Health Quality

Mike Kerlin, M.P.A, FACHE

**** **** ******, **

Olympia, Washington 98501

**********@*****.***

Cell Phone: 360-***-****

Extensive Senior Leadership- Inpatient Acute Psychiatric, Child

Adolescent, Adult, Geriatric, Chemical Dependency, Residential Treatment,

Outpatient Practice Management.

Proven ability to provide cross-functional team leadership driving

performance, program improvement, employee engagement, business growth

and quality initiatives.

Proactive, visionary leader known for ability to actively engage

employees, win loyal community support, develop key coalitions, and build

crucial relationships with a shared sense of purpose.

Respected manager with a reputation for top performance. Inspires the

respect and trust of others through openness, integrity, dedication and

commitment to excellence.

SUMMARY OF QUALIFICATIONS

Healthcare Facility Management Multiple Successful Joint Commission

Strategic Planning and Operating Accreditation Surveys/CMS Surveys,

Budgets State Surveys Program growth/ census

Board Certified Healthcare Executive increase

Marketing, physician relations,

Extensive State Government Work physician recruitment

Department of Mental Health Oklahoma Patient outcomes, evidence based

practices, and Quality Care

Masters in Public Management

Administration/Healthcare Mental Health Political Advocacy

Administration

.

PROFESSIONAL EXPERIENCE

VISTA TAOS RENEWAL CENTER

Executive Director- June 2011-May 16, 2013-Company was sold to a private

family held business May 2013.

Executive Leadership of a private pay inpatient drug and alcohol facility

serving adult patients with co-occurring psychiatric disorders/

addictions. Multi- site location responsibility consisting of 30 beds.

Responsible for clinical quality, patient outcomes, achieving budgeted

financial targets, employee engagement, patient satisfaction, building

referral development, actively marketing programs and services, public

speaking, and capital planning.

. Leadership and direct reports included Medical Director, Director of

Nursing, Director of Administrative Services, Director Business

Development, and Intake Admission Coordinator.

. Worked exceptionally well through geographically dispersed referral

sources in many States.

. Interfaced with National Support Center staff and Executive leadership to

execute business plans-worked with many departments at National Support

Center National headquarters.

. Increased private pay patients through extensive marketing strategy.

Increased payer mix of private paying patients from 20% to 70%.

Private Practice Consultation for Psychiatrist- April 2011 to April 1 2012

Consulting regarding private practice psychiatry, marketing, referral and

physician engagement. Office operations, risk management and reduction,

budgeting, marketing, clinical quality outcomes and patient satisfaction.

LOURDES COUNSELING CENTER, LOURDES HEALTHCARE NETWORK

Director of Outpatient Counseling Services, Feb. 2009-March 2011, Richland,

WA

Responsible for the direction and management of comprehensive

outpatient/inpatient practice, serving over 18,000 patients annually.

Responsibilities include annual capital and operating budgets for multiple

sites, programmatic growth, leadership and operation of psychiatry

services, inpatient residential treatment, outpatient chemical dependency,

and assertive community treatment, a program serving the chronically mental

ill.

. Managed operations, risk management/reduction, budgeting,

marketing, clinical quality outcomes/evidence based practices,

and patient satisfaction.

. Guided and provided leadership for all services involving

quality of clinical services.

. Successfully obtained additional revenue through grants and

multiple funding sources.

. Effectively spearheaded participation in a multiplicity of

regulatory surveys including Joint Commission, no

recommendations; Centers for Medicare and Medicaid, State

Departmental of Mental Health and County surveys.

. Implemented patient satisfaction surveys increasing overall

scores to 4.7 - 4.8 on a 5.0 scale of likelihood to recommend.

Developed and implemented clinical outcome studies involving the

Basis 24 for the inpatient residential treatment facility.

. Coordinated, selected and lead a Lean Kaizen team to reduce

patient no show rates. Decreased no show rates from 35-40% to

18%, which is two times lower than the national average.

. Provided advice and counsel to hospital administration regarding

mental health services.

