Customer Service Medical Billing
Resume:
JOYCE P. WILLIAMS
*******@*****.***
OBJECTIVE
Seeking a position in Medical Billing and Collection where I can utilize my skills and experience in a
challenging and rewarding environment.
SUMMARY OF QUALIFICATIONS
● Accomplished customer service, billing and collections representative with extensive experience
in the medical field
● Adept at combining in-depth knowledge of industry practices and legal requirements with
analytical expertise, strategic negotiation and skillful relationship building to perform billing and
customer service functions and other tasks assigned by management
● Well versed in Medicare, Medi-Cal, HMO, PPO billing and collections
TECHNICAL SKILLS
● SMS & IDX
● Medical Billing & Collections
● Microsoft Office
PROFESSIONAL EXPERIENCE
Cymetrix – Gardena, CA 01/2013-02/2013
Medical Billing & Collecting
● Responsible for Physician Billing, Collections Surgery Billing Department using SMS billing
system
● Handled in-patient hospital billing
● Billing and Collection from Medicare, Medi-cal, HMO and PPO Payer's
Brentview Medical Inc. – Los Angeles, CA 07/2013-11/2013
Medical Biller & Reviewer
● In charge of handling recovery of Worker’s Compensation claims beginning with their old files
that needed to be collected on
● Call worker compensation review claims for request documentation, X ray reports P2 and P4.
Time with the Therapy Dept.to explain their missing information in the recovery
● Requested documentation was than mail, fax and e mail to the Worker Comp agents, allow 10 day
for follow-up by phone, e mail and fax
UCLA FFP – Los Angeles, CA 04/2007-06/2012
Medical Billing & Collecting
● Responsible for Physician Billing, Collections Surgery Billing Department using SMS billing
system
● Handled in-patient hospital billing
● Billing and Collection from CCS, Medicare, Medi-cal, HMO and PPO Payer's
Imperial Placement & Temp Services – Toledo, OH 05/2006-02/2007
Physician Billing & Collecting
● Responsible per assignments arrange from assisting in cleaning up claims 120/160 days old,
review EOB for denials, missed contractual write offs, and other miscalculations
Family Health Plan, HMO – Toledo, OH 06/1992-04/2005
Claims Analysts
● Responsible for data entry of medical claims
● Review claim for payment per contract, with or without authorization
● Working with capitated services
● Setup authorization
Neighborhood Health Association – Toledo, OH 03/1986-04/1992
Medical Coder & Billing
● Responsible for code diagnosis, review for evaluation and management per Insurances
● Scheduled appointments, arrange for patient lab visits and radiology appointment at the hospitals
● Verified Insurances, eligibility per Medicare and Medi-Cal programs
EDUCATION
Professional Skill Institute Certified Medical Billing/Collection Specialist
AAPC Certified CPC#01140068
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