Customer Service Administrative Assistant

Taiwanna D. Head

**** ******* **** #*** ******, NC 27707 919-***-**** home phone 919-***-**** cellular phone

**********@*****.***

QUALIFICATIONS

• 12+ years demonstrated customer service experience

• Strong work ethic with exceptional communication, interpersonal and analytical skills

• Proficient with Microsoft Office Suite (Word, Access, Excel, PowerPoint and Publisher), Corel WordPerfect,

GroupWise, Quick Books, and Windows Internet Explorer

• Proven ability to work well under pressure to meet critical deadlines without sacrificing accuracy

• Able to work well with others as part of a team–Competitive Goal Oriented–Dependable

FUNCTIONAL EXPERIENCE

Office Support

• Acted as primary reception contact for departments with requests in person and via the telephone

• Assisted and/or directed inquiries to appropriate person and/or departments

• Ordered office supplies and ensured adequate levels were maintained

• Ensured office equipment was in working order and fully stocked with paper

• Managed filing system for document retention

• Operated multi line phone system and answered high volume calls (75+)

• Mastered data entry skills using Access ( 6,000 ksph alpha/numeric)

• Circulated mail and materials to different offices and departments

• Created departmental correspondence and correlated with databases to perform mass mail merge documents

• Input data via QuickBooks.

PROFESSIONAL CHRONOLOGY

Secretary/Administrative Assistant, Manpower Durham, NC April 2012 Present

• Provided administrative support via imputing invoices via Quick books, updating purchases order numbers,

scheduling inspections, reception, filing, and other duties as assigned.

• Provide administrative support to clients via arranging travel, scheduling meetings and conference calls, and typing

documents as needed and other duties as assigned.

Work study, Durham Technical Community College Financial Aid Durham, NC February 2012 April 2012

• Provided administrative support via filing, answering phones, assisting students and future students in completing

paperwork related to financial aid and other duties as assigned.

Cashier, Dollar Tree Durham, NC August 2011 February 2012

• Provided customer service via cash, credit, and check handling, directing customers to items, stocking shelves and

point of purchase items as needed, and other duties as assigned.

Administrative Assistant, Georgia State University – Library Atlanta, GA 2008 2009

• Provided administrative support via payroll, mail merges, filing, reception, processing paperwork, and other duties

as assigned

Operations Analyst, DFCS – Education and Training Services Section, Atlanta, GA 2005 2008

• Managed website for training and provided customer service via phone and email

Program Assistant, DFCS – Education and Training Services Section, Atlanta, GA 2001 2005

• Provided administrative support via filing, reception, creating presentations, mass mailings, data entry and other

duties as assigned

Receptionist, Atlanta Journal Constitution – Circulation and Sales, Atlanta, GA 2004 2005

• Provided assistance to the public regarding the newspaper via phone and data entry to maintain accuracy of

customer calls

College Work Study, Atlanta Metropolitan College – Human Resources, Atlanta, GA 1999 2001

• Provided human resources administrative support via filing, mass mailings, reception, and other duties as assigned

EDUCATION/CERTIFICATIONS

Durham Technical Community College Durham, NC

Associates of Arts in English Currently pursuing

Atlanta Technical College Atlanta, GA

Associates of Science in Health Information Technology Pending

Atlanta Metropolitan College Atlanta, GA

Associates of Arts in English Pending

Division of Family and Children Services Atlanta, GA

Employee Development Training/Certification 2001 – 2008

• Telephone Skills

• Self Management

• Customer Service Skills

• Effective Customer Service

• Telephone Etiquette

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