PROVIDENCE ST. PETER HOSPITAL

Director of Psychiatry, Chemical Dependency, and Sexual Assault Clinic,

2000-2008, Olympia, WA

Responsible for the leadership, management, supervision and operations of

an 18-bed inpatient acute psychiatric hospital and 50-bed drug and alcohol

hospital including ASAM level II services, medical detoxification and

crisis center located in Providence Emergency Center; one of the first to

use Suboxone treatment protocols.

. Reduced substantial financial loss of facility from $1.5million

per year to profitable surplus.

. Directed and successfully submitted Department of Health

Chemical Dependency Hospital Licensure application resulting in

increased revenue on an annual basis of $3.5 million for the

hospital, increased access to 340B pharmacy money by $300,000.

. Negotiated contract to increase inpatient rate structure of $400

per day average to $1,500 per day.

. Worked with Washington Hospital Association to pass State Mental

Health Parity Bill.

. Reduced inpatient readmission rates to less than 5-6% within 30

days. Decreased wait times through the use of Lean Kaizen for

admission from two weeks to three days.

. Successfully managed three Joint Commission and State Department

of Health surveys, with employee engagement scores above

national standards, and achieving Joint Commission National

Patient Safety Goals 90% plus in areas applicable to Behavioral

Health.

. Decreased AMA rates from adolescent program and adult chemical

dependency inpatient programs

. Moved patient satisfaction scores from the 1st percentile to the

98th percentile out of 212 psychiatric inpatient acute

psychiatric facilities. Multiple site location responsibility.

. Implemented additional patient facility renovations for patient

psychiatric safety. Facility renovation and construction

oversight.

. Responsible for Psychiatry Outpatient Practice/ Private Pay and

Commercial Insurance, Adolescent, Adult, Geriatric. Front and

back office coordination/responsibility.

. Many Successful Joint Commission Surveys-No substantial

compliance matters.

. First in State of Washington to utilize suboxone and establish

protocols.

NORTH MISSISSIPPI HEALTH SERVICES

Administrator, Behavioral Health Center,1996-2000, Tupelo, MS

Full leadership and executive duties for all aspects of daily operation of

66-bed inpatient acute psychiatric

Facility serving geriatric, adult, and adolescent patients, as well as a

full continuum of chemical dependency,

Physician relations, marketing, program development. Created and

implemented an approved Medicare partial hospital program. Geriatric

Inpatient Acute Unit, Adolescent Unit, Adult, and Adult Chemical

Dependency.

Marketing and contract negotiations.

. Developed and managed facility annual operating, clinical,

strategic business plan and capital budgets.

. Achieved budgeted financial objectives including Medicare cost

rebasing for favorable rates.

. Established Addictive Disease Disorder Program through the

recruitment of addiction medicine specialist.

. Implemented computerized clinical records and fully interfaced

office records for all behavioral health.

. Started Women's Behavioral Health program and services. Created

dynamic outreach service in 13 of 22 county area of service;

established inpatient and outpatient physician group practice.

. Created and implemented Consultation Liaison Psychiatry program

for 600 bed medical surgical hospital.

. Administered activities associated with annual Alzheimer's

Awareness Conference. Provided outreach speaking engagements to

schools and civic organizations regarding programs and services.

. Directed full spectrum of outpatient services including Employee

Assistance Program with over 23,000 covered individuals.

. Developed and implemented clinical quality outcome based

measures.

. Operation of an Employee Assistance Program serving 22,000

covered lives.

. Direct marketing to physicians, practioners and other contacts

to grow programs/services.

. Created and implemented a primary care behavioral health

integration program in multiple outpatient clinics.

MID-ATLANTIC REGION, MAPLETON CENTER, THE DEVEREUX FOUNDATION

Hospital Administrator and Chief Operating Officer, 1994-1996, Malvern, PA

Managed full operation of inpatient acute psychiatric hospital within a

managed care environment including acute residential, partial hospital and

23-hour crisis intervention. Duties included daily operation of center

programs and services through supervision of various program directors.

Lead all operational aspects of inpatient psychiatric treatment facilities,

located on two separate campuses with an annual budget of $6 million and 83

full time employees.

. Completed major reorganization encompassing multi-site locations

with 352 beds covering four campuses. Additional

responsibilities included lab, pharmacy and contractual

services.

