoft Outlook- Advanced

Strategic Industries, LLC, Alpharetta, GA 11/2011 – 05/2012 Typing – 50 WPM

Administrative Coordinator – Service Coordination, Monthly Reporting,

Experience:

Contract Preparation, Supply Inventory, Monthly Expenditures,

Temporary Contract.

Customer

Sorenson Communications, Atlanta, GA 12/2008 – 09/2011

Service 8yr.

Operations Coordinator – 60+ Call Center Management Team Member

Call Center

scheduling, pay roll, new hire paperwork, monthly reporting and

7.5yr.

presentations . Center level HR.

Administrative

Exprerience in 7yr.

Pinstripe Talent, Brookfield, WI 05/2006-05/2008 Years

Human

Talent Acquisition Specialist – New Hire Recruitment, HR Coordination

Resources 4.5yr.

Batzner Pest Management, New Berlin, WI 05/2006-10/2007Service Supervisory

3.5yr.

Coordinator – Master Scheduler / Monthly Invoice Preparation

Scheduling 3yr.

Doral Dental, Mequon, WI 10/2004-04/2006

1 5

Claims Specialist – Call Center Directly Assisted Dentist And Staff With

Benefits, Claims And Payment Remittance.

COMPUTER KNOWLEDGE

Key Competencies:

Effective leadership, Classroom

Share Point, Windows, Power point, Excel, Access, SAP, Cisco, Outlook, Visio,

facilitation, Side by Side Training,

AS400, Lotus Notes, Human Resource Express, KMS, Brass Ring, Ultipro, Pest

Attention to detail, Scheduling, Project

Pac, Monet, Venture, FSD, RCO, IEX, WebEx, HRIS, Ceridian, Taleo, ADP, Quick

management, Data Entry, Payroll,

Books. Southware, Sales Logix, Sales Force.com, Ariba

Document preparation, Performance

presentations, Meeting organization,

EDUCATION

Quality Assurance, Contracts, Purchase

Associates of Science in Business Administration, American Intercontinental orders and revisions. Asset recovery,

University Online, Hoffman Estates, IL 2007. Excellent Customer Service.

12/13 Anticipated Bachelors of Science in Human Resources Walden University

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change”

– Charles Darwin

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