. Supervised various physicians in managed care and other programs

ensuring quality of care and cost effectiveness of operations.

. Developed clinical outcome studies for managed organizations to

demonstrate clinical effectiveness.

LA AMISTAD PSYCHIATRIC TREATMENT CENTER

Chief Executive Officer, 1988-1993, Maitland, FL

. Responsible for the inpatient acute residential and partial

hospital programs serving children, adolescents, and adults.

. Actively and successfully marketed referral sources which

resulted in clinically appropriate admissions.

. Achieved an excess budget strategy and recognized as a member of

the Distinguished Chairman's Council for exceeding budget by

$1.5 million dollars.

. Supervised and worked closely with the Medical Director and

other physician staff ensuring that quality programs were

offered to the consumer at a reasonable price.

. Obtained initial and ongoing Champus facility certification,

negotiated private pay and insurance contracts. Implemented a

comprehensive risk management and workers comp program;

recognized for 100% compliance in a division with fourteen

facilities.

OKLAHOMA YOUTH CENTER-Oklahoma State Departmental Health

Administrator and CEO,1980-1988, Norman, OK

Managed all aspects of 100-bed inpatient acute care treatment facility

which served children and adolescents throughout the State of Oklahoma.

Planned, coordinated, organized and directed all departments including

financial management personnel, business office, payroll, dietary, lab,

pharmacy, transportation, medical clinical records, data processing,

accounting, collection from Medicare, Medicaid and other third party

payers. Total assigned budget $8 million dollars with 203 employees.

. Construction oversight of a new $6 million dollar start up

facility/ 50-bed inpatient child and adolescent unit resulting

in increased capacity and occupancy.

. Interacted and served as a liaison to citizen appointed board.

. Participated in public relations and marketing activities,

responsible for speaking engagements to diverse group of

healthcare professionals, including physicians, nurses and

social workers. Successful State regulatory surveys.

EDUCATION

Master of Public Administration/Healthcare Administration (M.P.A.),

University of Oklahoma, Norman, Oklahoma

Clinical Double Major- Bachelor of Arts, Psychology and Sociology,

Northeastern Oklahoma State University, Formerly Northeastern State

College.

PROFESSIONAL ORGANIZATIONS -COMMUNITY INVOLVEMENT

Fellow American College of Healthcare Executives

Board Certified Healthcare Executive, member status since 2000

Co-Chair Washington Behavioral Inpatient Association

Association of Mental Health Administrators

Together Board Member-Olympia Washington

American College of Healthcare Executives-Member Seattle Washington Chapter

Mississippi Hospital Association-Behavioral Health Board Member

Florida Chapter of American College of Healthcare Executives

MILITARY SERVICE

United States Navy -Honorable Discharge

COMMUNITY CONTRIBUTIONS

Washington Hospital Association Affiliation-Successful passage of

Washington State Mental Health Parity Bill.

Presentation to various law enforcement agencies to introduce Crisis

Prevention Intervention training program.

Mississippi Coalition Against Domestic Violence and Substance Abuse Task

Force

United Way Habitat for Humanity

Provision of expert testimony and consultation with law firms on mental

health risk, lawsuits, and liability.

City of Norman David Ross Boyd Tree-Board Member

Appointed to the Mayor's Capital Improvement Advisory Committee

Past President Mid-America Vo-Tech Advisory Board -Coordinated three county

initiative petition campaign for two statewide ballot questions, both

passed.

Boy Scouts of America

Guest lecturer by invitation to speak regarding healthcare administration,

Leadership Winter Park Florida Program.

Extensive two years Leadership Development Institute training with Quint

Studer group and his book regarding increasing patient satisfaction, and

employee engagement. Requested by Executive Leadership to present to other

departments in the hospital examples of how our team improved patient

satisfaction scores. Extensive American College of Healthcare Executive

Training Modules, quality, employee and physician engagement. Specialized

training by GE in Lean, Lean Kaizen, Change Acceleration process, tools,

techniques, and workouts. Strategic planning and operational performance

improvement in quality, clinical outcomes, patient/family satisfaction,

employee engagement, increasing market share, budgeting, operational and

capital, and process work flow improvement.

Contact this candidate